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  1.  
  2. <!DOCTYPE html>
  3. <html>
  4. <head>
  5. <meta http-equiv='Content-Type' content='text/html; charset=UTF-8' />
  6. <meta http-equiv="X-UA-Compatible" content="IE=edge">
  7. <meta name="viewport" content="width=device-width, minimum-scale=1.0, maximum-scale=1.0, user-scalable=no"/>
  8.  
  9. <link rel="shortcut icon" type="image/x-icon" href="/support/static/images/icons/favicons/favicon.edcf4c18.ico"/>
  10. <link rel="apple-touch-icon" href="/support/static/images/icons/favicons/touch-icon-iphone.d4947ab6.png"/>
  11. <link rel="apple-touch-icon" sizes="72x72" href="/support/static/images/icons/favicons/touch-icon-ipad.adc1e9e3.png"/>
  12. <link rel="apple-touch-icon" sizes="114x114" href="/support/static/images/icons/favicons/touch-icon-iphone4.245cfa10.png"/>
  13.  
  14. <link rel="stylesheet" type="text/css" media="all" href="/support/static/css/nav-client/nav-client.css?v=1" />
  15. <link rel="stylesheet" type="text/css" media="(max-width:800px)" href="/support/static/css/nav-client/nav-client-responsive.css?v=1" />
  16. <link rel="stylesheet" media="all" href="/support/static/css/support-animation.31824a88.css"/>
  17. <link rel="stylesheet" media="all" href="/support/static/css/support-web.42048373.css"/>
  18. <link rel="stylesheet" media="all" href="/support/static/css/support-grid.e5681590.css"/>
  19. <link rel="stylesheet" media="all" href="/support/static/css/chat/chatinvitation.css"/>
  20. <script type="text/javascript">var contextPath = "/support";</script>
  21. <!--[if lt IE 9]><script src="/support/static/js/lib/fills/respond.min.js"></script><![endif] -->
  22. <!--[if lte IE 9]>
  23. <script src="/support/static/js/lib/fills/history.native.adapter.js"></script>
  24. <script src="/support/static/js/lib/fills/html5shiv.js"></script>
  25. <script src="/support/static/js/lib/fills/es5-shim.min.js"></script>
  26. <script src="/support/static/js/lib/fills/es5-sham.min.js"></script>
  27. <![endif] -->
  28.  
  29.  
  30. <title>My Tickets - Blizzard Support</title>
  31. </head>
  32. <body lang="en-us">
  33. <script>
  34. dataLayer = [{
  35. 'userId': 352203903,
  36. 'authenticated': '1',
  37. 'completeStatus': 0
  38. }];
  39. </script>
  40.  
  41. <!-- Google Tag Manager -->
  42. <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-TRLM4K"
  43. height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
  44. <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
  45. new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
  46. j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
  47. '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
  48. })(window,document,'script','dataLayer','GTM-TRLM4K');</script>
  49. <!-- End Google Tag Manager -->
  50. <div id="bodyContent">
  51. <div class="background-default"></div>
  52.  
  53. <div class="navbar-static clearfix">
  54.  
  55. <div id="nav-client-header" class="nav-client mobileEnabled compact">
  56. <!--[if !IE|(gt IE 8)]> <!--> <div class="nav-mobile-menubar">
  57. <div class="nav-hamburger-menu-icon"></div>
  58. <div class="nav-mobile-menu-title">Battle.net® Support</div>
  59. <div class="nav-global-menu-icon"></div>
  60. <div class="nav-notification-icon">
  61. <a class="dropdown-toggle needsclick nav-item" rel="navbar">
  62. <i class="needsclick nav-icon-bell"></i>
  63. </a>
  64. <div class="nav-notification-dropdown dropdown-menu">
  65. <div class="arrow top"></div>
  66. </div>
  67. </div>
  68. </div>
  69. <div class="nav-mobile-menu-wrap right">
  70. <div class="menu-relative-wrap">
  71. <div class="menu-header global-menu">
  72. <div class="nav-remove-icon-wrap">
  73. <div class="nav-remove-icon"></div>
  74. </div>
  75. </div>
  76. <div class="menu-content">
  77. <div id="user-account" class="nav-box">
  78. <div class="email">SOMBRAHIDESAMONGYOU@GMAIL.COM</div>
  79. </div>
  80. <div id="general-menu" class="nav-box">
  81. <ul class="menu-list global-menu-main">
  82. <li class="menu-list-item">
  83.  
  84.  
  85.  
  86.  
  87. <a id="nav-client-shop" class="nav-item" href="https://us.battle.net/shop/" data-analytics="global-nav" data-analytics-placement="Nav - Shop"><i class="nav-icon-24-blue nav-icon-shopping-cart"></i>Shop</a>
  88.  
  89. </li>
  90. <li class="menu-list-item">
  91.  
  92.  
  93.  
  94.  
  95. <a id="nav-client-support" class="nav-item active" href="http://us.battle.net/support/" data-analytics="global-nav" data-analytics-placement="Nav - Support"><i class="nav-icon-24-blue nav-icon-question-circle"></i>Support <span id="support-counter" class="no-updates nav-support-ticket-counter nav-counter"></span> </a>
  96.  
  97. </li>
  98. <li class="menu-list-item">
  99.  
  100.  
  101.  
  102.  
