var self = this;
            self.redirect = function(isGuest){
                isGuest = (typeof isGuest !== 'undefined' ? isGuest : false);
                var url = '';
                if (isGuest) {
                    url = self.get('controllers.application.configs.site_url')+'/chat?chatRemoteID=0&remoteGuestId='+remoteId+'&topicId=undefined&nocache='+ new Date().getTime();
                } else {
                    url = self.get('controllers.application.configs.site_url')+'/chat?chatRemoteID='+remoteId+'&topicId=undefined&nocache='+ new Date().getTime();
                }

                window.open(url,'_blank');
            }

            if (consultId){
                this.store.fetchById('consultation', consultId).then(function(c){
                    var unreadMsgCount = c.get('unreadMsgCount');
                    self.decrementProperty('controllers.application.configs.totalUnreadMsg', unreadMsgCount);
                    c.set('unreadMsgCount', 0);
                    if (c.get('remoteUser.isGuest')){
                        self.redirect(true);
                    } else {
                        self.redirect();
                    }
                });
            } else {
                self.redirect();
            }