[9/4/2013 7:46:09 PM] MufinMcFlufin: Is someone there?
[9/4/2013 8:01:40 PM] AdmixHosting: Hi
**They run their live support through Skype, so although it may appear online, I always ask beforehand to see if someone's there just as a prompting message, to let them know I have something to say or ask.
[9/4/2013 8:01:51 PM] MufinMcFlufin: I have the backup for my server now
[9/4/2013 8:02:02 PM] MufinMcFlufin: can we talk about compensation for the server being offline for two months now?
**As I mentioned, they wanted to get my data back from my server before talking about compensation.
[9/4/2013 8:03:31 PM] AdmixHosting: We should be having new servers available soon, looking at our records you have not paid any money to us for 4-5 months correct?
[9/4/2013 8:04:56 PM] MufinMcFlufin: the last one I had paid off was at the end of may, so 3 months and about a week
**I had been keeping very strict and specific records about when the server was offline and when I had paid them. When it went offline, it was very near to the due date for the next month's server invoice, and they had asked me to not pay that invoice until the server was back online.
[9/4/2013 8:05:28 PM] AdmixHosting: Alright, once we have the new servers I will let you know.
[9/4/2013 8:05:50 PM] MufinMcFlufin: and what sort of plan could I expect?
[9/4/2013 8:06:42 PM] AdmixHosting: Whatever you had before if you like.
[9/4/2013 8:07:04 PM] MufinMcFlufin: and as far as compensation for the two months downtime?
[9/4/2013 8:07:37 PM] AdmixHosting: Depends how long you were down for before the billing period ending, I will check it out once we get the new servers.
**Granted, there were only a few days left before my next invoice, I still didn't like the response here, because he was only concerned with how much money I had paid them for a service they couldn't provide, and didn't care at all for all the time that the server was offline.
[9/4/2013 8:07:53 PM] MufinMcFlufin: which will be when?
[9/4/2013 8:08:16 PM] AdmixHosting: Hopefully within a month or two.
[9/4/2013 8:09:32 PM] MufinMcFlufin: so, if I understand this correctly, if I wait another month, maybe two, I may be able to get compensation for the server being offline for two months and then some
[9/4/2013 8:11:10 PM] AdmixHosting: We were able to get your files back that took quite a lot of work to get those for you, infact we had to do it twice.

Also remember you are not paying us anything for that restore or anything at all for the offline server.
**What he's referring to here is that they had tried to get my data back before, however because of their lack of communication, they didn't bother telling me when they had my data back. I had no clue they had my data, I gave them time to get it back, and by the time I asked again to get it back (since they wouldn't send an email saying they had it despite having my email address), they had already lost and had to retrieve it a second time. The second time, I had to hound them about every single day until I could finally get it back.
[9/4/2013 8:12:13 PM] MufinMcFlufin: so I should be thankful that I have the files back at all, the files that I paid you to host
**Clearly not happy about how he's trying to go about this, considering that I paid them quite a bit of money to keep that server online, then they bitch about not being paid to get the data back.
[9/4/2013 8:15:22 PM] MufinMcFlufin: so then, if that's the case, that I should be thankful that I didn't have to pay to get my files back, then what will change with the next servers so that I won't have to worry about this again?
[9/4/2013 8:16:19 PM] AdmixHosting: New location for hosting and new servers, we are unable to give you a server at this time as we do not have either of those right now.
[9/4/2013 8:17:25 PM] MufinMcFlufin: I can understand that you do not have either of those at this time, but I want to know that should I continue business with AdmixHosting, I'm not going to have to be concerned that one day, my server may go offline for enough time that I'd lose the entire playerbase I spent two years collecting
[9/4/2013 8:18:20 PM] MufinMcFlufin: why should I refer many of the fellow serveradmins I know to AdmixHosting knowing that my or possibly their server may go offline for two months
[9/4/2013 8:19:39 PM] AdmixHosting: Well that is up to you, but as I said we are going with new hosting and a new location.
[9/4/2013 8:20:00 PM] MufinMcFlufin: and for that, I'd have to wait one to two months
[9/4/2013 8:21:32 PM] AdmixHosting: Yes that is correct, we are trying to get it done as soon as possible but we have to commit ourselves to the new provider.
[9/4/2013 8:22:27 PM] MufinMcFlufin: can I expect to be contacted once the new provider is set up, or will I have to go out of my way again to find out once it's been set up?
[9/4/2013 8:23:50 PM] AdmixHosting: Feel free to message any time, but once it is out we will let letting everyone know through email.
[9/4/2013 8:27:56 PM] MufinMcFlufin: I see, well, I'll be waiting for that email
**They didn't email. I had to again go out of my way to find out these details, because they don't bother letting the customer know anything except that an invoice is due soon.