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  1. [CENTER][COLOR=#4dff4d][SIZE=7][B][U]How To Fix Profile Downloading Errors![/U][/B][/SIZE][/COLOR]
  2. [COLOR=#4dff4d][SIZE=7][B][U][/U][/B][/SIZE][/COLOR][/CENTER]
  3. [COLOR=#4dff4d][SIZE=5]This thread will help most modders doing recoveries fix profile download profiles. I have been running into these problems, which frustrate my customers.
  4.  
  5. So lets get into the solutions!
  6.  
  7. [B][U]Solution 1:[/U][/B][/SIZE][/COLOR]
  8. [SIZE=5][COLOR=#4dff4d][U][spoiler][/U][/COLOR][COLOR=#808080]So, you may encounter an error '80151012' To fix this you will have to follow these instructions:[/COLOR][/SIZE]
  9. [LIST=1]
  10. [*]Go to any [URL='http://www.xbox.com/']Xbox.com[/URL] page (such as this one) and sign in to your Xbox Live account.
  11. [*]Find and select [B]My Account[/B], which may be located in the upper-right corner under your gamertag or in the left navigation pane under [B]Avatar[/B].
  12. [*]Under [B]Safety[/B], select [B]Remove my profile from all Xbox 360 consoles[/B].
  13. [*]Under [B]VISITED CONSOLES[/B], select [B]Require profile download[/B].
  14. [*]Return to the Xbox 360 console and [URL='http://support.xbox.com/my-account/manage-gamertag-and-profile/profile-move-delete']download your profile[/URL].
  15. [/LIST]
  16. [COLOR=rgb(128, 128, 128)][SIZE=5]If this doesn't work, follow this set of instructions:
  17. [/SIZE][/COLOR]
  18. [LIST=1]
  19. [*]Sign in to your Xbox Live account at any [URL='http://account.xbox.com/']Xbox.com[/URL] page, such as this one.
  20. [*]Find and select [B]My Account[/B], which may be located in the upper-right corner under your gamertag or in the left navigation pane under [B]Avatar[/B].
  21. [*]Select [B]Security, family & forums[/B].
  22. [*]Select [B]Xbox 360 profile protection[/B].
  23. [*]Under "Consoles that do not require your password for sign-in", select [B]Require Profile Download[/B] (the green button). This will clear your profile from any Xbox 360 consoles where it's currently saved.
  24. [*]Return to the Xbox 360 console and [URL='http://support.xbox.com/my-account/manage-gamertag-and-profile/profile-move-delete']download your profile[/URL]. [/spoiler]
  25. [/LIST]
  26. [SIZE=5][COLOR=#4dff4d][B][U]Solution 2:[/U][/B][/COLOR]
  27. [COLOR=#808080][spoiler]So, you may encounter error '80151103' to fix this follow these:
  28. [/COLOR][/SIZE]
  29. [LIST=1]
  30. [*][COLOR=#808080]Sign in to your [URL='http://account.live.com/']Microsoft account[/URL].
  31. [B]Note[/B] If you forgot your password or can’t sign in using your password, see [URL='https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution']Find your Microsoft account email address or password[/URL].[/COLOR]
  32. [*][COLOR=#808080]Under [B]Security & Privacy[/B], click [B]Change password & more[/B].[/COLOR]
  33. [*][COLOR=#808080]Under [B]Security info helps keep your account secure[/B], verify your email addresses and phone number. Add or update this security information if necessary.[/COLOR]
  34. [*][COLOR=#808080]Sign out of your Microsoft Account, and then sign in again.[/COLOR]
  35. [*][COLOR=#808080]Try to sign in to Xbox Live again.[/COLOR]
  36. [/LIST]
  37. [COLOR=#808080]If that doesn't work follow this:
  38.  
  39. [B] Reset the password for your Microsoft account[/B]
  40.  
  41. For information about how to reset the password for your Microsoft account, see [URL='https://support.xbox.com/my-account/microsoft-account/change-microsoft-account-password']Change your Microsoft account password[/URL].