  103. <a id="nav-client-account-settings" class="nav-item" href="https://us.battle.net/account/" data-analytics="global-nav" data-analytics-placement="Nav - Account - Settings"><i class="nav-icon-24-blue nav-icon-character-cog"></i>Account Settings</a>
  104.  
  105. </li>
  106. </ul>
  107. </div>
  108. <div id="games-menu" class="nav-box">
  109. <span id="games-menu-title">Games</span>
  110. <ul class="menu-list global-menu-games">
  111. <li class="menu-list-item">
  112.  
  113.  
  114.  
  115.  
  116. <a id="nav-client-news" class="nav-item game-icon" href="http://us.battle.net/wow/" data-analytics="global-nav" data-analytics-placement="Nav - Games - World of Warcraft"><i class="nav-icon-wow"></i>World of Warcraft®</a>
  117.  
  118. </li>
  119. <li class="menu-list-item">
  120.  
  121.  
  122.  
  123.  
  124. <a id="nav-client-news" class="nav-item game-icon" href="http://us.battle.net/d3/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Diablo III"><i class="nav-icon-d3"></i>Diablo® III</a>
  125.  
  126. </li>
  127. <li class="menu-list-item">
  128.  
  129.  
  130.  
  131.  
  132. <a id="nav-client-news" class="nav-item game-icon" href="http://us.battle.net/sc2/" data-analytics="global-nav" data-analytics-placement="Nav - Games - StarCraft II"><i class="nav-icon-sc2"></i>StarCraft® II</a>
  133.  
  134. </li>
  135. <li class="menu-list-item">
  136.  
  137.  
  138.  
  139.  
  140. <a id="nav-client-news" class="nav-item game-icon" href="http://us.battle.net/hearthstone/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Hearthstone"><i class="nav-icon-hearthstone"></i>Hearthstone®</a>
  141.  
  142. </li>
  143. <li class="menu-list-item">
  144.  
  145.  
  146.  
  147.  
  148. <a id="nav-client-news" class="nav-item game-icon" href="http://us.battle.net/heroes/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Heroes of the Storm"><i class="nav-icon-heroes"></i>Heroes of the Storm™</a>
  149.  
  150. </li>
  151. <li class="menu-list-item">
  152.  
  153.  
  154.  
  155.  
  156. <a id="nav-client-news" class="nav-item game-icon" href="http://us.battle.net/overwatch/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Overwatch"><i class="nav-icon-overwatch"></i>Overwatch™</a>
  157.  
  158. </li>
  159. </ul>
  160. </div>
  161. <div class="nav-box" id="logout-nav-box">
  162.  
  163.  
  164.  
  165.  
  166. <a id="nav-client-logout" class="nav-item" href="?logout" data-analytics="global-nav" data-analytics-placement="Nav - Account - Log Out"><i class="nav-icon-24-blue nav-icon-logout"></i>Log Out</a>
  167.  
  168. </div>
  169. </div>
  170. </div>
  171. </div>
  172. <div class="nav-mobile-menu-wrap left">
  173. <div class="menu-relative-wrap">
  174. </div>
  175. </div>
  176. <div id="nav-blackout" style="display:none"></div>
  177. <!--<![endif]-->
  178. <div id="nav-client-bar">
  179. <div class="grid-container nav-header-content">
  180. <ul class="nav-list nav-left" id="nav-client-main-menu">
  181. <li>
  182.  
  183.  
  184.  
  185.  
  186. <a id="nav-client-home" class="nav-item nav-home" href="http://us.battle.net/" data-analytics="global-nav" data-analytics-placement="Nav - Battle.net Icon"></a>
  187. </li>
  188. <li>
  189. <div class="dropdown games">
  190. <a class="dropdown-toggle nav-link needsclick " data-toggle="dropdown">
  191. Games
  192. <b class="caret"></b>
  193. </a>
  194. <div class="dropdown-menu">
  195. <ul class="nav-product-card-container games-menu" role="menu">
  196. <li>
  197.  
  198.  
  199.  
  200. <a class="nav-item game-icon" href="http://us.battle.net/wow/" data-analytics="global-nav" data-analytics-placement="Nav - Games - World of Warcraft"><i class="nav-icon-wow"></i>World of Warcraft®</a>
  201. </li>
  202. <li>
  203.  
  204.  
  205.  
  206. <a class="nav-item game-icon" href="http://us.battle.net/d3/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Diablo III"><i class="nav-icon-d3"></i>Diablo® III</a>
  207. </li>
  208. <li>
  209.  
  210.  
  211.  
  212. <a class="nav-item game-icon" href="http://us.battle.net/sc2/" data-analytics="global-nav" data-analytics-placement="Nav - Games - StarCraft II"><i class="nav-icon-sc2"></i>StarCraft® II</a>
  213. </li>
  214. <li>
  215.  
  216.  
  217.  
  218. <a class="nav-item game-icon" href="http://us.battle.net/hearthstone/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Hearthstone"><i class="nav-icon-hearthstone"></i>Hearthstone®</a>
  219. </li>
  220. <li>
  221.  
  222.  
  223.  
  224. <a class="nav-item game-icon" href="http://us.battle.net/heroes/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Heroes of the Storm"><i class="nav-icon-heroes"></i>Heroes of the Storm™</a>
  225. </li>
  226. <li>
  227.  
  228.  
  229.  
  230. <a class="nav-item game-icon" href="http://us.battle.net/overwatch/" data-analytics="global-nav" data-analytics-placement="Nav - Games - Overwatch"><i class="nav-icon-overwatch"></i>Overwatch™</a>
  231. </li>
  232. </ul>
  233. <div class="dropdown-well dropdown-section download-btn">
  234.  
