5/15: Place first order - Quoted $104.99 for Prime HD TV, 30/5 Internet, No Phone
5/16: Place 2nd order - Get quoted $69.99 for Prime HD TV, 50/25 Internet, Phone
5/23: Tech comes out to install - Wrong service installed
5/25: Phone Call - Call to ask about 1st order being incorrectly installed instead of 2nd order. Told to wait 2-3 days for system to update
5/27: Phone Call - Ask about same issue. Tech said that system needs to update. May take 1 week.
5/28: Send Email to Tech’s Manager - Michael R Mager
5/29: Get response from Mr. Mager saying he forwarded it to the National Care Team
5/30: Get call from Karen Saylor on National Care Team - Says she will be in touch the next day.
6/10: Send email - Haven’t been able to get ahold of Karen again. She never returned calls.
6/11: Call Karen again - She answers. Tech needs to come out to install phone - Scheduled for 6/21
6/21: Tech comes to install phone
6/27: Call Karen Saylor - She assures me my bill is correct (there were a lot of charges and credits) and that it would look better next cycle. Pay first bill
7/30: Send email to Karen Saylor - 2nd bill is not correct. Also notice that I am being charged for Multi-room DVR even though I only have 1 Cable Box.
8/04: Get response from Karen - Said to give her a day or two to look into the issue.
8/08: Send email to Karen asking for status. Still haven’t heard back from her.
8/12: Call regular customer service - Talked to Dominique McNeil. Emailed her a copy of my email that has the quoted price. Gave contact information so I could be called back. She said she had to send it to someone else.
8/19: Call Presidential Appeals number - Tech says my home phone number isn’t showing up in any system other than the Billing system. She is having trouble provisioning my account. Connects me with another CS Rep who she explains the situation to. She says she is creating a ticket with my information and has to send it off. Gets my information and says the team will be in touch. Ask for ticket number but she says that it didn’t tell her the number.