I'm loving it
Write and maintain thousands of pages of help documentation
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Work with the product team to develop a new feature based on feedback from customers
Find and recruit teammates for the support team
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

I'm only liking it
Recieve 20+ inbound phone calls per day and help them solve their issues
Help resolve billing issues for customers over the phone
Work with 3rd party partners to track down a tricky situation for a joint customer
Analyze thousands of support tickets to spot trends the product team can use
Ghostwrite documentation for partners to publish on their own sites