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Me: I can't watch anything because it says I'm out of the service area despite my address, payment options, ISP, and physical location being in the US.
Amazon: Hello, my name is Mahesh, I'll be glad to help you.
Me: it happens on my PC and on my Roku
I had an email thread going with support and they said I needed to use chat
Amazon: Okay
Please allow me a moment to look into it.
Me: i already deregistered all my viewers and re-registered them
Amazon: http://www.amazon.com/gp/video/detail/a...(See full link)
Me: {"country":"US","success":"1","custId":"XXX","ip":"XXX","reason":null}
Amazon: Okay
May I know where are you located right now, the State name and is it a resident or any corporate office or school?
Me: Maryland, residential
is the IP blocked for any reason?
Amazon: May I confirm if you are using a VPN network?
Me: I am not on a VPN, this is my house IP
Amazon: It seems that you are using Proxy server and that is why its throwing this error. You will need to check with your ISP.
Me: no, I am not using a proxy server
I know how my internet connection works.
Amazon: May I from how long you are getting this error?
Me: It started a few days ago
I believe that Amazon banned my IP because I ran a TOR exit node
and that is not acceptable. What I do on my IP is my business and I pay for Amazon prime to watch videos
Amazon: That's the problem.
TOR is not allowed with Amazon Video service.
Me: Wrong answer. I'm not using TOR to access amazon, I hosted a TOR exit node. You may not tell me what I can and can't do with my IP
I will report to the FCC if you ban me for participating in TOR when I pay for video access
I need a supervisor if you are unable to help me with this
Amazon: I am sorry but it will not work in conjunction with TORproject. You will need to exit from TOR and open the Amazon Video service in normal mode.
Me: I AM NOT USING TOR TO ACCESS AMAZON
Amazon: But, may I confirm if TOR session is currently activated on your PC right now?
Me: I am using TOR on a completely separate system, a raspberry pi, that does not stream Amazon video
Amazon: But your IP address is acting like a proxy right now and Amazon Video may not work properly in Proxy mode.
Me: amazon does not get to dictate what I do with my IP. I have a valid US login/address/credit card number and physical address.
Amazon: I'm sorry but it will not work with the proxy.
Me: i'm not using a proxy
I have a direct connection
I need to talk to someone who can unban my IP if you can't
Amazon: I am sorry but I'm not able to transfer the chat to someone as its only chat option for Amazon Video queries.
Me: i need your bosses phone number then.
Amazon: I'm so sorry, but we can't offer any additional insight or action on this matter.
Me: and your full name
Amazon: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Me: your full name and your bosses phone number, please
Amazon: I have mentioned my name in the beginning of this chat. You can call us for further queries.
Thanks for contacting Amazon. We hope to see you again soon.
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