API tools faq
paste
Guest User

new

a guest
Oct 26th, 2012
223
0
Never
Add comment
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 6.93 KB | None | 0 0
raw download clone embed print report
  1. Veronica:
  2. Hello. Thank you for contacting EA help support, how may I help you today?
  3. you:
  4. Hello, Veronika
  5. you:
  6. I have a problem with purchase product in ORIGIN
  7. Veronica:
  8. Hi. How can I help you today?
  9. you:
  10. Medal of Honor Warfighter Digital Deluxe
  11. Veronica:
  12. I see.
  13. you:
  14. Origin says it is not yet released
  15. you:
  16. And iwas unable to start preload it from October 19th
  17. Veronica:
  18. I see. I would be glad to assist you with your MOH:Warfighter purchase. I may need to pull up the account though.
  19. Veronica:
  20. May I have your email address please?
  21. you:
  22. xxxxxxxxxxxxxxxxxxxxxxxxxx
  23. Veronica:
  24. Thank you, one moment please.
  25. you:
  26. order number is 15028098023 14.08.2012
  27. Veronica:
  28. Thank you. Please hold on.
  29. Veronica:
  30. Thank you for patiently waiting.
  31. Veronica:
  32. Can you please provide your date of birth?
  33. you:
  34. xxxxxxxxxxxxxxxxxxxxx
  35. Veronica:
  36. Thank you.
  37. Veronica:
  38. It seems that the game is already available for you to download.
  39. you:
  40. No its not
  41. Veronica:
  42. Have you tried downloading the game through Origin?
  43. you:
  44. of course i did (((
  45. Veronica:
  46. Did you try playing Multiplayer?
  47. you:
  48. http://imageshack.us/a/xxxxxxxxxxxxxxx.jpg [imageshack.us]
  49. you:
  50. HOW ? if i didn`t installed it yet
  51. Veronica:
  52. I see.
  53. Veronica:
  54. Can you try to uninstall your Origin client.
  55. you:
  56. already
  57. Veronica:
  58. Then once uninstalled, download the client again.
  59. you:
  60. and installed it again
  61. you:
  62. listen - i have payment confirmation letter - mu credit card was charged
  63. Veronica:
  64. I have your order details and your account.
  65. you:
  66. so
  67. Veronica:
  68. Your account shows that you are entitled to download the game.
  69. you:
  70. see screenshot above
  71. Veronica:
  72. I was able to view the image sent.
  73. you:
  74. so
  75. Veronica:
  76. Which is why I asked to uninstall/re-install the client to verify if the problem is with Origin client itself.
  77. Veronica:
  78. I acknowledge that you have done it before.
  79. you:
  80. i did it before our chat ! uninstalled and download new version and installed it
  81. Veronica:
  82. May I have the product code/CD-key for your Medal of Honor: Warfighter Digital Deluxe?
  83. you:
  84. where can i look it ?
  85. you:
  86. i can see only order number in my order history
  87. you:
  88. please look at screen again - product code is xxxxxxxxxxxxxxxxxxxxxxx WHY ?
  89. you:
  90. I can see product codes of my other games in origin
  91. Veronica:
  92. Let me see if I can search for the reason why you cannot start downloading the game.
  93. you:
  94. OK
  95. Veronica:
  96. Please hold on.
  97. Veronica:
  98. Thank you for patiently waiting.
  99. Veronica:
  100. Your Medal of Honor™ Warfighter Digital Deluxe was canceled. Which is why the game would not progress on your end.
  101. you:
  102. what &
  103. you:
  104. why?
  105. you:
  106. and where is my money rhan ?
  107. Veronica:
  108. The order was placed Oct 14, 2012.
  109. you:
  110. NO
  111. you:
  112. August 14th
  113. Veronica:
  114. A direct canceleation was requested last Oct 19, 2012.
  115. Veronica:
  116. Sorry, August 14, 2012
  117. you:
  118. why
  119. you:
  120. i need my money back than - or game code
  121. you:
  122. what is the reason for it - why it was canceled ?
  123. you:
  124. i have both confirmation letter & credit card charge .....
  125. you:
  126. who initialised cancelation ? my bank ? or origin ?
  127. Veronica:
  128. An email was sent on October 19, 2012.
  129. you:
  130. yes i see it now - answer my questions plz ?
