Idiot tech support

Michael Dennis || Client 07/02/2015 10:53
Can i change the operating system used on my VPS?
If so, What operating systems do you offer?

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Luis H || Staff 07/02/2015 11:06
Michael,

Yes, you can change the OS of your VPS. You can check the available OS through your SolusVM control panel >> Manage >> Reinstall option (http://prntscr.com/7nyvp9) .

http://vps.hudsonvalleyhost.com:5353/home.php

http://vps.hudsonvalleyhost.com:5353/reinstall.php?_v=q254649464r2m56454i553

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Best Regards

Luis H.
Technical Support

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Michael Dennis || Client 07/02/2015 11:29
Okay..
that works.
One problem:
I have no idea what my username or password is.
ive always just logged in as root on ssh.
can you help me out?

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Luis H || Staff 07/02/2015 11:06
Michael,

Yes, you can change the OS of your VPS. You can check the available OS through your SolusVM control panel >> Manage >> Reinstall option (http://prntscr.com/7nyvp9) .

http://vps.hudsonvalleyhost.com:5353/home.php

http://vps.hudsonvalleyhost.com:5353/reinstall.php?_v=q254649464r2m56454i553

--
Best Regards

Luis H.
Technical Support
Hudson Valley Host

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Michael Dennis || Client 07/02/2015 11:29
Okay..
that works.
One problem:
I have no idea what my username or password is.
ive always just logged in as root on ssh.
can you help me out?

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Luis H || Staff 07/02/2015 11:30
Michael,

New root password: _____________

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Best Regards

Luis H.
Technical Support
Hudson Valley Host


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Michael Dennis || Client 07/02/2015 11:34
I tried that. my real question is what my username is.
I try logging in as
User: root
Pass: _____________

and it says incorrect username or password

Also,
"You Have Been Blacklisted - Contact Support"

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Luis H || Staff 07/02/2015 11:42
Michael,

The password is indeed working. Please refer following screenshot for confirmation.

http://prntscr.com/7nzbc7

IP: 192.___.___.250
Username: root
Password: _______________

--
Best Regards

Luis H.
Technical Support
Hudson Valley Host

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Michael Dennis || Client 07/02/2015 12:15
yes, SSH is working fine.
the link you directed me to isnt:
http://vps.hudsonvalleyhost.com:5353/home.php

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Luis H || Staff 07/02/2015 12:18
Michael,

That is the correct URL for SolusVM control panel.

--
Best Regards

Luis H.
Technical Support
Hudson Valley Host

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Michael Dennis || Client 07/02/2015 12:26
Yes. I am aware.
First off,
I am blacklisted from logging into http://vps.hudsonvalleyhost.com:5353/home.php
because i logged in too many times.

second off,
the reason that i got blacklisted is because i have no idea what my login credentials are for http://vps.hudsonvalleyhost.com:5353/home.php


so, i am asking you to take the ip address: 71.___.___.246 off of the blacklist for
http://vps.hudsonvalleyhost.com:5353/home.php so that i can log in.


then i am asking you for the login credentials for http://vps.hudsonvalleyhost.com:5353/home.php
because the login credentials for http://vps.hudsonvalleyhost.com:5353/home.php are different than the ssh login credentials


Again, i need the login credentials for http://vps.hudsonvalleyhost.com:5353/home.php NOT SSH

I pray that you understand what im asking of you