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  1. Ticket #1765834 History
  2. [ Hide ]
  3.  
  4. Denis C., Thu Mar 15 14:02:26 2012
  5. Ticket Status was changed from New to Open
  6.  
  7. This is an entry CREATED BY OUR SYSTEM. It includes all the information given while creating this ticket.
  8.  
  9. Issue properties:
  10. Issue Type: Technical
  11. Affected Product: Hosting ID #607510: Unlimited Pro
  12. Affected Domain: N/A
  13. Issue Category: Terms of Service Violation - Shared Hosting
  14. Problem Code: Terms of Service Violation - Fair Use
  15. Details given:
  16. Hello Nemo Ma,
  17.  
  18. Your account, or a portion or feature of it, has caused an overload on one of our servers. As you are on a shared hosting environment, we must maintain certain levels of performance for all customers on the server.This is monitored by us and we send these notifications out when we notice that a certain account is causing a load on the server degrading performance for everyone else.Your home folder was limited to FTP access only due to excessive CPU usage.
  19.  
  20. Your consumption of CPU resources:
  21.  
  22. cpu-min date
  23. 310,07 14.03.2012
  24. 207,45 13.03.2012
  25. 255,54 12.03.2012
  26. 222,28 11.03.2012
  27. 230,68 10.03.2012
  28. 259,12 09.03.2012
  29. 269,38 08.03.2012
  30. 236,56 07.03.2012
  31. 249,60 06.03.2012
  32. 218,67 05.03.2012
  33. 201,18 04.03.2012
  34. 245,20 03.03.2012
  35. 251,81 02.03.2012
  36. 209,45 01.03.2012
  37. 199,49 29.02.2012
  38. 205,24 28.02.2012
  39. 219,42 27.02.2012
  40. 194,21 26.02.2012
  41. 225,27 25.02.2012
  42. 219,64 24.02.2012
  43.  
  44. Scripts that possibly perform a server overload:
  45.  
  46. 83 /hsphere/local/home/c282547/nmforce.net/lg2/command.php
  47. 73 /hsphere/local/home/c282547/amarilloviridian.com/chat/index.php
  48. 27 /hsphere/local/home/c282547/nmforce.net/lg2/chat.php
  49. 16 /hsphere/local/home/c282547/thmon.amarilloviridian.com/kareha/viewtopic.php
  50. 13 /hsphere/local/home/c282547/dango.amarilloviridian.com/event.php
  51. 7 /hsphere/local/home/c282547/fairy.amarilloviridian.com/smf/index.php
  52. 7 /hsphere/local/home/c282547/dango.amarilloviridian.com/viewthread.php
  53. 5 /hsphere/local/home/c282547/nmforce.net/CardG/index.php
  54. 5 /hsphere/local/home/c282547/carlife.amarilloviridian.com/home.php
  55. 5 /hsphere/local/home/c282547/dango.amarilloviridian.com/index.php
  56. 3 /hsphere/local/home/c282547/carlife.amarilloviridian.com/forum.php
  57. 3 /hsphere/local/home/c282547/amarilloviridian.com/index.php
  58. 3 /hsphere/local/home/c282547/nmforce.net/forum.php
  59. 2 /hsphere/local/home/c282547/thmon.amarilloviridian.com/kareha/index.php
  60. 2 /hsphere/local/home/c282547/dango.amarilloviridian.com/logging.php
  61. 2 /hsphere/local/home/c282547/nmforce.net/index.php
  62. 2 /hsphere/local/home/c282547/carlife.amarilloviridian.com/wap/index.php
  63. 2 /hsphere/local/home/c282547/dango.amarilloviridian.com/scalper.php
  64. 2 /hsphere/local/home/c282547/amarilloviridian.com/wp-content/plugins/wp-spamfree/js/wpsf-js.php
  65. 1 /hsphere/local/home/c282547/taikotime.co.cc/viewthread.php
  66. 1 /hsphere/local/home/c282547/taikotime.co.cc/event.php
  67. 1 /hsphere/local/home/c282547/nmforce.net/lg2/news.php
  68. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/war.php
  69. 1 /hsphere/local/home/c282547/nmforce.net/home.php
  70. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/forumdisplay.php
  71. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/space.php
  72. 1 /hsphere/local/home/c282547/amarilloviridian.com/wp-comments-post.php
  73. 1 /hsphere/local/home/c282547/taikotime.co.cc/chat.php
  74. 1 /hsphere/local/home/c282547/taikotime.co.cc/index.php
  75. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/bank.php
  76.  
