Dear customer,

Thanks for your reply.

You could send back the phone replace for a new one, or refund. We suggest customer to use registered airmail or standard airmail to send phone, it has lower cost and easier to pass Customs. When we received and confirmed the phone we will arrange to resend you new one, or refund the phone for you.

Here is the address and details for you to send the product back to us:

Jingsi Zhang

Room 689A, HuaFa Building, Huafa North Road, Futian District
Shenzhen,Guangdong
China
518000

Phone:  13590360489
         0755-61667886

Please write down order Id, item number SKU, return reason inside the package. Then we can track this phone immediately for the reason.

Please DO NOT use UPS, DHL, TNT, bpost or any Express shipping as customs always hold parcel and charge taxes. Customer could use register airmail which has lower cost and you will get tracking number of the parcel. We will be in charge of 50% return shipping fee only if it cost more than $15 and is also less than $40USD by postal airmail.

Also if you could send us an email showing a picture of the returned package with it stamped or a copy of the receipt from the post office. Would you please like to offer us the tracking website with tracking number of that returned Phone? Then we can track it down on website.

By the way, could you please do not put any word about Phone on your package? We suggest you could write down 'broken MP4 player' with lower price for us to avoid Customs taxes. Thanks!

Any problems please keep in contact, I will try my best to solve the problem for you.


Kind regards,

Victor