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- *You: Hello, My name is Joe, and I'm with Tech Support. I was trying to look up a Customer’s Account Information in Grandslam, when our systems crashed. I currently cannot open up Grandslam or CSG. I was wondering if you could help me out and look up a customer’s information on your end. Thanks.
- Agent: They will ask you for a Phone number. Reply with:
- *You: Unfortunately, I only have their IP address, since I was in Live Chat with them. I have them on scheduled called back in 3 hours. I know Grandslam can look up Customer Info with an IP, can you try it in that.
- Agent: Sure... blah, blah, give them the IP.
- *You: They should look everything up. You can ask for:
- >Name on the account
- >Address
- >Phone Number
- >Account Number
- >Last 4 of the SSN
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