  235.  
  236.  
  237.  
  238. <a class="nav-item nav-a nav-item-box" href="http://us.battle.net/games/classic" data-analytics="global-nav" data-analytics-placement="Nav - Games - Classic Games"><i class="nav-icon-24-blue nav-icon-mouse"></i>Classic Games</a>
  239.  
  240. </div>
  241. </div>
  242. </div>
  243. </li>
  244. <li>
  245.  
  246.  
  247.  
  248.  
  249. <a id="nav-client-shop" class="nav-item nav-link needsclick" href="https://us.battle.net/shop/" data-analytics="global-nav" data-analytics-placement="Nav - Shop">Shop</a>
  250.  
  251. </li>
  252. </ul>
  253. <ul class="nav-list nav-right" id="nav-client-account-menu">
  254. <li>
  255. <div id="username">
  256. <div class="dropdown pull-right">
  257. <a class="nav-link username needsclick dropdown-toggle" data-toggle="dropdown" rel="navbar">
  258. Your account
  259. <b class="caret"></b>
  260. </a>
  261. <div class="dropdown-menu pull-right">
  262. <div class="arrow top"></div>
  263. <div class="user-profile">
  264. <div class="dropdown-section">
  265. <div class="nav-box selectable">
  266. <div class="email">SOMBRAHIDESAMONGYOU@GMAIL.COM</div>
  267. </div>
  268. </div>
  269. <div class="dropdown-section">
  270. <ul class="nav-list">
  271. <li>
  272.  
  273.  
  274.  
  275.  
  276. <a class="nav-item nav-a nav-item-box" href="http://us.battle.net/account/management/" data-analytics="global-nav" data-analytics-placement="Nav - Account - Settings"><i class="nav-icon-24-blue nav-icon-character-cog"></i>Account Settings</a>
  277.  
  278. </li>
  279. </ul>
  280. </div>
  281. <div class="dropdown-section">
  282.  
  283.  
  284.  
  285.  
  286. <a class="nav-item nav-item-box" href="?logout" data-analytics="global-nav" data-analytics-placement="Nav - Account - Log Out"><i class="nav-icon-24-blue nav-icon-logout"></i>Log Out</a>
  287.  
  288. </div>
  289. </div>
  290. </div>
  291. </div>
  292. </div>
  293. </li>
  294. <li>
  295.  
  296.  
  297.  
  298.  
  299. <a id="nav-client-support-link" class="nav-item nav-link needsclick active" href="http://us.battle.net/support/" data-analytics="global-nav" data-analytics-placement="Nav - Support"> Support <span id="support-counter" class="no-updates nav-support-ticket-counter nav-counter"></span> </a>
  300. </li>
  301. <li>
  302. <div class="nav-notification-icon">
  303. <a class="dropdown-toggle needsclick nav-item" rel="navbar">
  304. <i class="needsclick nav-icon-bell"></i>
  305. </a>
  306. <div class="nav-notification-dropdown dropdown-menu">
  307. <div class="arrow top"></div>
  308. </div>
  309. </div>
  310. </li>
  311. </ul>
  312. </div>
  313. </div>
  314. <div class="nav-notification-responsive-container">
  315. <div class="nav-notification-dropdown dropdown-menu">
  316. <div class="arrow top"></div>
  317. </div>
  318. </div>
  319. </div>
  320. </div>
  321.  
  322. <div class="support-navbar-header">
  323. <div id="support-nav-client" class="grid-container nav-header-content support-nav-client">
  324. <div id="support-nav-logo-container">
  325. <a href="/support/en/" class="hover">
  326. <img src="/support/static/images/icons/logo_blizz_support.c0df9847.png" alt="Support" class="support-nav-logo">
  327. </a>
  328. </div>
  329. <form id="support-nav-search-form" class="hide-on-mobile hover" action="/support/en/search/" method="get">
  330. <input type="hidden" id="search-game" name="g" value="overwatch"/>
  331. <input type="search" class="st-form-control support-nav-search-bar" name="q" maxlength="200" autocomplete="off" placeholder="Search Blizzard Support" />
  332. <button type="submit" class="st-btn-link"></button>
  333. </form>
  334. <div id="support-nav-contact-button" class="hide-on-mobile">
  335. <a class="st-btn st-btn-primary hover" data-track-id="contact-global-header" href="/support/en/help/recentactivity">Contact Support</a>
  336.  
  337. </div>
  338.  
  339. <div id="tickets-wrapper" class="hide-on-mobile">
  340. <a href="/support/en/case/" class="tickets-cont hover">
  341. <span class="tickets-text">My Tickets</span>
  342. <span class="tickets-icon"></span>
  343. <span class="unread-update">0 Unread Tickets</span>
  344. <span class="new-indicator">0</span>
  345. </a>
  346. </div>
  347. <ul id="support-nav-mobile-icons" class="hide-on-desktop hide-on-tablet">
  348. <li><a id="support-nav-mobile-search" class="hover"><i class="st-icon-24-support-search"></i></a></li>
  349. <li><a id="support-nav-mobile-ticket" class="hover" href="/support/en/case"><i class="st-icon-24-support-ticket"></i></a></li>
  350. <li><a id="support-nav-mobile-chat" class="hover" data-track-id="contact-global-header" href="/support/en/help/recentactivity"><i class="st-icon-24-support-chat-empty"></i></a></li>
  351.  
