Jade vs the lovely Origin Support :D

info: Your approximate wait time is 22 minute.
info: Your approximate wait time is 15 minute.
info: Your approximate wait time is 14 minute.
info: Your approximate wait time is 10 minute.
info: Your approximate wait time is 9 minute.
info: Your approximate wait time is 7 minute.
info: Your approximate wait time is 7 minute.
info: Your approximate wait time is 5 minute.
info: Your approximate wait time is 2 minute.
info: Your approximate wait time is 1 minute.
[Note from Jade: ^ these were actually about half the stated time]
info: You are now ready to chat with Ashish S.
Ashish S: Thanks for contacting EA Customer Experience, my name is Ashish. How may I assist you today?
you: Hello, Ashish. I found some old CD keys for EA products but I can't activate them with the client. I was told Support would be able to help with this.
you: If I give you the CD keys, would you be able to activate them on my account for me?
Ashish S: Sure, I will do my best to add your old games in origin.
Ashish S: Could you please provide me the code of the game along with your email address?
you: The Sims 2: [key] [e-mail]
Ashish S: Thank you!
Ashish S: To add this game in origin we need pogo account.
Ashish S: So please create a new account here then let me know :-
Ashish S: www.pogo.com
you: Thank you. I'll go create one now.
Ashish S: Sure
you: Okay, I've signed up.
Ashish S: Great!
Ashish S: Now please login here with your email address:-
Ashish S: profile.ea.com
you: Done!
Ashish S: Great!
Ashish S: Now please click on add persona.
Ashish S: And please add this pogo account user name as persona.
Ashish S: Then let me know.
you: Hold on, sorry, my internet is slow right now. It's taking a while to load that part
Ashish S: No problem.
Ashish S: Please take your time.
you: It calls it an EA classic account, but it's the only one with the Pogo username, so I think I selected the right one.
Ashish S: Great!
Ashish S: Please add that pogo account name as EA Classic account.
Ashish S: Then let me know.
you: Done.
Ashish S: Great!
Ashish S: You would be glad to know that I have added this game in origin now.
Ashish S: Please check and let me know if it works.
you: Yep, I see it now, thank you!
Ashish S: You are welcome:)
Ashish S: You are our valued customer and as a token of appreciation, we’ll be sending you a 15% discount coupon code via email as soon as this chat concludes. The code can be used to make purchases through Origin with the following exceptions – the code cannot be used to purchase virtual currency, placing pre-orders, third party games, already on sale items and games released within last 30 days.
you: I have a few other games with keys. Would you be able to do those now or should I check back later?
you: Oh, thank you very much!
Ashish S: Sure, please provide me the codes of that games too.
you: Mass Effect: [key]
you: Battlefield 2: [key]
you: Crysis: [key]
you: Crysis: Warhead: [key]
you: I was told all of these activate on Origin. please let me know if I'm wrong. :D
Ashish S: Would you mind holding for a couple of minutes while I add these games in origin?
you: Of course!
Ashish S: Thank you for the patience!
Ashish S: I really appreciate your patience!
Ashish S: You would be glad to know that all the games in origin now.
Ashish S: Please check and let me know if it works.
you: Thank you for the quick activations. :D I have a couple more, but I've taken enough of your time for now.
[Note from Jade: Apparently this chat took an hour. Thought I'd let him move on]
you: All are in my account.
Ashish S: Great!
Ashish S: Please take your time and contact us again with the code , we will add that game too.
Ashish S: Here is the chat id for future reference :- [id]
you: Thank you very much. You're a lot faster and more helpful than Steam's support is! I really appreciate it! Have a great day, Ashish! :D
Ashish S: Thank you for contacting EA. Is there anything else I can help you with today?
Ashish S: You are welcome:)
you: No, that's everything, thanks. I'll end the chat now.
Ashish S: If you need help with anything else, please feel free to contact us anytime!
Ashish S: Bye and take care!