2:01:00 PM
System
D has joined the chat!
2:01:22 PM
D
Hello Abraham, My name is Neville. How are you today?
2:01:39 PM
Abraham LaBonte
meh... All my domains are down!!! :( lol
2:02:26 PM
D
I will check this for you.
2:02:28 PM
D
To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question: What is the name of your first pet?
2:02:38 PM
Abraham LaBonte
abe.guru is down atm saying that I needed to pay 12.99 - paid it but it hasn't updated yet. Can you unsuspend?
2:02:42 PM
Abraham LaBonte
oh sure
2:02:45 PM
Abraham LaBonte
bigpaw
2:03:13 PM
D
Thank you for the authentication.
2:03:23 PM
Abraham LaBonte
sure
2:04:57 PM
Abraham LaBonte
i updated credit card info and paid just about 5 minutes ago
2:05:04 PM
Abraham LaBonte
2:05:10 PM
Abraham LaBonte
used paypal
2:05:38 PM
D
Okay. The account was not being activated yet.
2:06:10 PM
D
I have now activated it for you. Please try to log into your account after clearing the browser cache and cookies.
2:08:35 PM
D
Did you receive my last message?
2:08:54 PM
Abraham LaBonte
sweet!
2:09:05 PM
Abraham LaBonte
Thank you! Looks like i'm in testing live
2:09:19 PM
Abraham LaBonte
domain still says expired...
2:09:26 PM
Abraham LaBonte
how long do you think that will take?
2:10:39 PM
D
I will check this for you.
2:14:00 PM
D
The recent payment you have made was for the Domain Privacy product attached to the domain name abe.guru .
2:14:12 PM
D
However, the domain name abe.guru is not being renewed yet.
2:14:26 PM
D
You can check this in the Billing Central at: www1.domain.com/controlpanel/billing
2:15:09 PM
Abraham LaBonte
I don't understand... I paid for the renewal days ago...
2:15:33 PM
Abraham LaBonte
#135131870 transaction id
2:16:38 PM
Abraham LaBonte
Term08/31/2017 - 08/31/2018
Order135131870
2:16:45 PM
D
Okay.
2:16:47 PM
D
May I place you on hold for 4 to 5 minutes, while I check this for you?
2:17:04 PM
Abraham LaBonte
i suppose... i gotta roll ASAP...
2:17:09 PM
Abraham LaBonte
lemme know :D
2:17:25 PM
Abraham LaBonte
Can you finish this via email with me?
2:17:53 PM
Abraham LaBonte
I already emailed you guys about this, had submitted a trouble ticket and never heard back... Now you suspended the site!! AHHH it's my main domain...
2:18:06 PM
Abraham LaBonte
I guess I'll wait - pretty important
2:18:51 PM
D
Sorry for the confusion Abraham! The domain whois information was not updated which was the reason it was shown as expired.
2:19:04 PM
D
I have now corrected the whois information and fixed the issue.
2:20:46 PM
Abraham LaBonte
okay... hurray! But so then how long will it take to resolve the old sites?
2:20:52 PM
Abraham LaBonte
I have 40 domains down right now
2:22:33 PM
D
It will be updated automatically most of the times. This was once such instance where the information was not updated.
2:23:12 PM
D
The domain will be active within 24 hours.
2:23:38 PM
Abraham LaBonte
Ahhhh - are you serious? You guys are using it, it's not like it's expired.
2:23:43 PM
Abraham LaBonte
I have clients that are spazzing out at me
2:23:48 PM
Abraham LaBonte
I paid for this long ago...
2:23:59 PM
Abraham LaBonte
Someone can solve this I'm certain, who must I speak with? I'll call all day....
2:25:06 PM
Abraham LaBonte
Perhaps you don't have the authority to express this urgency, but I must resolve this error ASAP. I have people who want to sue me for downtime like this... because they have live ecommerce sites, they probably could!
2:25:37 PM
D
The NameServers of this domain name are updated and the website will work as soon the NameServers get updated on the servers.
2:25:51 PM
Abraham LaBonte
You guys changed the DNS.... ahhh hmmm I see
2:26:16 PM
Abraham LaBonte
Gotcha - wow - great - nobody emailed me, and I sent you guys messages
2:26:38 PM
Abraham LaBonte
Hello and thank you for contacting us at Domain.com!

We always strive to work on delivering the quickest and most efficient form of support we have available. As you continue to grow your business with us, we work to try and find the most effective way to provide helpful tools and solutions instantly. Please see the options below to find your answer.

If you have not already, we recommend utilizing our self help tools through our KnowledgeBase at www1.domain.com/help.

If unable to find a resolution there or have more specific questions regarding your account, we are also available 24 hours a day, 7 days a week through chat by clicking on 'Live Chat' on our main page at www1.domain.com.

When you contact us, we will ask you your security question, so we can authenticate your identity quickly and get started assisting you right away. If you have not yet set your security question, log into your account and set it now: www1.domain.com/secureControl/SecurityQuestion.bml

We appreciate your understanding. We greatly value your business, and our chief goal is to provide you the best service possible.