  77. Unfortunately, until this issue is resolved your account will have to remain limited. Failure to respond to this message within 72 hours will result in the suspension of your account with us until such a time as this matter is resolved.You may either log into your control panel with us or access this ticket via the 24/7 help desk or either call in or chat with us and provide this ticket number to our Live Chat or phone representatives.
  78.  
  79. Thank You,
  80.  
  81. Denis Cherkasov,
  82.  
  83. System Administrator
  84. Reply Rating: Excellent!
  85.  
  86. Nemo, Ma, Thu Mar 15 14:08:03 2012
  87. Thanks for the Notification.
  88. According to the stats given, it seems two of the projects are causing huge load, (lg2) and (chat), however there is no way to just shut them down like other projects because both projects have a fair amount of users, is there any other way to reduce the server load? I remember there is a limit that can be put on these dictionaries that greatly reduced the load last time you notified them. However I can't quite remember where it is...
  89. Thank you and sorry for the inconvenience my project(s) have caused.
  90.  
  91. Nemo, Ma, Thu Mar 15 14:38:00 2012
  92. According to live chat, I have renamed the two main dictionaries (lg2 and chat) that is seeming to cause problems.
  93.  
  94. Andrey K., Fri Mar 16 13:48:41 2012
  95. Dear Nemo,
  96.  
  97. Thank you for contacting our tech department team.
  98. I'm forwarding this ticket to concerned Department for details investigation of your issue and we will contact you with a resolution shortly. Thank you for your understanding.
  99.  
  100. Please feel free to contact us if you need further assistance. We are available 24/7.
  101.  
  102. Respectfully,
  103. Andrey Kuzemko
  104. Technical Department
  105. Rate This Reply:
  106.  
  107.  
  108. Denis C., Fri Mar 16 14:34:58 2012
  109. Ticket Subject was changed from ToS Fair Use - Web Server Overload to ToS Fair Use - Web Server Overload | Check On Mar 19 2012
  110.  
  111. Matthew S., Fri Mar 16 21:03:14 2012
  112. Ticket Status was changed from Open to On-Hold
  113. Hello Nemo,
  114.  
  115. Your account has been unblocked by our system administrators. It has been set to be monitored for 48 hours. Hopefully all will be corrected and the load reduced.
  116.  
  117. In the event that there is still a load, your site may well be too heavy for a shared hosting environment. If this is the case, we will direct you to a more appropriate hosting solution. If you need any further assistance, just let us know 24/7.
  118.  
  119. Thank you,
  120. Matthew Spann
  121. Customer Relations
  122. Rate This Reply:
  123.  
  124.  
  125. Denis C., Mon Mar 19 02:55:52 2012
  126. Ticket Status was changed from On-Hold to Open
  127. Ticket Subject was changed from ToS Fair Use - Web Server Overload | Check On Mar 19 2012 to ToS Fair Use - Web Server Overload | Check On Mar 21 2012
  128.  
  129. Philip M., Tue Mar 20 00:25:45 2012
  130. Ticket Status was changed from Open to On-Hold
  131. Hello,
  132.  
  133. Your account could still use a little work but is getting better.
  134.  
  135. CPU Usage Min./Date
  136. 98,09 18.03.2012
  137. 111,75 17.03.2012
  138. 54,14 16.03.201
  139.  
  140. If you have not done so, I suggest you place a robots.txt script and a throttle policy. In addition to optimizing scripts and removing any excess plugins.
  141.  
  142. Your CPU usage on a shared account needs to maintain no more than 60 CPU-min a day. When you have made changes to resolve the issue just let us know and we can send it over to our System Administration for review.
  143.  
  144. We appreciate your compliance.
  145.  
  146.  
  147. Thank You,
  148. Philip May
  149. Customer Relations
  150. Rate This Reply:
  151.  
  152.  
  153. Nemo, Ma, Tue Mar 20 06:52:07 2012
  154. Ticket Status was changed from On-Hold to Open
  155. I know about throttle policy, but how do I configure a robot.txt to reduce the CPU load? any instructions on that?
  156.  