  42. [/COLOR]
  43. [SIZE=5][COLOR=#808080]If that doesn't work follow this:
  44. [/COLOR][/SIZE]
  45. [COLOR=rgb(128, 128, 128)][B]Redownload your Xbox Live profile[/B]
  46.  
  47. To redownload your Xbox Live profile, follow these steps:
  48. [/COLOR]
  49. [LIST=1]
  50. [*]First, move your Xbox Live profile. Here's how:
  51. [LIST=1]
  52. [*]Format a spare [URL='https://support.xbox.com/xbox-360/accessories/usb-flash-drive']USB flash drive[/URL] as a memory unit.
  53. [*]Plug the flash drive into your console.
  54. [*]From the Dashboard, go to [B]settings[/B], and then select [B]Storage[/B].
  55. [*]Select [B]All Devices[/B].
  56. [*]Select [B]Gamer Profiles[/B], and then select your gamer profile.
  57. [*]Select [B]Move[/B].
  58. [*]Select the memory unit that you want to move your profile to.
  59. [*]Remove the USB flash drive from your console.
  60. [/LIST]
  61. [*]Clear the system cache. Here's how:
  62. [LIST=1]
  63. [*]Press the [B]Guide[/B] button on your controller.
  64. [*]Go to [B]Settings[/B] and select [B]System Settings[/B].
  65. [*]Select [B]Storage[/B] or [B]Memory[/B].
  66. [*]Highlight any storage device, and then press [B]Y[/B] on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  67. [*]Select [B]Clear System Cache[/B].
  68. [*]When prompted to confirm storage device maintenance, select [B]Yes[/B].
  69. [/LIST]
  70. [*]Restart your Xbox 360 console.
  71. [*]Redownload your Xbox Live profile. For information on how to do this, see [URL='https://support.xbox.com/my-account/manage-gamertag-and-profile/download-your-xbox-live-profile-to-another-360-console']Download your Xbox Live profile to a different Xbox 360 console or redownload it[/URL]. [/spoiler]
  72. [/LIST]
  73. [COLOR=rgb(128, 128, 128)][/COLOR]
  74. [COLOR=#4dff4d][B][U]Solution 3:[/U][/B][/COLOR]
  75. [SIZE=5][COLOR=#808080][spoiler]So, you may encounter error '80151011' to fix this follow these:
  76. [/COLOR][/SIZE]
  77. [COLOR=#808080][B]Check the Xbox Live service status[/B]
  78.  
  79. Go to the [URL='http://support.xbox.com/xbox-live-status']Xbox Live status[/URL] page to see whether the service is up and running. If there are any service alerts, wait a while and then try again.[/COLOR]
  80. [SIZE=5][COLOR=#808080]
  81. If that doesn't work follow this:
  82. [/COLOR][/SIZE]
  83. [COLOR=#808080][B]Check your Xbox Live connection[/B]
  84.  
  85. If you can’t connect to Xbox live, see [URL='http://support.xbox.com/xbox-360/networking/connectivity-solutions']Troubleshoot Xbox 360 connection to Xbox Live[/URL].
  86.  
  87. If that doesn't work follow this:
  88.  
  89. [B]Verify your Microsoft Account security information[/B]
  90.  
  91. If you recently added security information to your Microsoft account, you may need to verify it. This verification process tells us that you, not someone trying to steal your account information, made the changes. Here’s how to verify your security information:
  92. [/COLOR]
  93. [LIST=1]
  94. [*][COLOR=#808080][URL='https://login.live.com/']Sign in[/URL] to your Microsoft account. If you have forgotten your password or it doesn’t work, [URL='http://account.live.com/password/reset']reset your password[/URL].[/COLOR]
  95. [*][COLOR=#808080]Under [B]Password and security info[/B], click [B]Edit security info[/B].[/COLOR]
  96. [*][COLOR=#808080]If you need to verify your security information, you’ll see the word [B]Verify[/B] under the phone number and/or email address. Click [B]Verify[/B].[/COLOR]
  97. [/LIST]
  98. [COLOR=#808080]
  99.  
  100. [IMG]http://compass.xboxlive.com/assets/de/ef/deefc3c0-25fb-4c5f-941a-0583b32843c2.png?n=verify-email-l.png[/IMG]
  101.  
