try {
            $ticketnumber = $client->__soapCall("Dispatch", array(self::OTRS_RPC_USERNAME, self::OTRS_RPC_PASSWORD, "TicketObject", "TicketCreateNumber"));
            if (empty($ticketnumber)) {
                return -1;
            }
            $ticket = $client->__soapCall("Dispatch", array(self::OTRS_RPC_USERNAME, self::OTRS_RPC_PASSWORD, "TicketObject", "TicketCreate",
                "TN"            , $ticketnumber,
                "Title"         , '[SUPPORT] ' . $this->data['Ticket']['subject'],
                "Queue"         , $this->getOTRSQueue(),
                "Lock"          , 'unlock',
                "Priority"      , '3 normal',
                "State"         , 'new',
                "Type"          , 'default',
                "CustomerUser"  , $this->data['Ticket']['email'],
                "OwnerID"       , 1,
                "ResponsibleID" , 1,
                "UserID"        , 1,
                "CustomerID"    , USER_PREFIX . $userid,
                new SoapParam(array(
                    "Name" => "WebsiteUserId",
                    "Value" => $userid
                ), "DynamicField")
            ));
            if (empty($ticket)) {
                return -2;
            }

            $article = $client->__soapCall("Dispatch", array(self::OTRS_RPC_USERNAME, self::OTRS_RPC_PASSWORD, "TicketObject", "ArticleCreate",
                "TicketID"         , $ticket,
                "ArticleType"      , 'webrequest',
                "SenderType"       , 'customer',
                "From"             , $this->data['Ticket']['email'],
                "To"               , TICKET_RECEIPT,
                "Subject"          , '[SUPPORT] ' . $this->data['Ticket']['subject'],
                "Body"             , $this->getFullTicketMessage($controller),
                "ContentType"      , 'text/html; charset=utf-8',
                "HistoryType"      , 'EmailCustomer',
                "HistoryComment"   , 'New Ticket from customer',
                "UserID"           , 1,
                "NoAgentNotify"    , 1,
                "AutoResponseType" , 'auto reject'
            ));
            if (empty($article)) {
                return -3;
            }
        } catch (SoapFault $fault) {
            return -4;
        }