  157. Nemo, Ma, Tue Mar 20 08:44:58 2012
  158. I have set up Throttle policy on the projects that cause or might cause a CPU Overload, however I still don't know how to configure robot.txt, please provide some instructions, thank you.
  159.  
  160. Luna F., Wed Mar 21 23:33:43 2012
  161. Ticket Status was changed from Open to On-Hold
  162. Hi Nemo Ma,
  163.  
  164. You can find information about robots.txt files here:
  165. http://www.robotstxt.org/
  166.  
  167. Please let us know when you have applied a robots.txt to your domains.
  168.  
  169. Thank you,
  170. Luna
  171. Customer Relations
  172. Personal Account Agent
  173. Rate This Reply:
  174.  
  175.  
  176. Nemo, Ma, Thu Mar 22 00:38:52 2012
  177. Ticket Status was changed from On-Hold to Open
  178. Thanks for the instruction.
  179. I have uploaded a series of robot.txt that bans all bots expect googlebot from indexing my pages.
  180.  
  181. Luna F., Thu Mar 22 00:47:29 2012
  182. Hi Nemo Ma,
  183.  
  184. Thank you for contacting our support department today.
  185.  
  186. I am forwarding this ticket on to our administrators to ask them to enable access to that resource again. We will be back in touch with you shortly.
  187.  
  188. If you have any other questions please let me know!
  189.  
  190. Thank you,
  191. Luna
  192. Customer Relations
  193. Personal Account Agent
  194. Rate This Reply:
  195.  
  196.  
  197. Andrew F., Thu Mar 22 01:11:08 2012
  198. Ticket Subject was changed from ToS Fair Use - Web Server Overload | Check On Mar 21 2012 to ToS Fair Use - Web Server Overload | Check On Mar 25 2012
  199.  
  200. David F., Thu Mar 22 01:23:09 2012
  201. Ticket Status was changed from Open to On-Hold
  202. Hi Nemo Ma,
  203.  
  204.  
  205.  
  206. I am happy to inform you that your account has been unblocked at this time. Thank you for your cooperation, understanding and patience with this issue. Our administrators will monitor your account for the next 48 hours to ensure that your account is completely back to normal. If you have any other questions or concerns, please don't hesitate to contact us 24/7.
  207.  
  208.  
  209. Thank you,
  210. David Fannin
  211. Customer Relations
  212.  
  213.  
  214. Rate This Reply:
  215.  
  216.  
  217. Andrew F., Sun Mar 25 08:49:02 2012
  218. Ticket Status was changed from On-Hold to Open
  219. Ticket Subject was changed from ToS Fair Use - Web Server Overload | Check On Mar 25 2012 to ToS Fair Use - Web Server Overload | Check On Mar 28 2012
  220.  
  221. David F., Sun Mar 25 21:42:44 2012
  222. Ticket Status was changed from Open to On-Hold
  223. Hello Nemo,
  224.  
  225.  
  226.  
  227. According to our latest stats, your account is still showing high cpu usage numbers.
  228.  
  229.  
  230. cpu-min date
  231.  
  232. 77,54 24.03.2012
  233. 93,89 23.03.2012
  234. 79,15 22.03.2012
  235. 84,17 21.03.2012
  236. 26,23 20.03.2012
  237. 94,44 19.03.2012
  238. 98,09 18.03.2012
  239. 111,75 17.03.2012
  240. 54,14 16.03.2012
  241.  
  242. 16 /hsphere/local/home/c282547/thmon.amarilloviridian.com/kareha/viewtopic.php
  243. 4 /hsphere/local/home/c282547/nmforce.net/home.php
  244. 3 /hsphere/local/home/c282547/carlife.amarilloviridian.com/forum.php
  245. 3 /hsphere/local/home/c282547/nmforce.net/CardG/index.php
  246. 3 /hsphere/local/home/c282547/dango.amarilloviridian.com/event.php
  247. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/viewthread.php
  248. 1 /hsphere/local/home/c282547/amarilloviridian.com/index.php
  249. 1 /hsphere/shared/skel/branding/errordocs/error.php - !!! wrong names, paths, variables and so on...
  250. 1 /hsphere/local/home/c282547/taikotime.co.cc/chat.php
  251. 1 /hsphere/local/home/c282547/carlife.amarilloviridian.com/home.php
  252. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/register.php
  253. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/index.php
  254. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/forumdisplay.php
  255.  
