Thank you for contacting IMVU,

I'm sorry to hear that you're having a problem redeeming your prepaid card. It's a great pleasure to assist you with your concern.

I checked on your account and found that the reason that you weren't able to redeem your prepaid card is that it is not yet activated at the store. We do apologize but the only way to activate the card is to go back to the store where you bought it, so they could activate it for you.

After doing that, you may try to redeem it again on our site.