sims 4 crash error

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	TS4.exe
  Application Version:	1.7.65.1020
  Application Timestamp:	555636ec
  Fault Module Name:	KERNELBASE.dll
  Fault Module Version:	6.3.9600.17415
  Fault Module Timestamp:	54504ade
  Exception Code:	c0000005
  Exception Offset:	00014abc
  OS Version:	6.3.9600.2.0.0.256.48
  Locale ID:	1033
  Additional Information 1:	0959
  Additional Information 2:	09593f9da90b75ffdc16dbd9b5ea953f
  Additional Information 3:	b4d0
  Additional Information 4:	b4d0bb1eb12f1ea2bddc2da927fe86ae