  256.  
  257. Please continue to make changes to your account to avoid your account being blocked again due to high cpu usage numbers. Thank you for your cooperation with this issue. If you have any questions or concerns, please don't hesitate to contact us 24/7.
  258.  
  259. Thank you,
  260. David Fannin
  261. Customer Relations
  262. Rate This Reply:
  263.  
  264.  
  265. Nemo, Ma, Sun Mar 25 21:49:12 2012
  266. Ticket Status was changed from On-Hold to Open
  267. Thanks for the notification.
  268. These days I'm cleaning a huge amount of spambot accounts off my forums (deleted about 20k of them, together with any ads they made), that could be the reason for the higher CPU load. Also, the scripts listed...don't quite add up to the total...so I'm a little puzzled on how my account still has a high load (since I deleted lg2 and moved the chat off somewhere else) Next I'll try update the forums used by THMON forum since it's textfile based.
  269.  
  270. Brandon M., Thu Mar 29 06:28:35 2012
  271. Ticket Status was changed from Open to On-Hold
  272. Ticket Subject was changed from ToS Fair Use - Web Server Overload | Check On Mar 28 2012 to ToS Fair Use - Web Server Overload | Check On Mar 31 2012
  273. Hello Nemo.
  274.  
  275. Thank you for the feedback on the steps that you are currently taking. As of March 26, 2012, these are the newest stats and unfortunately they show that there is still a fair amount of usage that is above the acceptable level for shared hosting which is 50 CPU minutes per day. Please take a look at the scripts listed below and if you have already made changes to these, please update this ticket and we can then generate new logs for you to see if the usage has decreased further. As an additional note, I would suggest setting a robots.txt file in each of your domains as some of this issue is also being caused by the sheer amount of bot crawlers that are scanning your sites. Kindly get back to us within the next 24 hours and let us know what changes you have made and thank you again for your continued diligence in working with us to ensure fair resource allotment to all customers.
  276.  
  277. Brandon Morrison
  278. Customer Relations
  279.  
  280. cpu-min date
  281. 77,54 24.03.2012
  282. 93,89 23.03.2012
  283. 79,15 22.03.2012
  284. 84,17 21.03.2012
  285.  
  286.  
  287. Scripts that possibly perform server overload:
  288. 6 /hsphere/local/home/c282547/dango.amarilloviridian.com/event.php
  289. 4 /hsphere/local/home/c282547/thmon.amarilloviridian.com/kareha/viewtopic.php
  290. 2 /hsphere/local/home/c282547/taikotime.co.cc/event.php
  291. 2 /hsphere/local/home/c282547/carlife.amarilloviridian.com/home.php
  292. 2 /hsphere/local/home/c282547/carlife.amarilloviridian.com/forum.php
  293. 2 /hsphere/local/home/c282547/amarilloviridian.com/wp-comments-post.php
  294. 2 /hsphere/local/home/c282547/amarilloviridian.com/index.php
  295. 1 /hsphere/local/home/c282547/thmon.amarilloviridian.com/kareha/index.php
  296. 1 /hsphere/local/home/c282547/nmforce.net/home.php
  297. 1 /hsphere/local/home/c282547/nmforce.net/CardG/index.php
  298. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/viewthread.php
  299. 1 /hsphere/local/home/c282547/dango.amarilloviridian.com/medal.php
  300.  
  301. Amount of executed PHP scripts for yesterday: 62043
  302.  
  303. Domain name | Total num of request | Total num of request from bots |
  304. 76573.info 6 5
  305. amarilloviridian.com 3592 293
  306. carlife.amarilloviridian.com 5186 6379
  307. dango.amarilloviridian.com 5302 25079
  308. diycards.nmforce.net 1 0
  309. fairy.amarilloviridian.com 1519 125
  310. flankoi.co.cc 195 9
  311. mirage.nmforce.net 127 7
  312. monolith.amarilloviridian.com 6710 4017
  313. nmforce.net 3638 12134
  314. odyssey.nmforce.net 317 2
  315. orizone.nmforce.net 3 4
  316. passion.amarilloviridian.com 6 36
  317. peace.amarilloviridian.com 13 0
  318. potential.amarilloviridian.com 20 25
  319. sanger0201.amarilloviridian.com 3 3
  320. taikotime.co.cc 2881 8974
  321. thmon.amarilloviridian.com 11771 387
  322.  