  102.  
  103. [/COLOR]
  104. [LIST=1]
  105. [*][COLOR=#808080]Sign out of your Microsoft Account, and then sign in again.[/COLOR]
  106. [*][COLOR=#808080]Try to sign in to Xbox Live on your console again.[/COLOR]
  107. [/LIST]
  108. [COLOR=#808080]
  109. If that doesn't work follow this:[/COLOR]
  110. [SIZE=5][COLOR=#808080][/COLOR][/SIZE]
  111. [COLOR=#808080][B]Clear the system cache[/B]
  112.  
  113. If you recently changed your password or security information on your Microsoft account, you may need to clear the cache on your console to remove any previously saved information.
  114. [/COLOR]
  115. [LIST=1]
  116. [*][COLOR=#808080]Press the [B]Guide[/B] button on your controller.[/COLOR]
  117. [*][COLOR=#808080]Go to [B]Settings[/B] and select [B]System Settings[/B].[/COLOR]
  118. [*][COLOR=#808080]Select [B]Storage[/B] or [B]Memory[/B].[/COLOR]
  119. [/LIST]
  120. [COLOR=#808080]
  121.  
  122. [IMG]http://compass.xboxlive.com/assets/56/84/56842adb-cf60-4634-8971-fb6f96e05ca2.png?n=system-settings-storage-m.png[/IMG]
  123.  
  124.  
  125.  
  126. [/COLOR]
  127. [LIST=1]
  128. [*][COLOR=#808080]Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; this will clear the cache for all storage devices.)[/COLOR]
  129. [*][COLOR=#808080]Select [B]Clear System Cache[/B].[/COLOR]
  130. [/LIST]
  131. [COLOR=#808080]
  132.  
  133. [IMG]http://compass.xboxlive.com/assets/3d/e5/3de58afc-4c95-403a-b2fa-4201c0dda8e1.png?n=device-options-clearcache-m.png[/IMG]
  134.  
  135.  
  136.  
  137. [/COLOR]
  138. [LIST=1]
  139. [*][COLOR=#808080]When prompted to confirm storage device maintenance, select [B]Yes[/B].[/COLOR]
  140. [/LIST]
  141. [COLOR=#808080]
  142. If that doesn't work follow this:[/COLOR]
  143. [SIZE=5][COLOR=#808080][/COLOR][/SIZE]
  144. [COLOR=#808080][B]If you recently signed up for two-step verification, create a unique app password in your Microsoft account[/B]
  145.  
  146. To see if your account has two-step verification turned on, [URL='https://login.live.com/']sign in[/URL] to your Microsoft account and select[B]Security info[/B].
  147.  
  148.  
  149. [IMG]http://compass.xboxlive.com/assets/31/f1/31f164f0-ee44-49af-b8ad-41efc27c7f54.png?n=two-step-verification-m.png[/IMG]
  150.  
  151.  
  152.  
  153. If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter security information when you try to sign in.
  154.  
  155. If you have two-step verification turned on and get an “incorrect password” error with an app or a device, you'll need to create a unique app password in your Microsoft account associated to that app or device before you can sign in.
  156.  
  157.  
  158. You'll need to do this for each app or device that can't prompt you for security information. To create a unique password for an app or a device:
  159.  
  160.  
  161. [LIST=1]
  162. [*][URL='https://login.live.com/']Sign in[/URL] to your Microsoft account.
  163. [*]Under [B]Password and security info[/B], select [B]Edit security info[/B].
  164. If the webpage prompts you for a security proof, enter it and select [B]Submit[/B].
  165. [*]Under [B]App passwords[/B], select [B]Create a new app password[/B].
  166. This generates a new app password, which appears on your screen.
  167. [*]When your Xbox console prompts you for your Microsoft account password, enter the app password that you created online.
  168. [/LIST]
  169. After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.
  170.  
  171. If you want to turn off two-step verification:
  172.  
  173. [LIST=1]
  174. [*][URL='https://login.live.com/']Sign in[/URL] to your Microsoft account.
