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- This archive file of MGT 420 Final Exam shows the solutions to the following problems: 1) __________ refers to the propensity for a product to perform consistently over its useful life.
- 2) Like engineers, operations managers are very concerned about product and process design. However, rather than focusing on only the technical aspects of those activities, operations concentrates on the __________ of these activities.
- 3) __________ refers to the efficiency with which a product achieves its intended purpose.
- 4) Which type of power is derived from the possession of special knowledge (or the assumption that a person has special knowledge)?
- 5) __________ is the process by which a leader influences a group to move toward the attainment of superordinate goals.
- 6) __________ goals are those goals that pertain to achieving a higher end that benefits not just the individual, but the group.
- 7) __________ is concerned with monitoring process capability and process stability.
- 8) Business cases, process mapping, voice of the customer, change management, and problem/objective statements are used in the ______ Six Sigma process.
- 9) A firm
- Business - Management
- 1) __________ refers to the propensity for a product to perform consistently over its useful life.
- A. Conformance
- B. Serviceability
- C. Reliability
- D. Durability
- E. Perceived quality
- 2) Like engineers, operations managers are very concerned about product and process design. However, rather than focusing on only the technical aspects of those activities, operations concentrates on the __________ of these activities.
- A. Economics
- B. Marketing
- C. Staffing
- D. Financing
- E. Management
- 3) __________ refers to the efficiency with which a product achieves its intended purpose.
- A. Performance
- B. Serviceability
- C. Conformance
- D. Features
- E. Reliability
- 4) Which type of power is derived from the possession of special knowledge (or the assumption that a person has special knowledge)?
- A. Power of expertise
- B. Legitimate power
- C. Referent power
- D. Reward power
- E. Coercive power
- 5) __________ is the process by which a leader influences a group to move toward the attainment of superordinate goals.
- A. Leadership
- B. Controlling
- C. Organizing
- D. Empowerment
- E. Planning
- 6) __________ goals are those goals that pertain to achieving a higher end that benefits not just the individual, but the group.
- A. Substantive
- B. Hierarchical
- C. Superordinate
- D. Deterministic
- E. Empowerment-related
- 7) __________ is concerned with monitoring process capability and process stability.
- A. Reengineering
- B. Life testing
- C. Concurrent engineering
- D. Statistical process control
- E. Redundancy testing
- 8) Business cases, process mapping, voice of the customer, change management, and problem/objective statements are used in the ______ Six Sigma process.
- A. defining
- B. controlling
- C. improving
- D. measuring
- E. analyzing
- 9) A firm’s understanding of the customers, their needs, and their wants is referred to as:
- A. customer culture
- B. closeness to customers
- C. cultural richness
- D. customer conformance
- E. internal customer perspective
- 10) The three aspe
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