  323. Total - 98769
  324. TotalBots - 57479
  325. Rate This Reply:
  326.  
  327.  
  328. Nemo, Ma, Thu Mar 29 06:46:33 2012
  329. Ticket Status was changed from On-Hold to Open
  330. Hi
  331. I've removed the subdomain dango.amarilloviridian.com from the server.
  332. Also, I'm still troubled with something that's shown in the records:
  333. Firstly the CPU usage still didn't match what is actually recorded, plus I have disabled commenting on all of my blogs(amarilloviridian.com, it comes with a chatroom and it's primary used for a group of people, as of now the chatroom is offline), so logically even though there are spambots everywhere they cannot post a thing, but in the records it still generated CPU usage, which is very puzzling, the same thing is happening with nmforce,net, which is a forum that's have very strict ways against spambots (I myself deleted about 1k of them last week after the block). also the appearance of the subdomain "monolith.amarilloviridian.com 6710 4017" troubles me since it's used for one of my school projects two years ago, and was deleted at least 1 year ago, yet still shows on the log. Is that log for all-times or just one giving period?
  334. Lastly, I have already deployed robot.txt on all non-forum projects since the forums has their own robot.txt.
  335.  
  336. Sergey P., Thu Mar 29 06:51:55 2012
  337. Ticket Status was changed from Open to On-Hold
  338.  
  339. Alex O., Sat Mar 31 01:07:16 2012
  340. Ticket Status was changed from On-Hold to Open
  341. Ticket Subject was changed from ToS Fair Use - Web Server Overload | Check On Mar 31 2012 to ToS Fair Use - Web Server Overload
  342.  
  343. Brandon M., Mon Apr 2 11:56:09 2012
  344. Ticket Status was changed from Open to On-Hold
  345. Hello Nemo.
  346.  
  347. Our SA team has generated new logs and while you have drastically decreased the amount of usage on the CPU server, your current usage is still higher than is required to consider the matter closed. Currently, acceptable CPU usage is 50 minutes or less per day; however, at the present moment, your account is using the following amounts:
  348.  
  349. cpu-min date
  350. 82,52 30.03.2012
  351. 80,90 29.03.2012
  352. 86,55 28.03.2012
  353. 83,80 27.03.2012
  354.  
  355. Currently, the account is not blocked, but we do need for you to reduce this usage further on your own or the account may be blocked again in the future. Please make further edits to your coding and update this ticket within the next 48 hours or the account will unfortunately have to be suspended once more.
  356.  
  357. As far as the reason for the overloading, it appears that the main files are all .PHP files; this could mean that the content management system you are using is out of date or any of the plug-ins being used are out of date or are to resource intensive for shared hosting. I would suggest looking at the plug-ins that you are using and if any of them can be removed, I would start from there.
  358.  
  359. Please take further steps and then update this ticket within the next 48 hours or our SA team will have to block access to the sites once more.
  360.  
  361.  
  362.  
  363. Brandon Morrison
  364. Customer Relations
  365. Rate This Reply:
  366.  
  367.  
  368. Nemo, Ma, Mon Apr 2 12:22:20 2012
  369. Ticket Status was changed from On-Hold to Open
  370. I have removed pretty much everything on my site - Now it's running at bare minimum.
  371.  
  372. *removed Projects*
  373. Entire NMForce Forum
  374. subdomain "potential" and "peace" with all contents.
  375.  
  376. Honestly I can't figure out the exact reason of the CPU load seeing that I run much more stuff years ago and there are no problems.
  377.  
  378. *Remaining Stuff*
  379. 2 blogs, 3 Forums, nothing else.
  380.  
  381. Lucy G., Mon Apr 2 12:25:09 2012
  382. Dear Nemo.
  383.  
  384. I have forwarded your request to the concerned department. We will get back to you shortly with the update via this ticket. If you need further assistance please don't hesitate to contact us again.
  385. Feel free to contact us at anytime if you have any further questions, we are available 24/7.
  386.  
  387. Sincerely yours, Lucy Grebenyuk
  388. Technical Support Dpt.
  389. Rate This Reply:
  390.  
  391.  
