06:28 Rob has accepted the chat.
06:02 Rob : Hello, my name is Rob.
06:02 Mayada : Mayada
06:02 Rob : Thanks for the details, Mayada.
06:03 Rob : How may I help you today?
06:03 Mayada : Yes
06:03 Mayada : basically
06:04 Mayada : I recieved my Order but the Box was completly empty. I couldnt believe it.
06:04 Rob : I am sorry to hear that you've not received your order yet.
06:04 Mayada : and im eligible for a replacement or refund on your site it said
06:04 Rob : I will surely help you further with this.
06:04 Rob : May I have the order number please?
06:05 Mayada :  204-3507992-1558720
06:05 Rob : Thanks for the order number.
06:05 Rob : May I place you on hold for 2 to 3 minutes while I check this for you?
06:05 Mayada : yes
06:07 Rob :  Why are you contacting us so late?
06:09 Rob : Your chat has been idle for one minute. this chat may close after one more minute. If it isn't convenient for you to reply to me at the moment, please contact us again later:
https://www.amazon.com/contact-us
06:09 Mayada : I was on a Businness Trip with my Company and had less time. I'm really sorry but I'm a good friend of the owner of Amazon.
06:09 Mayada : Im really sorry, and I already started a Investigation but I was waiting for a result.
06:09 Rob : No problem.
06:11 Rob : I asked my lead and he said that you already started an Investigation and its also finished
06:11 Rob : I can see that there are few items in this order.
Just to confirm, have you not received all these items?
06:11 Mayada : I have not nothing.
06:11 Mayada : i just need it asap
06:11 Mayada : Ok, great what is the result?
06:12 Rob : Thanks for confirming.
06:12 Rob : Please give me a minute to check what the status of the carrier is.
06:14 Mayada : Ok do this :)
06:13 Rob : Ok, the carrier said It was a fault by them. They had some Problems with delivering the Item told me a SuperAdvisor.
06:14 Mayada : ok
06:17 Rob : Shall I proceed with the replacement for the Amazon item and a refund for the seller item.
06:17 Mayada : yes
06:17 Mayada : hm ok then
06:17 Mayada : please refund me
06:17 Rob : Sure.
06:18 Rob : I am processing a refund now. Please allow me a moment.
06:18 Mayada : ok
06:18 Mayada  lost the connection.