Your question
Hello, My name is [Wuzzie]. Sorry for selecting the incorrect phone in the dropdown-list, but i couldn´t find my i9505 there.I would like to first of all prepare you for a long text that will follow. I have also attached a copy of my receipt to prove my purchase. The receipt for my spare battery is gone, im afraid. But if you wish to doubleccheck, i have the S/N on the battery available. It is: [Notsurewhyiblankthisbuthey] And the manufactory date is 2013.06.10. Or if it is a date for some other purpose i cannot say.

. This text is merely a verbatim of the one i already have posted on your facebook wall for Samsung Philippines.

Any way, happy reading:

Dear Samsung Philippines.
I bought my Samsung Galaxy S 4 (i9505) in the store you have located in [blank] a while back. Superhappy. Was told (and only that, nothing else regarding charging) that i had to have it plugged in for "several hours" so it would be fully charged before first use.

And never let the battery drain completely. Basic simple quite sane recommendations.
Less than 2 weeks later my phone starts to behave really odd. Closed down apps by random, started to become incredibly warm to the touch. And i saw a big bulge on the back cover.
I went back to the same store were i had bought the phone. I was told "it was a known issue" and my only option was to pay for a new replacement battery. Even if the phone was less than 2 weeks old. Even if i had brought my receipt, i would have been required to pay for it.

Because "you have overcharged the battery, and that is why it looks like that. Never leave the phone plugged in for more than three hours at a time. After that it will risk to become damaged."
So not only do i have to pay for something that clearly should go under warranty (yes, batteries has their own clause regarding warranty, but it would atleast be longer than 2 weeks, right?)

I´m also being told that i am the cause of this, and not that it may have been a mechanical fault.
My Samsung Galaxy 1 (i9000) could sit in the charger for an entire night without issues. Because it switched off the charger when it was full. Are you telling me that the 4th generation for some reason should have downgraded its charging mechanism and now would require some sort of Great Overseer of the ocean of charging Galaxy S4´s when it was plugged into a socket?

I find that fairly hard to take in. Aswell as having your sales-reps that know about the issue, but cannot do much about it, just stand there. I guess you want your sales-figures up so yeah. I understand you completely.
I am in no intention going to describe the sales-reps i met during these occasions, Because they are there to sell. They don´t get money by sitting next to me listening on how moan and complain.
They need to know that they can stand with their back straight and say

"-Sir, apologies for the unfortunate situation that has arisen. Please accept my humble wish and grant me this frivolous act in which my swift and solemn overture supply you with a replacement-battery as a service to you, our trusted customer"
(ok maybe not all to full-on, but you get the idea.)

And yeah? The battery thing? I hear you hand out free replacement-batteries now.

Well since i was told by the sales-rep that my old battery was "useless, and most likely not healthy to have laying around the house" i accepted his offer of disposing it. I only have the replacement. (which i have had plugged in for 4.5 hours one time,hahaaaa.. i´m a rebel!).

I really don´t require anything. More than that you maybe once in a while would take the time and listen to your customers, It is us that feed you after all.
One last thing.

I guess you know about and read the article posted on trustedreviews.com regarding the S 4´s battery problem?
If not, then you might want to do that now.
Thank you. That was all.

/Wuzzie

http://bit.ly/19DITqX

.
And as i said earlier. This has already been posted on Samsung Philippines facebook-wall and yes, i will have time to call the helpdesk aswell until i get a reply.

Oh by the way.
There´s a handprinted text on my receipt that states
1 year warranty c/o Samsung. Parts & Service. Thank you. Because i think it might need a service.


Counselor answer
[Wuzzie]

Thank you for contacting Samsung Philippines; we appreciate the opportunity to assist you.

We have received your concern regarding the issues you had with your device and its battery. We understand how much trouble this may have caused you. We are more than happy to provide you some information to assist you with your concern.

You may check the warranty we have for Samsung mobile phones you have bought here in the Philippines through the page we have supplied:

http://www.samsung.com/ph/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

Battery is one of the most important part of your device. We would like to give you suggestions in taking care of your device's battery:

1. Going from all the way full or all the way empty would not help you have a better battery; in fact, it will do a little damage to your battery and can be worst if you do a full drain on a regular basis. It will not make your battery explode but will definitely shorten its lifespan.
2. Your battery will behave the best if you take it off the charge before it hits 100 percent. Leaving it plugged when it is already full causes a little degradation.
3. Your battery degrades much faster when it is hot regardless of whether it is being used or just sitting around doing nothing.
4. If you are going to leave your battery or device for a long time, try to leave at least 40 percent of power on it.

We have noted your thoughts and sentiments regarding the product you got from us and the experiences you have had with it. Your insights are very important for us to provide you better products and services in the future.

We highly suggest that you bring the device to the nearest service center in you area to have it checked. We would like to make sure that when you had the initial problem with the original battery that came along with the package, the device was not affected. Please let our technicians do a check up on your unit to ensure your safety and your unit's. You may locate the nearest service center in your area by taking advantage of our service locator:

http://www.samsung.com/ph/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

We thank you for taking the time relaying your experiences and thoughts to us, Mr. Wikstrom. If you have prompt questions that need real-time answers or if you want to receive the latest marketing updates from our company, please feel free to contact our toll-free number. The reference number for this transaction is 2114208241.

Please feel free to visit our support website often at http://www.samsung.com/ph/support for frequently asked questions, service location and repair self tracking.

If a question arises, do not hesitate to call us on 1-800-10-7267864 (1800-10-SAMSUNG) or you may write us again. We will be glad to be at your service.


Sincerely,
Samsung Electronics Philippines Corp.
Online Support



You ask me to check the warranty. I have. And if i bring in my phone to your store, say hi to the female sales-rep that sold me the phone, and then was talking to another rep  telling me i  have to buy... a new battery. Where in this situation would YOU as company begin to take action? I asked if this was ciovered by warranty. I was given a straight no. It was MY fault.

---By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.---

I offered my battery in replacement, I was offering my warranty. I was declined.

The box is a regular cardboard box like any other. The handling has been the same . As i said. I am i

I was told i was the one doing something wrong and not the technology.
You make it sound like i have had the phone hooked up to a nuclear facility as a night light during a bbq.

I haven´t.
I will gladly accept a new battery. I had good feelings that this would be solved easily. I need my phone in my daily life.

The part that is most ironic in this part is that i am bein asked to call you, for guidance in finding a servicepartner.

Only to be told i will have to pay for the entire service aswell, because of some loophole in the warranty that no man nor woman on this planet would ever have a clue what it meant.. in real words before or since?


I do not feel that case has reached it end just yet.

But thank you for taking your time and effort putting your words into print.

Bye for now,

[me]