  352. </ul>
  353. <div class="clearfix"></div>
  354. <div id="support-nav-search-expando-container" class="hide-on-desktop hide-on-tablet st-hidden">
  355. <form id="support-nav-search-form-expando" class="hover" action="/support/en/search" method="get">
  356. <input type="hidden" id="search-game" name="g" value="overwatch" />
  357. <input type="search" class="st-form-control" name="q" maxlength="200" autocomplete="off" placeholder="Search Blizzard Support" ">
  358. <button type="submit" class="st-btn st-btn-link"></button>
  359. </form>
  360. </div>
  361. </div>
  362. <div class="grid-container">
  363. <hr id="support-nav-hr" class="support-nav-hr-margin"/>
  364. </div>
  365. <div class="grid-container">
  366. <div class="crisis-section">
  367. <a href="/support/en/article/breaking/20112697" class="st-alert-crisis-link hover" data-track-id="breaking-news-view">
  368. <div id="20111899" class="st-alert st-alert-crisis st-alert-dismissible" role="alert">
  369. <button type="button" class="st-close" data-dismiss="alert" aria-label="Close" data-track-id="breaking-news-close"></button>
  370. <span class="crisis-logo">
  371. <i class="st-icon-24-support-battlenet"></i>
  372. </span>
  373. <span class="crisis-message">
  374. <strong class="hide-on-tablet hide-on-mobile">Breaking News</strong> World of Warcraft Patch 7.0 – Common Issues
  375. </span>
  376. </div>
  377. </a>
  378. </div>
  379. </div>
  380. </div>
  381. <div class="support-container grid-container">
  382. <script type="text/javascript">
  383. //<![CDATA[
  384. var Core = Core || {};
  385. Core.secureSupportUrl = "https://us.battle.net/support/";
  386. Core.loggedIn = true;
  387. Core.locale = "en-us";
  388. Core.project = "support";
  389. Core.projectUrl = "/support";
  390. //]]>
  391. </script>
  392.  
  393. <div class="thread-content">
  394. <div id="thread-header" class="grid-100 tablet-grid-100 grid-parent header-bar">
  395. <div class="thread-detail-link"><a href="/support/en/case" class="hover">Back to My Tickets</a></div>
  396. <h1>Appeal silence</h1>
  397. <div class="thread-sub-header">
  398. <span class="hide-on-mobile thread-subhead-item">Status: <span class="case-status-resolved">Resolved</span></span>
  399. <span class="hide-on-desktop hide-on-mobile thread-subhead-item">Resolved</span>
  400. <i class="st-icon-product-logo-24-overwatch thread-game-icon" aria-label="Overwatch™"></i>
  401. <span class="hide-on-mobile thread-subhead-item">Overwatch™</span>
  402. <span class="hide-on-mobile thread-subhead-item">Case Number: US56405721</span>
  403. <span class="hide-on-desktop hide-on-tablet">US56405721</span>
  404. </div>
  405. </div> <form action="/support/en/case/respond/56405721" id="support-details-form" enctype="multipart/form-data" method="post" novalidate>
  406. <input type="hidden" name="categoryId" value="912" />
  407.  
  408. <div class="case-responses">
  409. <div class="case-thread-item">
  410. <div class="case-item-content">
  411. <div class="thread-event-header">
  412. <div class="hide-on-mobile thread-meta-data case-item-date">6 days ago</div>
  413. <div class="thread-header-name">
  414. <span class="thread-name">
  415. <span id="name-0" class="name-label">Sombra</span>
  416. </span>
  417. </div>
  418. <div class="hide-on-desktop hide-on-tablet case-item-date">6 days ago</div>
  419. </div>
  420. <div id="message-0" class="thread-event-message" data-toggle="0">
  421. <span>I am ready to be shown, they have cracked my codes and solved my puzzles. Bring me to them
  422.  
  423. -S-</span>
  424. </div>
  425. </div> </div>
  426. <div class="case-thread-item">
  427. <div class="thread-contact-cell">
  428. <div class="case-item-content">
  429. <div class="hide-on-mobile thread-meta-data case-item-date">6 days ago</div>
  430. <div class="status-text-bar-text">
  431. This ticket has been marked as Answered.
  432. </div>
  433. <div class="hide-on-desktop hide-on-tablet case-item-date">6 days ago</div>
  434. </div>
  435. </div> </div>
  436. <div class="case-thread-item">
  437. <div class="case-item-content most-recent-contact gm-content">
  438. <div class="thread-event-header">
  439. <div class="hide-on-mobile thread-meta-data case-item-date">6 days ago</div>
  440. <div class="thread-header-name">
  441. <span class="thread-name most-recent-name">
  442. <i class="gm-icon"></i>
  443. <span id="name-2" class="name-label">Stremeerk</span>
  444. </span>
  445. </div>
  446. <div class="hide-on-desktop hide-on-tablet case-item-date">6 days ago</div>
  447. </div>
  448. <div id="message-2" class="thread-event-message" data-toggle="2">
  449. <span>Initiate security protocol alpha: &lt;&lt;9YJiSnj9T8: -----------
  450. ::MQ6F4hTQUTppRmF6gOg9&gt;&gt;
  451.  
  452. Security breach detected: Firewall initiated: Full Port Closure:
  453. &lt;&lt;uanXSQRoQe&gt;&gt; ?9c6awKNZBs--.$}
  454.  
