Hi there,

I'm a customer of Teksavvy, an internet provider who (in my area) uses the Rogers network to provide their services.
Recently Teksavvy was hit for a large number of outages (7) in a short period of time (5 days), some of which required their vendor (Rogers) to fix, or help fix, the actual issues.

However, Rogers is a direct competitor of Teksavvy and because there are no existing SLA's, they have very little to no incentive to help out their competitors, even though they have sold their network capacity to them.

This is not only an unfair situation to a company like Teksavvy (being dependant on your competitor without the competitor having incentive to assist in issues on their own network, affecting their competitor), but more importantly, it means that I as a consumer experience a lower quality of service.

As I am free to chose my service provider, but I am still in large part dependant on one of their much larger competitors, I need to be protected as a consumer from this problem.

The solution for these problems is to mandate SLA's between service providers and vendors, so that the vendor has a legally binding incentive to help competitors which use their networks.

The internet marked is severely skewed and the only ones benefitting are the large companies. The ones that draw the short straw are the consumers.

I urge you to take action so that we, the consumers, may see a more fair and competitive market for internet services.

Kind regards,
Reinier Kaper