  392. Nemo, Ma, Mon Apr 2 12:44:38 2012
  393. May I add a request?
  394. Can I access or request access to a complete version of what scripts consume how much CPU?
  395. Since as of now the information I have don't add up to the total CPU usage that's posted in the tickets.
  396.  
  397. Andrew F., Mon Apr 2 13:00:16 2012
  398. Ticket Subject was changed from ToS Fair Use - Web Server Overload to ToS Fair Use - Web Server Overload | Check on Apr 5
  399.  
  400. Brandon M., Tue Apr 3 06:11:10 2012
  401. Ticket Status was changed from Open to On-Hold
  402. Hello Nemo.
  403.  
  404. Below are the newest statistics.
  405.  
  406. It's a good chance that you can resolve the problem by fixing SEO politics (to reduce number of hits from bots/spiders )
  407.  
  408.  
  409. cpu-min date
  410. 45,66 02.04.3012 >>
  411. 71,88 01.04.2012
  412. 77,30 31.03.2012
  413. 82,52 30.03.2012
  414. 80,90 29.03.2012
  415. 86,55 28.03.2012
  416. 83,80 27.03.2012
  417. 100,80 26.03.2012
  418. 84,81 25.03.2012
  419.  
  420. Scripts that possibly perform server overload:
  421. 3 /hsphere/local/home/c282547/carlife.amarilloviridian.com/forum.php
  422. 2 /hsphere/local/home/c282547/thmon.amarilloviridian.com/kareha/viewtopic.php
  423. 1 /hsphere/local/home/c282547/taikotime.co.cc/index.php
  424. 1 /hsphere/local/home/c282547/nmforce.net/uc_server/index.php
  425. 1 /hsphere/local/home/c282547/nmforce.net/home.php
  426. 1 /hsphere/local/home/c282547/carlife.amarilloviridian.com/home.php
  427. 1 /hsphere/local/home/c282547/amarilloviridian.com/wp-login.php
  428. 1 /hsphere/local/home/c282547/amarilloviridian.com/index.php
  429.  
  430. Amount of executed PHP scripts for yesterday: 39161
  431.  
  432. Domain name | Total num of request | Total num of request from bots |
  433. 76573.info 6 7
  434. amarilloviridian.com 4641 6562
  435. carlife.amarilloviridian.com 5376 7178
  436. dango.amarilloviridian.com 5249 19136
  437. diycards.nmforce.net 2 0
  438. fairy.amarilloviridian.com 1519 125
  439. flankoi.co.cc 210 34
  440. mirage.nmforce.net 74 15
  441. monolith.amarilloviridian.com 6710 4017
  442. nmforce.net 1617 9790
  443. odyssey.nmforce.net 4 1
  444. orizone.nmforce.net 3 0
  445. passion.amarilloviridian.com 6 36
  446. peace.amarilloviridian.com 13 0
  447. potential.amarilloviridian.com 46 18
  448. sanger0201.amarilloviridian.com 1 1
  449. taikotime.co.cc 4736 6810
  450. thmon.amarilloviridian.com 14921 325
  451.  
  452. Please update this ticket within the next 48 hours letting us know what progress you have made towards reducing the load.
  453.  
  454. Brandon Morrison
  455. Customer Relations
  456. Rate This Reply:
  457.  
  458.  
  459. Nemo, Ma, Tue Apr 3 07:36:30 2012
  460. Ticket Status was changed from On-Hold to Open
  461. As I removed an entire forum and some testing projects yesterday, then yesterday's stats turns out to be lower than 50. As of now I'll wait for next batch of stats and if they are still high I may thinking of replace a file-based forum to a MySQL based one.
  462.  
  463. Christopher B., Tue Apr 3 12:38:13 2012
  464. Ticket Status was changed from Open to On-Hold
  465. Dear Nemo Ma,
  466.  
  467. I will send this ticket back to my administrators so we can get those stats for you here in a couple days. Once we have this information we will let you know.
  468.  
  469. Thanks,
  470. Christopher Bates
  471. Customer Service
  472. Rate This Reply:
  473.  
  474.  
  475. Alex O., Thu Apr 5 01:28:17 2012
  476. Ticket Status was changed from On-Hold to Open
  477. Ticket Subject was changed from ToS Fair Use - Web Server Overload | Check on Apr 5 to ToS Fair Use - Web Server Overload
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