  455. . . . . . . . . .
  456.  
  457. Sombra virus detected, shutting down all systems:
  458. &lt;&lt;U7rCbHTsa5..------+puLH0KNigT&gt;&gt; ERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERRORERROR......
  459.  
  460. _</span>
  461. </div>
  462. </div> </div>
  463. <div class="case-thread-item">
  464. <div class="thread-contact-cell">
  465. <div class="case-item-content">
  466. <div class="hide-on-mobile thread-meta-data case-item-date">6 hours ago</div>
  467. <div class="status-text-bar-text">
  468. You marked this ticket as Resolved.
  469. </div>
  470. <div class="hide-on-desktop hide-on-tablet case-item-date">6 hours ago</div>
  471. </div>
  472. </div> </div>
  473. </div>
  474.  
  475. <div class="grid-100 tablet-grid-100 grid-parent reopen-meta-field">
  476. <div id="reopen-meta-section" class="grid-100 tablet-grid-100 grid-parent">
  477. <a href="/support/en/survey/56405721" class="hover">
  478. <div id="survey-button" class="mobile-grid-100 st-btn st-btn-primary">
  479. Take Survey
  480. </div>
  481. </a>
  482. <div id="reopen-button" class="mobile-grid-100 st-btn st-btn-primary case-reply-resolve-button hover" data-track-id="reopen-ticket-detail">
  483. Reopen
  484. </div>
  485. </div>
  486. <div id="reopen-channel-buttons" class="grid-100 tablet-grid-100 grid-parent st-hidden hover">
  487. <div class="thread-reopen-header">
  488. Select a channel below to reopen your ticket.
  489. </div>
  490. <div id="channel-selection" class="grid-100 tablet-grid-100 grid-parent reopen-section">
  491. <div class="grid-100 tablet-grid-100 grid-parent">
  492. <span class="contact-channel-container">
  493. <a
  494. id="button-ticket"
  495. class="grid-100 tablet-grid-100 mobile-grid-100 st-btn st-btn-primary st-btn-lg hover ge-solution-button "
  496. data-path="/support/en/">
  497. <div class="channel-align">
  498. <i id="ticket-icon" class="st-icon-24-support-ticket"></i>
  499. <span>
  500. Web Ticket
  501. </span>
  502. </div>
  503. </a>
  504. <div class="channel-subtext">
  505. (Available 24/7)
  506.  
  507. </div> </span>
  508. </div>
  509. </div>
  510. <div class="grid-10 prefix-45 suffix-45 tablet-grid-100 mobile-grid-100">
  511. <hr>
  512. </div>
  513. <div id="reopen-section-cancel" class="grid-20 prefix-40 suffix-40 tablet-grid-20 tablet-prefix-40 tablet-suffix-40 mobile-grid-20 mobile-prefix-40 mobile-suffix-40 reopen-cancel hover">
  514. <a class="hover">Cancel</a></div>
  515. </div>
  516. <div id="reopen-form-content" class="st-hidden">
  517. <input type="hidden" id="csrftoken" name="csrftoken" value="c20e3a79-028e-4478-8311-057c9c4a5a3b"/>
  518. <div id="reopen-section-ticket" class="reopen-section st-hidden">
  519. <div class="update-case-input">
  520. <textarea name="description"
  521. id="ticket-description"
  522. class="st-form-control support-details-item"
  523. required="required"
  524. placeholder="Enter your response here."
  525. maxlength="2000"
  526. rows="7"
  527. disabled="disabled"></textarea>
  528. </div>
  529. <input type="hidden" id="ticket-hidden-channel" name="channel" value="TICKET" disabled="disabled" />
  530. </div> <input type="hidden" name="responses" value="2" />
  531. <div id="file-inputs" class="grid-100 grid-parent file-inputs">
  532. <div class="st-hidden file-attach-prompt">
  533. <a href="#file-attach-prompt" class="file-chosen">
  534. <span>
  535. <i class="fa fa-check"></i>
  536. </span>
  537. <span class="file-chosen-name"></span>
  538. <span> <i class="fa fa-times"></i> </span>
  539. </a>
  540. </div><div class="st-hidden file-attach-prompt">
  541. <a href="#file-attach-prompt" class="file-chosen">
  542. <span>
  543. <i class="fa fa-check"></i>
  544. </span>
  545. <span class="file-chosen-name"></span>
  546. <span> <i class="fa fa-times"></i> </span>
  547. </a>
  548. </div><div class="st-hidden file-attach-prompt">
  549. <a href="#file-attach-prompt" class="file-chosen">
  550. <span>
  551. <i class="fa fa-check"></i>
  552. </span>
  553. <span class="file-chosen-name"></span>
  554. <span> <i class="fa fa-times"></i> </span>
  555. </a>
  556. </div><div class="st-hidden file-attach-prompt">
  557. <a href="#file-attach-prompt" class="file-chosen">
  558. <span>
  559. <i class="fa fa-check"></i>
  560. </span>
  561. <span class="file-chosen-name"></span>
  562. <span> <i class="fa fa-times"></i> </span>
  563. </a>
  564. </div><div class="st-hidden file-attach-prompt">
  565. <input type="file" name="files" class="file-chooser"/>
  566. </div>
  567. <div class="st-hidden file-attach-prompt">
  568. <input type="file" name="files" class="file-chooser"/>
  569. </div>
  570. <div class="st-hidden file-attach-prompt">
  571. <input type="file" name="files" class="file-chooser"/>
  572. </div>
  573. <div class="st-hidden file-attach-prompt">
  574. <input type="file" name="files" class="file-chooser"/>
  575. </div>
  576. <h6 class="file-restriction-label">
  577. Acceptable file formats are BMP, GIF, JPG, LOG, PCX, PNG, SPX, TGA, TXT, SC2REPLAY and STORMREPLAY. You can attach up to 4 files, each no larger than 5MB.
