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You are now chatting with 'Alvin B'.
Alvin B: Hello! Welcome to Skype Live Support! My name is Alvin.
Alvin B: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.
Alvin B: https://support.skype.com/support_selection.
Alvin B: With that being said, how may I help you?
Daniel: my account has been blocked for ever a week, i have filled out the damn form twice to unblock it and have not gotten ANY SORT of reply back
Daniel: the first time i was told to wait 36hrs and they last time 24, i have not even gotten an email saying that you got the form
Alvin B: Hello.
Daniel: my father is dying and i need this shit stopped adn fixed NOW
Alvin B: May I ask the Service Request number for this?
Daniel: im sorry, i know you are just doing your job. but this whole situation has been quite infurting
Daniel: i was never given one
Daniel: my skype name is macstrat
Alvin B: Alright.
Alvin B: Let me check if I can pull up the Service Request number.
Daniel: ok
Alvin B: Thanks.
Alvin B: May I ask the email that you used when you fill out the form?
Daniel: ******************@**********
Daniel: both times the same address
Alvin B: Thanks.
Alvin B: One moment.
Alvin B: Hello Daniel.
Daniel: hello
Alvin B: Thank you for waiting as I checked here that your case was already forwarded to our Account Specialist and they already working your case.
Alvin B: Please expect a response within 24 hours and I already coordinate your case so that they will prioritize your case.
Alvin B: You can use this Service Reference number: 1263362436
Daniel: i have to say no to that, i have already waited over 72hrs for a response from tham and at the very least i need an explination as to why, after almost a year of service, my account gets blocked
Alvin B: Due to the sensitivity of your issue, it is only handled through email by our Specialized team who are highly trained to execute an efficient and effective resolution for your issue.
Alvin B: I understand that you are requesting to have further explaining about the restriction. Rest assured that you will be assisted. Please allow them to reply to your email within 24 hours.
Daniel: then please transfer me directly to someone on that team. i have worked in customer support for over 10 years so you cannot tell me that you cannot have one of them contact me, even if it is through skype, right away
Daniel: it has been MORE than 24 hours
Daniel: it has been MORE than 48 hours
Alvin B: Let me check what I can do.
Daniel: thank you
Alvin B: No problem.
Alvin B: Hello Daniel, as I checked here you fill out the form today.
Daniel: i filled out teh 2 different forms
Daniel: the fist time i contacted you was after 36 hrs
Alvin B: Do you received an email from our Account Specialist?
Daniel: i did not
Alvin B: As I checked here you only have one Service Request number which is today.
Daniel: the second ime, i accecpted your request to fill it out again and was tld that it was given priority
Daniel: then that is the fault of the technician that helped m
Daniel: e
Alvin B: I believe the last verification form that you sent was not successfully forwarded that is why until now you did not receive any feedback.
Daniel: i nd this issue fixed NOW, i cannot wait anymore as i would like to talk to my father BEFORE HE DIES!
Alvin B: Daniel as much as I want to remove the restriction on your account I do apologize but our account Specialisat need to review first your account. They are the one who has an option to remove the restriction.
Alvin B: Rest assured that the form was already forwarded in you will receive a feedback via email within 24 hours.
Daniel: then pleasse tell me how to contact them directly. they are an office which means at least one person, given that this is the 21 century, has a cell phone. and seeing as how it is a VOIP company you cannot tell me that none of the technicians trust the product enough, especially withing the company, to use your own product
Alvin B: Our Account Specialist is only available via email.
Alvin B: When you fill out the form your case will automatically forwarded to them.
Daniel: if there is a person at the end of that email then there is a phone number for them
Daniel: you speak as if this has not happnd yet
Daniel: i have been talking to tech support for the past # DAYS.
Daniel: 3
Alvin B: As of the moment we only available for chat and email for Account Specialist. Rest assured that your case will be prioritize.
Alvin B: May I ask do you use other account when you try to contact us?
Daniel: i was told that before and nothing happened
Alvin B: Before?
Daniel: i do not
Daniel: i only have 1 skype account
Alvin B: I see.
Alvin B: Because I cannot see any other chat history on your account.
Alvin B: Only today.
Daniel: that is not my fault, that is your system
Alvin B: If you can provide the Service Request that would be very helpful.
Daniel: whether you chalk that up to human or computer error, i do not care. the error was made adn now it must be rectified
Daniel: *facepalm* the only request number i was EVER given was the one you gave me a few minutes ago
Alvin B: Do you have any email aside from this?
Daniel: not that i use for skype
Alvin B: Alright.
Alvin B: To resolve this issue I really recommend to wait for our Account Specialist to reply on your email.
Daniel: i have waited for 4x the amount of time that you tell people to wait for
Daniel: my patience with this matter has been exhausted
Alvin B: I understand how you feel.
Daniel: as i said before, at the very least, i would like to know why
Daniel: now your playcating to my feelings
Alvin B: I understand that you want to know the reason why but like what I've mention I don't have the reason why your account is restricted. Due to the sensitivity of your issue, it is only handled through email by our Specialized team who are highly trained to execute an efficient and effective resolution for your issue.
Daniel: then what i their email address
Alvin B: .
Alvin B: One moment.
Daniel: ok
Alvin B: Thanks.
Alvin B: As I checked here Daniel, best option that we can do for now is to wait for the response of our Account Specialist we don't have their email address since this is system generated that once you fill out the form your case will automatically forwarded to them and you will received feedback within 24 hours.
Alvin B: Once you fill out the form there is a Servie Request number that will automatically given by our system.
Daniel: then why do you offer support for something you have no control over, if that was the case, when i went thru the process of getting to he live chat window, why wasnt billing and blocked account flagged as " this request must go through a special team
Alvin B: This will help us to check the status of your account, I  understand that you already contacted us and inform to wait but there is no response, there is a possibility that the form is not successfully delivered.
Daniel: then that is an issue with your system and needs to be fixed while in the process fixing the backlog of cases, namely this one, from that broken system
Alvin B: I understand do not worry rest assured your case already forwarded to our Account Specialist.
Daniel: so what sort of garentee do i have that i will recieve an email from them
Alvin B: One moment please.
Alvin B: Let me check what I can do.
Alvin B: Please stay online.
Daniel: ok
Alvin B: Thank you.
Alvin B: I am coordinating your case to our Account Specialist one moment.
Daniel: ok, thank you
Alvin B: No problem.
Alvin B: May I ask do you change your email address before?
Daniel: i have not, i have used tht email address since gmail started
Alvin B: Thank you for this information.
Alvin B: One moment.
Alvin B: Hello Daniel.
Daniel: hello
Alvin B: I already talked to our Account Specialist and they already reviewed your account please expect a reply within 30minutes.
Alvin B: On your email address.
Daniel: excellent
Daniel: thank you
Alvin B: Thank you Daniel.
Alvin B: I am trying my best to resolve your issue.
Alvin B: Is there anything else?
Daniel: thats all, that you for your patience in this matter
info: Your chat transcript will be sent to macstrat@gmail.com at the end of your chat.
Alvin B: You too Daniel thank you for your patience and understanding have a great day.