Sincerely,
The Domain.com Team

Please note this is an automated message. Replies to this message are routed to an unmonitored mailbox.
2:27:29 PM
D
The NameServers will automatically change once the domain is expired.
2:27:45 PM
Abraham LaBonte
That was from yesterday morning, in response to message on the 6th, which I responded to immediately...
2:27:48 PM
Abraham LaBonte
The domain wasn't expired
2:28:00 PM
Abraham LaBonte


Sep 6 (1 day ago)

to me
Dear Abraham,

Thank you for choosing Domain.com; we appreciate your business.

We wanted to let you know that we have been unable to process
a renewal payment on the "abeguru" account. As of today,
the total balance due is .

In order to avoid an interruption of service to your website,
please take a moment to review your billing status and update
your payment information at:
www1.domain.com/controlpanel/BillingConsole/billingConsole.bml

Please remember to update your billing name, address, zip code,
credit card number, and your primary email address before pressing
the "Pay Now" button.

Please note: we recommend you visit DomainCentral in your control
panel to be sure that all domains associated with this account are
currently active. As our hosting and domain renewals are separate
payments, it is important to verify the status of your domain(s), and
renew accordingly.

If you have any questions or would like to pay by check or
PayPal, please reply to this email or call us at
800-403-3568.

Thank you in advance for your attention to this matter.

Sincerely,
The Domain.com Team
2:28:15 PM
Abraham LaBonte
I have a receipt for paying abe.guru using paypal receipt #135131870 on 08/31/2017... please let me know what's going on with this ASAP!
2:28:26 PM
Abraham LaBonte
I replied to the email immediately. You guys ignored the email.
2:28:59 PM
Abraham LaBonte
that email was incorrect...
2:29:40 PM
D
We do not provide support via email and provide support only via chat and phone support.
2:29:54 PM
Abraham LaBonte
read the email of yours! LMFAO
2:30:05 PM
Abraham LaBonte
"If you have any questions or would like to pay by check or
PayPal, please reply to this email or call us at
800-403-3568."
2:30:14 PM
Abraham LaBonte
"please reply to this email or call us at"
2:30:21 PM
Abraham LaBonte
please reply to this email"
2:31:45 PM
Abraham LaBonte
Clearly you DONT respond, yet you told me to respond, now I have 40 domains down...
2:33:17 PM
Abraham LaBonte
You're making money on my site right now
2:33:21 PM
Abraham LaBonte
while I'm losing money
2:33:27 PM
D
The account is a free domain parking account. Are you hosting these domains on another server?
2:33:28 PM
Abraham LaBonte
How do you plan to compensate me for this loss?
2:34:20 PM
Abraham LaBonte
Of course, you guys are a mess. I host all my domains at namesilo.com
2:34:26 PM
Abraham LaBonte
you guys are hosting abe.guru
2:34:32 PM
Abraham LaBonte
obviously I should have transferred that too...
2:34:35 PM
D
I will place a ticket to our Billing Team and ask them to check regarding the compensation.
2:35:33 PM
Abraham LaBonte
abe.guru is setup as the nameserver...
2:36:12 PM
Abraham LaBonte
Thanks... I've seriously been trying to get away from you guys forever now, because of crap like this, no offense, it's just been a lousy experience.
2:36:40 PM
Abraham LaBonte
You rock at domain finding tools, and sometimes I've just jumped on your deals, but then it's like you don't have the service to back up the initial values...
2:38:04 PM
D
I can understand your concern. However, the domains are not hosted on our servers and you will need to check with the hosting provider regarding your website not working.
2:39:10 PM
Abraham LaBonte
the website is not working because abe.guru is not pointing there!
2:39:18 PM
Abraham LaBonte
world1.abe.guru is a nameserver
2:39:23 PM
Abraham LaBonte
and world2.abe.guru is a nameserver
2:39:35 PM
Abraham LaBonte
and they are created by me, by abe.guru
2:40:04 PM
Abraham LaBonte
which is currently being directed to outer space, and who knows maybe you broke my nameserver configurations entirely considering you don't even know what it setup here.
2:40:43 PM
Abraham LaBonte
all domains by all clients, are currently pointing to the nameservers, hosted by YOU, at domain.com called ABE.GURU
2:41:21 PM
Abraham LaBonte
out space = your advertisements that you're making money from, while my nameserver configuration is broken, so 40 domains are down.
2:42:09 PM
Abraham LaBonte
You've spent 40 more minutes of my time so far...
2:43:22 PM
Abraham LaBonte
There is no need to check with my hosting provider, because the domains are down, since they all point to world1.abe.guru and world2.abe.guru
2:44:05 PM
Abraham LaBonte
If you don't understand this, great... but I don't have any more time to explain this to you... I'll start a chat later and paste this all into it for the next tech. Or Call you guys back in a minute and share the emails I've been sending while we're chatting.
2:44:12 PM
D
I have placed a ticket to our Billing Specialists to check regrading the compensation.
2:44:16 PM
D
Your Ticket # 15983279 .
2:44:43 PM
Abraham LaBonte
Thank you. Appreciate your time!
2:46:09 PM
D
You're welcome
2:46:11 PM
D
Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
2:46:08 PM
System
This chat session has ended.