  578. </h6>
  579. </div>
  580.  
  581.  
  582. <input type="submit" id="reopen-submit" class="st-btn st-btn-disabled hover" data-track-id="reopen-open-reply" value="Submit" />
  583. <div id="reopen-submit-cancel" class="st-btn st-btn-primary"><a class="hover">Cancel</a></div>
  584. </div>
  585. </div> </form>
  586. </div>
  587. <div id="lpDivButton" class="st-hidden" data-action-attachment="Chat">
  588. <span class="wait-time-estimate"></span>
  589. </div>
  590.  
  591. <div class="st-modal st-fade" id="caseCancelModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel">
  592. <div class="st-modal-dialog st-modal-sm case-cancel-modal">
  593. <div class="st-modal-content case-modal-content">
  594. <div class="modal-body cancel-body">
  595. Canceling your ticket will close the ticket and cease all work on it. Are you sure you would like to cancel your ticket?
  596. </div>
  597. <div class="cancel-footer inline-group">
  598. <div class="inline-item">
  599. <form action="/support/en/case/cancel" method="post">
  600. <input type="hidden" id="csrftoken" name="csrftoken" value="c20e3a79-028e-4478-8311-057c9c4a5a3b"/>
  601. <input type="hidden" name="caseId" value="56405721"/>
  602. <input type="submit" class="st-btn st-btn-primary modal-button hover" value="Yes"/>
  603. </form>
  604. </div>
  605. <div class="st-btn st-btn-primary modal-button hover inline-item" data-dismiss="modal">
  606. No
  607. </div>
  608. </div>
  609. </div>
  610. </div>
  611. </div>
  612. </div>
  613.  
  614. <div class="nav-footer-static clearfix">
  615. <div id="nav-client-footer" class="nav-client">
  616.  
  617. <div class="mobileFooterEnabled footer-content footer-desktop grid-container"> <div class="nav-section support-feedback">
  618. <div class="nav-left">
  619. <div id="nav-feedback">
  620.  
  621.  
  622.  
  623.  
  624. <a id="nav-client-news" class="nav-item nav-a nav-item-btn" href="http://us.battle.net/support/" data-analytics="global-nav" data-analytics-placement="Footer - Support"><i class="nav-icon-24-blue nav-icon-question-circle"></i>Support</a>
  625.  
  626.  
  627.  
  628.  
  629.  
  630. <a class="nav-item nav-a nav-item-btn" href="http://us.battle.net/en/forum/20266953/" data-analytics="global-nav" data-analytics-placement="Footer - Feedback"><i class="nav-icon-24-blue nav-icon-edit"></i>Feedback</a>
  631.  
  632. </div>
  633. </div>
  634. <div class="nav-right">
  635. <div id="nav-client-region-select">
  636. <div class="dropdown dropup pull-right">
  637. <a class="dropdown-toggle nav-item" data-toggle="dropdown">
  638. <i class="nav-icon-24-blue nav-icon-globe"></i>Americas - English (US)<b class="caret"></b>
  639. </a>
  640. <div class="dropdown-menu" data-placement="top">
  641. <div class="arrow bottom"></div>
  642. <div id="nav-client-international-desktop">
  643. <div class="nav-international-container">
  644. <div class="dropdown-section nav-column-container">
  645. <div class="nav-column-50">
  646. <div id="select-regions" class="nav-box regions">
  647. <h3>Region</h3>
  648. <ul class="region-ul">
  649. <li class="region active current"><a class="nav-item select-region" href="javascript:;" data-target="us">Americas</a></li>
  650. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="eu">Europe</a></li>
  651. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="kr">Korea</a></li>
  652. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="tw">Taiwan</a></li>
  653. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="cn">China</a></li>
  654. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="sea">Southeast Asia</a></li>
  655. </ul>
  656. </div>
  657. </div>
  658. <div class="nav-column-50">
  659. <div id="select-language" class="nav-box languages">
  660. <h3>Language</h3>
  661. <div class="region region-languages active current" data-region="us">
  662. <ul class="region-ul">
  663. <li class="active current">
  664. <a class="nav-item select-language" href="http://us.battle.net/support/en-us/case/detail/56405721" data-target="us" data-language="en-us">English (US)</a>
  665. </li>
  666. <li class="">
  667. <a class="nav-item select-language" href="http://us.battle.net/support/es-mx/case/detail/56405721" data-target="us" data-language="es-mx">Español (AL)</a>
  668. </li>
  669. <li class="">
  670. <a class="nav-item select-language" href="http://us.battle.net/support/pt-br/case/detail/56405721" data-target="us" data-language="pt-br">Português (AL)</a>
  671. </li>
  672. <li class="">
  673. <a class="nav-item select-language" href="http://us.battle.net/support/ja-jp/case/detail/56405721" data-target="us" data-language="ja-jp">日本語</a>
  674. </li>
  675. <li class="">