  175. [*]Under [B]Password and security info[/B], select [B]Edit security info[/B].
  176. If the web page prompts you for a security proof, enter it and select [B]Submit[/B].
  177. [*]Under the heading [B]Two-Step Verification[/B], select [B]Turn off two-step verification[/B].
  178. [/LIST]
  179.  
  180. If that doesn't work follow this:[/COLOR]
  181. [SIZE=5][COLOR=#808080][/COLOR][/SIZE]
  182. [COLOR=rgb(128, 128, 128)][SIZE=5][B]Delete and then re-download your Xbox Live profile[/B]
  183.  
  184. For information about how to do this, see [URL='http://support.xbox.com/my-account/manage-gamertag-and-profile/profile-move-delete']Manage gamertag & profile support[/URL].
  185.  
  186. If that doesn't work follow this:
  187.  
  188. [B]Reset your Xbox 360 console[/B]
  189.  
  190. To reset your Xbox 360 console, follow these steps:
  191. [/SIZE][/COLOR]
  192. [LIST=1]
  193. [*]Press the [B]Guide[/B] button, and then select [B]Turn Off Console[/B].
  194. [*]Turn on your Xbox 360 console.
  195. [B]Note[/B] If you’re using an Xbox 360 Wireless Controller, you can turn on the console by using the [B]Guide[/B]button on the controller.
  196.  
  197. [/LIST]
  198. [COLOR=rgb(128, 128, 128)][SIZE=5]If that doesn't work follow this:
  199.  
  200. [B]Delete and then re-download system updates[/B]
  201.  
  202. To delete and then redownload system updates, follow these steps.
  203.  
  204. [B]Note[/B] These steps delete all installed system updates on your Xbox console.
  205. [/SIZE][/COLOR]
  206. [LIST=1]
  207. [*]Press the [B]Guide[/B] button and then select [B]Xbox Home[/B].
  208. [*]Select [B]settings[/B] and then [B]System[/B].
  209. [*]Select [B]Storage[/B].
  210. [*]Highlight your storage device (but do not press [B]A[/B] to select it).
  211. [*]Press the following buttons in the following order:
  212. [LIST=1]
  213. [*]Left bumper
  214. [*]Right bumper
  215. [*][B]X[/B] button
  216. [*]Left bumper
  217. [*]Right bumper
  218. [*][B]X[/B] button
  219. [/LIST]
  220. [*]On the [B]Delete System Update[/B] screen, select [B]Yes[/B].
  221. [*]After your Xbox console restarts, select [B]OK[/B] to download and install the system update.
  222. [*]After the system update is installed, redownload your Xbox Live profile and try to sign in to Xbox Live. [/spoiler]
  223. [/LIST]
  224. [COLOR=#808080][SIZE=5][/SIZE][/COLOR]
  225. [SIZE=5][COLOR=#4dff4d][B][U]Solution 4:[/U][/B][/COLOR][/SIZE]
  226. [COLOR=#808080][SIZE=5][spoiler]
  227. So, you may encounter error '[/SIZE][/COLOR][COLOR=rgb(128, 128, 128)][SIZE=5]80070571[/SIZE][/COLOR][SIZE=5][COLOR=rgb(128, 128, 128)]' to fix this follow these:[/COLOR][/SIZE]
  228. [B][SIZE=5]
  229. Delete the corrupted profile, clear the system cache and then download your profile again[/SIZE][/B]
  230. [SIZE=5]
  231. To resolve this problem, delete the corrupted profile that's stored on your Xbox 360 console and then download your profile again.
