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DUST 514 - COMMERCIAL RELEASE

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Mar 27th, 2013
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  1. Filed at 04.02.2013 11:51 by Noc Tempre
  2.  
  3. I bought a $20 AUR pack and a Merc Pack early in the beta, when the description included the phrase "returned at resets AND commercial release". I cannot find any official statement about commercial release, and changing the description for new purchases does not change the terms I bought them under. I would like some clarity on this issue since I have never received a direct answer.
  4. ---------------------------------------------------------------------------------------------------------------
  5. Posted at 04.02.2013 13:28 by GM *****1
  6. Hello,
  7.  
  8. Thank you for contacting us for support.
  9.  
  10. Can you please clarify the nature of your issue is it is not very clear from your e-mail?
  11.  
  12. We thank you for your patience in this matter.
  13.  
  14. Regards,
  15. GM *****1
  16. CCP Customer Support | EVE Online | DUST 514
  17. ---------------------------------------------------------------------------------------------------------------
  18. Posted at 05.02.2013 05:30 by Noc Tempre
  19. Are we in commercial release? I spent AUR under the assumption that it was to be returned upon commercial release per the store description.
  20. ---------------------------------------------------------------------------------------------------------------
  21. Posted at 12.02.2013 12:02 by GM *****2
  22. Hello,
  23.  
  24. Our final scheduled character reset occurred on the 10th of January in advance of our open beta launch on the 22nd, as such there are no scheduled AUR resets in future, as DUST is now running on our live production server Tranquility and has fully merged with EVE Online.
  25.  
  26. Should you have an issue with any payments linked to your PSN account then we must advise you to contact SONY as CCP do not have access to the PS Store.
  27.  
  28. Regards,
  29. Lead GM *****2
  30. CCP Customer Relations | EVE Online | DUST 514
  31. ---------------------------------------------------------------------------------------------------------------
  32. Posted at 12.02.2013 18:14 by Noc Tempre
  33. I understand the final reset already transpired. However at the time of purchase the terms clearly stated I additionally would be reimbursed at commercial release. I must say I am dismayed how difficult it is to get a yes or no answer. I am not adverse to financially supporting this game for the value it has already provided me, but I prefer to do so on honest terms.
  34.  
  35. To resolve this issue I must insist the discrepancy between my terms or purchase and the answer you are giving me are reconciled.
  36. ---------------------------------------------------------------------------------------------------------------
  37. Posted at 15.02.2013 18:11 by GM *****2
  38. Hello,
  39.  
  40. To clarify when DUST 514 joined EVE on TQ on January 10th and subsequently opened to the public on Jan 22nd this became our commercial launch. With this in mind we are now unable to grant AUR or character resets moving forward.
  41.  
  42. Regards,
  43. Lead GM *****2
  44. CCP Customer Relations | EVE Online | DUST 514
  45. ---------------------------------------------------------------------------------------------------------------
  46. Posted at 16.02.2013 16:12 by Noc Tempre
  47. Is this an official statement I can reproduce, or can you link to a press release that contains the details?
  48. ---------------------------------------------------------------------------------------------------------------
  49. Posted at 26.02.2013 18:01 by GM *****2
  50. Hello,
  51.  
  52. Please accept my apologies for the delay in getting back to you. We are currently in the process of reviewing this matter further and it may take some time before we have a resolution. In the meantime your case will remain open until this matter has been fully resolved.
  53.  
  54. Regards,
  55. Lead GM *****2
  56. CCP Customer Relations | EVE Online | DUST 514
  57. ---------------------------------------------------------------------------------------------------------------
  58. Posted at 12.03.2013 14:29 by Noc Tempre
  59. Thank you for taking the time to look into this issue. Has there been any update in the past two weeks?
  60. ---------------------------------------------------------------------------------------------------------------
  61. Posted at 26.03.2013 13:04 by Noc Tempre
  62. Four weeks without any indication you are even still looking into the problem is terrible customer service.
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