  676. <a class="nav-item select-language" href="http://us.battle.net/support/th-th/case/detail/56405721" data-target="us" data-language="th-th">ภาษาไทย</a>
  677. </li>
  678. </ul>
  679. </div>
  680. <div class="region region-languages " data-region="eu">
  681. <ul class="region-ul">
  682. <li class="">
  683. <a class="nav-item select-language" href="http://eu.battle.net/support/de-de/case/detail/56405721" data-target="eu" data-language="de-de">Deutsch</a>
  684. </li>
  685. <li class="">
  686. <a class="nav-item select-language" href="http://eu.battle.net/support/en-gb/case/detail/56405721" data-target="eu" data-language="en-gb">English (EU)</a>
  687. </li>
  688. <li class="">
  689. <a class="nav-item select-language" href="http://eu.battle.net/support/es-es/case/detail/56405721" data-target="eu" data-language="es-es">Español (EU)</a>
  690. </li>
  691. <li class="">
  692. <a class="nav-item select-language" href="http://eu.battle.net/support/fr-fr/case/detail/56405721" data-target="eu" data-language="fr-fr">Français</a>
  693. </li>
  694. <li class="">
  695. <a class="nav-item select-language" href="http://eu.battle.net/support/it-it/case/detail/56405721" data-target="eu" data-language="it-it">Italiano</a>
  696. </li>
  697. <li class="">
  698. <a class="nav-item select-language" href="http://eu.battle.net/support/pl-pl/case/detail/56405721" data-target="eu" data-language="pl-pl">Polski</a>
  699. </li>
  700. <li class="">
  701. <a class="nav-item select-language" href="http://eu.battle.net/support/pt-br/case/detail/56405721" data-target="eu" data-language="pt-br">Português (AL)</a>
  702. </li>
  703. <li class="">
  704. <a class="nav-item select-language" href="http://eu.battle.net/support/ru-ru/case/detail/56405721" data-target="eu" data-language="ru-ru">Русский</a>
  705. </li>
  706. </ul>
  707. </div>
  708. <div class="region region-languages " data-region="kr">
  709. <ul class="region-ul">
  710. <li class="">
  711. <a class="nav-item select-language" href="http://kr.battle.net/support/ko-kr/case/detail/56405721" data-target="kr" data-language="ko-kr">한국어</a>
  712. </li>
  713. </ul>
  714. </div>
  715. <div class="region region-languages " data-region="tw">
  716. <ul class="region-ul">
  717. <li class="">
  718. <a class="nav-item select-language" href="http://tw.battle.net/support/zh-tw/case/detail/56405721" data-target="tw" data-language="zh-tw">繁體中文</a>
  719. </li>
  720. </ul>
  721. </div>
  722. <div class="region region-languages " data-region="cn">
  723. <ul class="region-ul">
  724. <li class="">
  725. <a class="nav-item select-language" href="http://www.battlenet.com.cn/support/case/detail/56405721" data-target="cn" data-language="zh-cn">简体中文</a>
  726. </li>
  727. </ul>
  728. </div>
  729. <div class="region region-languages " data-region="sea">
  730. <ul class="region-ul">
  731. <li class="active current">
  732. <a class="nav-item select-language" href="http://sea.battle.net/support/en-us/case/detail/56405721" data-target="sea" data-language="en-us">English (US)</a>
  733. </li>
  734. </ul>
  735. </div>
  736. </div>
  737. </div>
  738. </div>
  739. </div>
  740. <div class="dropdown-section dropdown-well nav-box localeChange">
  741. <a id="nav-client-change-language-desktop" href="javascript:;" class="nav-lang-change nav-btn">Change</a>
  742. </div>
  743. </div>
  744. </div>
  745. </div>
  746. </div>
  747. </div>
  748. </div>
  749. <div class="nav-section">
  750. <div class="nav-left nav-logo-group">
  751. <div class="footer-logo nav-left">
  752.  
  753.  
  754.  
  755.  
  756. <a class="nav-item logo-link" href="http://us.blizzard.com/" data-analytics="global-nav" data-analytics-placement="Footer - Blizzard Logo"><img class="blizzard-logo" src="/support/static/images/nav-client/blizzard.png?v=58-1" alt="" /></a>
  757.  
  758. </div>
  759. <div class="footer-links nav-left">
  760.  
  761.  
  762.  
  763.  
  764. <a class="nav-item nav-a" href="http://jobs.blizzard.com/" data-analytics="global-nav" data-analytics-placement="Footer - Careers">Careers</a>
  765.  
  766. <span>|</span>
  767.  
  768.  
  769.  
  770.  
  771. <a class="nav-item nav-a" href="http://us.blizzard.com/company/about/" data-analytics="global-nav" data-analytics-placement="Footer - About">About</a>
  772.  
  773. <span>|</span>
  774.  
  775.  
  776.  
  777.  
  778. <a class="nav-item nav-a" href="http://us.blizzard.com/company/about/privacy.html" data-analytics="global-nav" data-analytics-placement="Footer - Privacy">Privacy</a>
  779.  
  780. <span>|</span>
  781.  
  782.  
  783.  
  784.  
  785. <a class="nav-item nav-a" href="http://us.blizzard.com/company/legal/" data-analytics="global-nav" data-analytics-placement="Footer - Terms">Terms</a>
  786.  
  787. <span>|</span>
  788.  
  789.  
  790.  
  791.  