  131. Veronica:
  132. If you want, I can resend the cancelation request that was sent before.
  133. you:
  134. i need answers
  135. Veronica:
  136. what is the reason for it - why it was canceled ? Order history has not provided a reason why it was canceled. But the cancelation request was placed under your account.
  137. you:
  138. who made cancellation ? ME ?
  139. you:
  140. i didnt do it !!!!
  141. Veronica:
  142. As per the system, it was stamped under your account.
  143. you:
  144. see the screen it has no info about cancelation either my order history
  145. you:
  146. i didn`t do it
  147. you:
  148. i need my money
  149. you:
  150. or give me my game
  151. you:
  152. which i payed for
  153. Veronica:
  154. The screenshot you sent me is the first notification email showing that an order was placed last August 14, 2012.
  155. Veronica:
  156. A second email notification was sent last October 19, regarding a cancelation of the order.
  157. you:
  158. see from the right !
  159. you:
  160. it is game detailes from origin and it says that i successfully preordered the game
  161. you:
  162. and there is no info about cancellation in my order history in my account detailes
  163. you:
  164. I know that already - why are u typing that again
  165. you:
  166. where is my monetback than &
  167. you:
  168. ?
  169. Veronica:
  170. I understand that you have completed your pre-order for Medal of Honor™ Warfighter Digital Deluxe. And the purchase has been charged.
  171. Veronica:
  172. However, please be advised that digital purchases through Origin cannot be refunded.
  173. Veronica:
  174. Please refer to this link: RETURNS & CANCELLATIONS.
  175. you:
  176. what is your solution than ?
  177. you:
  178. I paid 50; фтв пще тщерштп
  179. Veronica:
  180. As much as I would like to help you, unfortunately, I am bound to our terms and procedures and I could provide a new key for you nor refund the canceled order.
  181. you:
  182. this is what i neeeeed
  183. you:
  184. a key for Medal of Honor™ Warfighter Digital Deluxe
  185. Veronica:
  186. I am really sorry but I cannot give a new code.
  187. you:
  188. i just said that u could provide a new key for me
  189. you:
  190. u just said i mean
  191. you:
  192. Veronica - I paid 50$ - i haven`t made any cancelation. now i got nothing/ it makes me think that EA steals my money
  193. you:
  194. i need my key
  195. you:
  196. u have my money - i got nothing.
  197. Veronica:
  198. Please be advised that canceled digital orders will not be refunded. Please try to read the link I have sent.
  199. Veronica:
  200. I understand that the game has been charged however, I would not be able to provide a new key nor refund as per the policy.
  201. Veronica:
  202. I really apologize for not granting your request.
  203. you:
  204. i have read i/ plz read this - I HAVEN`T MADE CANCELATION !
  205. you:
  206. I NEED MY KEY NOW
  207. you:
  208. send my request to EA
  209. you:
  210. it is not fair
  211. you:
  212. u stael mu money
  213. you:
  214. steal MY money/ give me my key
  215. Veronica:
  216. We did not cancel the order. The order was canceled using your log in/email adress.
  217. you:
  218. it was hacked than
  219. you:
  220. but if it was done - u have my money - so give me new one/ what should i do ?
  221. you:
  222. if u couldn`t do it - so send my request to tose who can
  223. Veronica:
  224. Customer support is bound by the same policy and procedures that I am following.
  225. Veronica:
  226. We cannot refund nor provide a new code if the order was canceled.
  227. Veronica:
  228. Please try to read our RETURNS & CANCELLATIONS POLICY again.
  229. you:
  230. it was my last deal with u . EA sucks. I didn`t cancel my order. EA cheating its customers.
  231. Veronica:
  232. I can provide you the cancelation notification email again saying that you/or another person using your account has decided to cancel the order.
  233. you:
  234. it must be very hard to waork on cheaters right ? u read such posts every day i guess
  235. you:
  236. provide
  237. you:
  238. and what should i do with that ?
  239. you:
  240. oh i see - i can read it CAREFULLY
  241. you:
  242. and when i decide to play MoHW with my mates i can read it CAREFULLY again right ?
  243. you:
  244. why should i suffer because of faults in yor system ?
  245. you:
  246. read this - the same thing is here - i am not alone ! http://battlelog.battlefield.com/bf3/ru/forum/threadview/2832654490015346001/ [battlelog.battlefield.com]
Advertisement
Add Comment
Please, Sign In to add comment
Public Pastes
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.  OK, I Understand
Not a member of Pastebin yet?
Sign Up, it unlocks many cool features!