18:38 < teitoku> Customer is having an issue with the TV, but does not
                 know how to explain it in english
18:38 < teitoku> me: "have you tried calling the manufacturer?"
18:38 < teitoku> customer: "no, I do not have time. Could you schedule
                 someone to meet with me and look at the TV?"
18:39 < teitoku> me: "So you have time to set up a meeting, but not call
                 the manufacturer?"
18:39 < teitoku> customer: "Yes that's right"
18:39 < teitoku> This was after me instructing him to look on the internet
                 and see if any others were having the same issue with the
                 tv