  792. <a class="nav-item nav-a" href="//dev.battle.net" data-analytics="global-nav" data-analytics-placement="Footer - API">API</a>
  793.  
  794. <div class="copyright">©2016 Blizzard Entertainment, Inc.</div>
  795. <div class="nav-footer-icon-container">
  796. <ul class="nav-footer-icon-list">
  797. </ul>
  798. </div>
  799. </div>
  800. </div>
  801. <div class="nav-ratings">
  802. <div class="legal-rating">
  803. <a class="truste-link logo-link" href="//privacy.truste.com/privacy-seal/Blizzard-Entertainment,-Inc-/validation?rid=08913c4b-117c-4f4c-9063-e68a2b929dc5" rel="nofollow" target="_blank">
  804. <img class="legal-image" src="/support/static/images/legal/privacy-seal-truste.png?v=58-1"/>
  805. </a>
  806. </div>
  807.  
  808. </div>
  809. </div>
  810. </div>
  811.  
  812.  
  813. <div class="mobileFooterEnabled footer-content footer-mobile grid-container"> <div class="nav-section support-feedback">
  814. <div class="nav-client-feedback" id="nav-client-feedback">
  815.  
  816.  
  817.  
  818.  
  819. <a id="nav-client-news" class="nav-item nav-a nav-item-btn" href="http://us.battle.net/support/" data-analytics="global-nav" data-analytics-placement="Footer - Support"><i class="nav-icon-24-blue nav-icon-question-circle"></i>Support</a>
  820.  
  821.  
  822.  
  823.  
  824.  
  825. <a class="nav-item nav-a nav-item-btn" href="http://us.battle.net/en/forum/20266953/" data-analytics="global-nav" data-analytics-placement="Footer - Feedback"><i class="nav-icon-24-blue nav-icon-edit"></i>Feedback</a>
  826.  
  827. </div>
  828. </div>
  829. <div class="nav-section locale-selector">
  830. <div id="nav-client-region-select">
  831. <a href="javascript:;" data-toggle="nav-collapse" data-target="#nav-client-collapsible-languages" class="nav-item dropdown dropdown-toggle collapsible-btn-mobile">
  832. <i class="nav-icon-24-blue nav-icon-globe"></i>Americas - English (US)<b class="caret"></b>
  833. </a>
  834. <div class="nav-collapse dropdown-well" id="nav-client-collapsible-languages">
  835. <div id="nav-client-international-mobile" class="nav-container region-container-mobile">
  836. <div class="nav-international-container">
  837. <div class="dropdown-section nav-column-container">
  838. <div class="nav-column-50">
  839. <div id="select-regions" class="nav-box regions">
  840. <h3>Region</h3>
  841. <ul class="region-ul">
  842. <li class="region active current"><a class="nav-item select-region" href="javascript:;" data-target="us">Americas</a></li>
  843. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="eu">Europe</a></li>
  844. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="kr">Korea</a></li>
  845. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="tw">Taiwan</a></li>
  846. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="cn">China</a></li>
  847. <li class="region "><a class="nav-item select-region" href="javascript:;" data-target="sea">Southeast Asia</a></li>
  848. </ul>
  849. </div>
  850. </div>
  851. <div class="nav-column-50">
  852. <div id="select-language" class="nav-box languages">
  853. <h3>Language</h3>
  854. <div class="region region-languages active current" data-region="us">
  855. <ul class="region-ul">
  856. <li class="active current">
  857. <a class="nav-item select-language" href="http://us.battle.net/support/en-us/case/detail/56405721" data-target="us" data-language="en-us">English (US)</a>
  858. </li>
  859. <li class="">
  860. <a class="nav-item select-language" href="http://us.battle.net/support/es-mx/case/detail/56405721" data-target="us" data-language="es-mx">Español (AL)</a>
  861. </li>
  862. <li class="">
  863. <a class="nav-item select-language" href="http://us.battle.net/support/pt-br/case/detail/56405721" data-target="us" data-language="pt-br">Português (AL)</a>
  864. </li>
  865. <li class="">
  866. <a class="nav-item select-language" href="http://us.battle.net/support/ja-jp/case/detail/56405721" data-target="us" data-language="ja-jp">日本語</a>
  867. </li>
  868. <li class="">
  869. <a class="nav-item select-language" href="http://us.battle.net/support/th-th/case/detail/56405721" data-target="us" data-language="th-th">ภาษาไทย</a>
  870. </li>
  871. </ul>
  872. </div>
  873. <div class="region region-languages " data-region="eu">
  874. <ul class="region-ul">
  875. <li class="">
  876. <a class="nav-item select-language" href="http://eu.battle.net/support/de-de/case/detail/56405721" data-target="eu" data-language="de-de">Deutsch</a>
  877. </li>
  878. <li class="">
  879. <a class="nav-item select-language" href="http://eu.battle.net/support/en-gb/case/detail/56405721" data-target="eu" data-language="en-gb">English (EU)</a>
  880. </li>
  881. <li class="">
  882. <a class="nav-item select-language" href="http://eu.battle.net/support/es-es/case/detail/56405721" data-target="eu" data-language="es-es">Español (EU)</a>
  883. </li>
  884. <li class="">
  885. <a class="nav-item select-language" href="http://eu.battle.net/support/fr-fr/case/detail/56405721" data-target="eu" data-language="fr-fr">Français</a>
  886. </li>
  887. <li class="">
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  986. <div class="copyright">©2016 Blizzard Entertainment, Inc.</div>
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