You are now ready to chat with Faizi.
Faizi:
Thanks for contacting EA Help! My name is Faizi how may I help you?
you:
hi
Faizi:
Hi, Mate.
Faizi:
How are you today?
you:
i was wondering if you could put mass effect on my account that i bought on amazon
you:
it was mass effect 1
Faizi:
Yes, sure I would be glad to do so.
you:
the code was xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Faizi:
Thanks, first we need to check the game code and then we would proceed.
Faizi:
Can I place your chat on hold to check the code in our database?
you:
yes
Faizi:
Thanks.
Faizi:
Thank you for being on hold, I have checked the code and there is no issue with it.
Faizi:
Please provide me the email which is linked to your account in which you want to add this game so I can do it for you.
you:
xxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx
you:
thank you
Faizi:
You're welcome. and thanks for the email.
Faizi:
May I know your first and last name before we proceed so I can update it in our database?
you:
xxxxxxxxxxx
Faizi:
Thanks, You got a nice name xxxxxxxxxx.
you:
thanks
Faizi:
Can I place your chat on hold to add the game to your account?
you:
yup
Faizi:
Thank you.
Faizi:
Thanks for staying on hold.
Faizi:
xxxxxxxx, Do you have the classic scree name?
Faizi:
Screen*
you:
oh? origin name?
Faizi:
Not origin name, actually, Mass Effect 1 is an old game which was launched before the Origin, and that time customer had other EA screen names.
you:
oh
you:
i dont remember. i dont think so
Faizi:
So, to add the game to the account, you need to have a screen name.
Faizi:
No issue, you can create it right now, by registering yourself on Pogo.com
you:
ok
Faizi:
Please create the account there right now with the same email which you have linked with the origin account, and then create the screen name, after it we would be able to add the game.
you:
ok hang on
Faizi:
Sure, take your time.
you:
ok i made one
you:
do you need the screen name?
you:
its xxxxxxxxxxxxxxxxxxxxx
Faizi:
Okay great.
Faizi:
Now please go to http://profile.ea.com
Faizi:
Then login there by your EA account.
you:
ok
Faizi:
Once, you logged in there, then let me know.
you:
done
Faizi:
Okay now scroll down the page, there you would see the option to "add persona"
Faizi:
Just click on it.
you:
k
you:
and add the ea classic name?
you:
that i just amde
you:
made*
Faizi:
You sound a smart guy.
Faizi:
Yes, just click on the ea classic name.
Faizi:
Then you need to login there with your pogo account.
you:
ok done.
Faizi:
Okay, now it's my turn to check it in our database.
you:
ok
Faizi:
Do you mind holding for a while so I can check if the screen name is added to your account?
you:
go right ahead
Faizi:
Thanks.
Faizi:
Thank you for being on hold.
Faizi:
xxxxxxxxxxxxxxxx, now please check your Origin account and let me know if the game is there.
you:
yes it is
you:
thank you so much