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May 2nd, 2010
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  1. Chat InformationThank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 1 second(s) or longer as there are 1 customer(s) in line ahead of you.
  2.  
  3. Chat InformationYou are now chatting with Roopashree .
  4.  
  5. William: hello.
  6.  
  7. Roopashree : Hello! Welcome to Adobe Customer Service.
  8.  
  9. Roopashree : Please allow me a moment to review your request.
  10.  
  11. William: :)
  12.  
  13. William: okay.
  14.  
  15. Roopashree : I understand that you are unable to install your product. Am I correct?
  16.  
  17. William: well
  18.  
  19. William: the installation completed.
  20.  
  21. William: just that when I ran the program, it will come out with Error 16
  22.  
  23. William: saying that I need to uninstall and reinstall, which I did. :)
  24.  
  25. Roopashree : I'll be glad to check and help you with that.
  26.  
  27. Roopashree : May I have your full name and email address please?
  28.  
  29. William: and after I closed the error message, it comes out with "Additional Unlicensed Language Packs Found in the application folder. Please restart the application"
  30.  
  31. William: um my full name is William Tjan, email william_995@hotmail.com. Im just attempting to install the CS5 trial :)
  32.  
  33. Roopashree : Thanks.
  34.  
  35. Roopashree : Could you provide me with the serial number please?
  36.  
  37. William: huh? its a trial version.
  38.  
  39. Roopashree : Okay.
  40.  
  41. Roopashree : Can I know which product you are trying to install?
  42.  
  43. William: photoshop cs5...
  44.  
  45. Roopashree : Okay.
  46.  
  47. Roopashree : Please stay online while I will check on that.
  48.  
  49. Roopashree : Thank for staying online.
  50.  
  51. Roopashree : I will provide you with the link to please follow the instruction to install Photoshop.
  52.  
  53. Roopashree : Please click on this link to view the instruction to follow while downloading.
  54.  
  55. Roopashree : Is there anything else I can help you with?
  56.  
  57. William: ...
  58.  
  59. William: you totally don't get what I meant.
  60.  
  61. William: I said, William: the installation completed. William: just that when I ran the program, it will come out with Error 16
  62.  
  63. Roopashree : Please stay online.
  64.  
  65. William: William: and after I closed the error message, it comes out with "Additional Unlicensed Language Packs Found in the application folder. Please restart the application"
  66.  
  67. Roopashree : Okay.
  68.  
  69. Roopashree : Please try following the link which help you in downloading the product.
  70.  
  71. William: I
  72.  
  73. William: downloaded the product FROM Adobe's website.
  74.  
  75. William: it's not the download that I'm having issues with
  76.  
  77. William: im having issues with RUNNING the program.
  78.  
  79. Roopashree : I'll be right with you.
  80.  
  81. Roopashree : Please check the system configuration or else please contact our tech support as they will help you in running the program.
  82.  
  83. William: uhh
  84.  
  85. William: Nevermind.
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