Untitled

Dwolla-Returned
May 18 05:39

Dwolla cancelled my most recent withdrawal from Mt. Gox. However, the funds are still missing from my Mt. Gox account. When will they be back?


Comments
Gene
Support Desk
Hello,

Thank you for contacting us.On checking we find one traction has been processed and as you have informed that Dwolla has cancelled and returned,we will check and update you once we receive it.

Thanks,

MtGox.com Team

May 18, 2013 14:13
Gene
Support Desk
Hello,

We will have this checked with our Developer and will keep you informed.

Thanks,

MtGox.com Team

May 23, 2013 11:59
Gene
Support Desk
Hello,

The transaction returned is yet to reflect ,Could you please check with Dwolla if its returned to our Bank account?

Thanks,

MtGox.com Team

May 24, 2013 10:43
Will
I talked with them and they said they had rejected the transaction and I
should talk to you guys. I don't know what's going on. Can your developers
talk with Dwolla?

May 25, 2013 15:09
Gene
Support Desk
Hello Will,

We will check with our Developer on this and will update you on the status.

Thanks,

MtGox.com Team

May 25, 2013 15:11
Will
Any luck resolving this issue? I see the funds have still not returned to
my account.

May 30, 2013 14:35
Gene
Support Desk
Hello,

Sorry for the delay.We are yet to receive an update.We will update you on this as soon as possible.We appreciate your patience.

Thanks,

MtGox.com Team

May 30, 2013 14:42
Will
It's been almost a week since I checked in with you guys. I just wanted to
see if there's been any progress. I'm sure you can understand I'm a bit
worried that it's taking this long to resolve. Thanks for the help.

-Will

June 05, 2013 15:48
Gene
Support Desk
Hello Will,

Sorry for the delay.We are working towards to get this sorted,We are waiting for an update from our Developer and will surely keep you informed on the status.

Thanks,

MtGox.com Team

June 05, 2013 15:52
Will
It's been almost a month now and each time I've emailed you your reply has
been the same. It worries me that your response is always the same and you
never have any new information or progress to report. I'm beginning to
think that nothing is being done to resolve this. If you can give me any
kind of details about what is happening and what is being done to fix it I
would feel much better.

June 13, 2013 02:01
Gene
Support Desk
Hello Will,

Sorry for repeating myself as we are working with Dwolla to get this sorted,it takes bit longer than usual as we are trying our best to get things resolved.We request you to wait for the update and we will surely keep you informed as well if we receive any updates.

Best regards,

Mt.Gox Team
https://www.mtgox.com


June 13, 2013 10:07
Will
Have you made any progress in resolving this issue? It seems to me that by
now you should have returned my money even if the programming issues have
not been resolved. I'm beginning to think I should try to publicize my
case. It has been more than a month and a half since my
money disappeared and I have yet to be given any indication that it will be
returned. At the very least this is bad service. At the worst, it might be
an indication of much larger problems at MtGox. Perhaps I should warn
people that MtGox cannot be trusted with their money.

June 30, 2013 06:59
Gene
Support Desk
Hello Will,

Gene, Jul 01 09:57 (JST):
Hello Will,

Sorry for the delay in the progress.We will check with our Developer on the status and will update you on this.

Tue, Aug 6, 2013 at 8:42 AM
To: Support Desk <info@mtgox.com>
Just checking if this is still being looked into. I see the funds are still missing from my account.

Gene, Aug 07 10:16 (JST):
Hello,

We have already escalated this to our Banking department and we will surely update you on the status of this transaction as we are working on this and we are really sorry for the delay.

Will Jensen, Aug 07 10:18 (JST):
Excellent. Thanks for the update.

Gene, Aug 07 10:19 (JST):
Hello Will,

Thank you for your patience and understanding in this matter.

Tue, Aug 20, 2013 at 12:49 PM
To: Support Desk <info@mtgox.com>
Has the banking department made any progress on resolving this?

Gene, Aug 21 09:54 (JST):
Hello Will,

We continue to check and we will surely keep you posted once we receive an update.Thank you for your patience.

Wed, Sep 18, 2013 at 11:47 AM
To: Support Desk <info@mtgox.com>
Any progress on getting my money back?

Gene, Sep 19 14:53 (JST):
Hello Will,

Sorry for the delay in progress.We will check with our banking team on the status and will update you on this.

Best regards,

Mt.Gox Team