  232. [/SIZE]
  233. [B][SIZE=5]Step 1: Delete the corrupted profile[/SIZE][/B]
  234. [SIZE=5][/SIZE]
  235. [LIST=1]
  236. [*][SIZE=5]Go to [B]Settings[/B] and then select [B]System[/B].[/SIZE]
  237. [*][SIZE=5]Select [B]Storage[/B].[/SIZE]
  238. [*][SIZE=5]Select [B]All Devices[/B].[/SIZE]
  239. [*][SIZE=5]Select [B]Gamer Profiles[/B].[/SIZE]
  240. [*][SIZE=5]Select the gamertag that you want to delete.[/SIZE]
  241. [*][SIZE=5]Select [B]Delete[/B].[/SIZE]
  242. [*][SIZE=5]Select [B]Delete Profile Only[/B]. This deletes the profile but leaves saved games and achievements.[/SIZE]
  243. [/LIST]
  244. [B][SIZE=5]Step 2: Clear the system cache[/SIZE][/B]
  245. [SIZE=5][/SIZE]
  246. [LIST=1]
  247. [*][SIZE=5]Press the [B]Guide[/B] button on your controller.[/SIZE]
  248. [/LIST]
  249.  
  250.  
  251. [SIZE=5][IMG]http://nxeassets.xbox.com/shaxam/0201/99/38/99383ff6-d9ea-47d0-a9be-b71064439804.PNG?v=1#controller-guide-push-m-m.PNG[/IMG]
  252. [/SIZE]
  253.  
  254.  
  255.  
  256. [LIST=1]
  257. [*][SIZE=5]Go to [B]settings[/B] and select [B]System Settings[/B].[/SIZE]
  258. [*][SIZE=5]Select [B]Storage[/B] or [B]Memory[/B].[/SIZE]
  259. [*][SIZE=5]Highlight any storage device, and then press [B]Y[/B] on your controller. (It doesn't matter which storage device you select; this will clear the cache for all storage devices.)[/SIZE]
  260. [*][SIZE=5]Select [B]Clear System Cache[/B].[/SIZE]
  261. [*][SIZE=5]When prompted to confirm storage device maintenance, select [B]Yes[/B].[/SIZE]
  262. [*][SIZE=5]Restart your console.[/SIZE]
  263. [/LIST]
  264. [SIZE=5][URL='https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account']Find your Microsoft account email address[/URL] or password.[/SIZE]
  265. [LIST][*][SIZE=5]If the account is an Xbox Live child account, you have to use the parent’s Microsoft account to download the profile.[/SIZE][/LIST]
  266. [LIST][*][SIZE=5]Select the storage device for your profile (for example, [B]Hard Drive[/B]).[/SIZE][/LIST]
  267. [SIZE=5]Your profile will begin downloading. Once your profile has downloaded, you can choose whether to require a Microsoft account password to sign in to your profile.
  268.  
  269. If that doesn't work follow this:
  270. [/SIZE]
  271. [B][SIZE=5]Troubleshoot your storage device.[/SIZE][/B]
  272. [SIZE=5]
  273. [B]Note:[/B] This solution does not work on 4 GB consoles.
  274. [/SIZE]
  275. [LIST=1]
  276. [*][SIZE=5]Turn off your console.[/SIZE]
  277. [*][SIZE=5]Remove the hard drive (see [URL='https://support.xbox.com/xbox-360/accessories/add-remove-hard-drive']Add or remove an Xbox 360 Hard Drive[/URL]).[/SIZE]
  278. [*][SIZE=5]Try a different Xbox 360 Hard Drive if one is available or an [URL='https://support.xbox.com/xbox-360/accessories/usb-flash-drive']external USB flash drive[/URL].[/SIZE]
  279. [*][SIZE=5]Download your profile (for details, see [URL='https://support.xbox.com/en-GB/xbox-360/xbox-live/error-code-80070571#download']step 3 in Solution 1[/URL]).
  280. [B]Note[/B] If the profile downloads without any problem, it's likely that the original storage device was the issue. See [URL='https://support.xbox.com/xbox-360/system/hard-drive']Troubleshoot Xbox 360 Hard Drives[/URL] or [URL='https://support.xbox.com/xbox-360/accessories/usb-device-troubleshooting']USB device doesn't work when connected to an Xbox 360 console[/URL].[/SIZE]
  281. [/LIST]
  282. [SIZE=5][/spoiler]
  283. [COLOR=#4dff4d][B][U]Solution 5:[/U][/B][/COLOR][/SIZE]
  284. [COLOR=#808080][SIZE=5][spoiler]Clear your cache 3 times, then reboot your Xbox, then try downloading the profile again.[/spoiler][/SIZE][/COLOR]
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