me
Client

01/14/2012 11:36


sup with my vps?
 tried to ssh to it twice and it hung on me both times.
 then i logged into the control panel and it claims it's offline
 so i tried booting...
 after about 5 minutes it claims it's up now but with 2 minutes uptime...

please inform





Luc Ayotte
Staff

01/14/2012 11:58


Hello,

We had a problem with the node Xen update. Your VPS should be up and running fine now. We also sent out a global email to all clients about this issue.

---------
 Luc Ayotte
 BuffaloVPS Support Tech
 [email protected]







me
Client

01/14/2012 12:01


update?
 i never got any e-mails about potential updates to the node my vps is located on...
 care to inform?





me
Client

01/14/2012 12:05


and i never received your global notification either...





me
Client

01/14/2012 12:28


checked my inbox, checked my junk mail, checked my spam filters,
 still haven't gotten your "global notification"





me
Client

01/14/2012 12:33


the vps is most definitely not "up and running normally"





me
Client

01/14/2012 13:24


your silence speaks volumes.





Luc Ayotte
Staff

01/14/2012 13:56


Hello,

We are working on this now.

---------
 Luc Ayotte
 BuffaloVPS Support Tech
 [email protected]





Luc Ayotte
Staff

01/14/2012 14:43


Hello,

Your VPS is online. Please confirm.

---------
 Luc Ayotte
 BuffaloVPS Support Tech
 [email protected]




me
Client

01/14/2012 14:50


it hangs during the login process.



m a
Client

01/14/2012 17:14


i'll assume you're still working on this?





Adam Johnston
Staff

01/14/2012 19:03


Hello,

Yes we are. Seems to be a kernal issue that everyone is experiencing.

Thanks for your patience.

Regards,

---------------
 Adam Johnston
 CEO / Director of Operations
 [email protected]

me
Client

01/14/2012 22:30


mine is back up now... just thought i would let you know...




me
Client

01/15/2012 14:00


so what's going on ?

any ETR?
 i noticed i can't even get to my container using the powerconsole
(serial connection)

[*SNIP*@*SNIP* ~]$ ssh -l *SNIP* *SNIP* -p 4022
 *SNIP*@*SNIP*'s password:
 Last login: Sun Jan 15 14:43:39 2012 from 216.17.105.123
 Starting PowerConsole v1.1 (c)2010 soluslabs ltd.
please wait...
successfully logged in.
Error: Domain 'vm365' does not exist.
Connection to 206.217.133.74 closed.





Adam Johnston
Staff

01/15/2012 14:34


Hello,

We have figured out the issue as to why servers are down on Chicago 13. The only way to fix this issue is to migrate everyone off to a new server, reload the old server, and then migrate you back. The new kernal update that was installed is causing issues with the raid rebuilding.

For the downtime, and inconvenience we are giving everyone on this node a one month credit. You are on this node, so if you go into your billing panel you will see that the one month credit has already been applied to your next billing date.

Once again we are sorry for the inconvenience.

Regards,


---------------
 Adam Johnston
 CEO / Director of Operations
 [email protected]


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me
Client

01/16/2012 08:40


so is it gonna be much longer?
 if i gave you a place to dump my data could you do that?





me
Client

01/16/2012 12:50


oh hi it's just me again here...

been a couple days since i've seen anything from the vps i have
currently hosted in your data center..
i was wondering if you could provide a update or perhaps dump the
content from that vps to a source i provide?

any information is good information... even if it's bad news...