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Oct 21st, 2016
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  1. Hello there,
  2.  
  3. Thank you for reporting this issue to us.
  4.  
  5. I was lucky enough to troubleshoot this issue at the moment it appeared.
  6. It looks like this is an issue with resolving DNS records for your domain.
  7.  
  8. While everything was alright with the CDN "dev showoffeurope media" I decided to check Cloud Files CDN enabled container 'supra'. Particularly I stared with resolving "supra.showoffimports.nl" and that was the moment I noticed first problems. Please, look at these two attempts of resolving aforementioned FQDN:
  9.  
  10.  
  11. $ dig supra.showoffimports.nl
  12.  
  13. ; <<>> DiG 9.9.4-RedHat-9.9.4-29.el7_2.3 <<>> supra.showoffimports.nl
  14. ;; global options: +cmd
  15. ;; Got answer:
  16. ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 40205
  17. ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
  18.  
  19. ;; OPT PSEUDOSECTION:
  20. ; EDNS: version: 0, flags:; udp: 1500
  21. ;; QUESTION SECTION:
  22. ;supra.showoffimports.nl. IN A
  23.  
  24. ;; AUTHORITY SECTION:
  25. showoffimports.nl. 10800 IN SOA ns1.showoffimports.nl. hostmaster.showoffimports.nl. 2016101902 14400 3600 1209600 86400
  26.  
  27. ;; Query time: 12 msec
  28. ;; SERVER: 83.138.151.80#53(83.138.151.80)
  29. ;; WHEN: Fri Oct 21 08:47:58 UTC 2016
  30. ;; MSG SIZE rcvd: 103
  31.  
  32.  
  33.  
  34. $ dig supra.showoffimports.nl
  35.  
  36. ; <<>> DiG 9.9.4-RedHat-9.9.4-29.el7_2.3 <<>> supra.showoffimports.nl
  37. ;; global options: +cmd
  38. ;; Got answer:
  39. ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58361
  40. ;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 1
  41.  
  42. ;; OPT PSEUDOSECTION:
  43. ; EDNS: version: 0, flags:; udp: 1500
  44. ;; QUESTION SECTION:
  45. ;supra.showoffimports.nl. IN A
  46.  
  47. ;; ANSWER SECTION:
  48. supra.showoffimports.nl. 60 IN CNAME b62a0add3026974832df-d9a51ecbea6d4cee9097bede7d09b6db.r39.cf3.rackcdn.com.
  49. b62a0add3026974832df-d9a51ecbea6d4cee9097bede7d09b6db.r39.cf3.rackcdn.com. 300 IN CNAME a39.rackcdn.com.
  50. a39.rackcdn.com. 300 IN CNAME a39.rackcdn.com.mdc.edgesuite.net.
  51. a39.rackcdn.com.mdc.edgesuite.net. 300 IN CNAME a41.dscg10.akamai.net.
  52. a41.dscg10.akamai.net. 20 IN A 2.22.146.25
  53. a41.dscg10.akamai.net. 20 IN A 2.22.146.91
  54.  
  55. ;; Query time: 103 msec
  56. ;; SERVER: 83.138.151.80#53(83.138.151.80)
  57. ;; WHEN: Fri Oct 21 08:51:28 UTC 2016
  58. ;; MSG SIZE rcvd: 268
  59.  
  60.  
  61.  
  62. As you can see the very first attempt failed and the another one (around 3,5 minutes later) succeeded.
  63. This leads me to the conclusion that the problem is introduced by your DNS registrar.
  64.  
  65. Please, contact with your DNS registrar and report to them issue with resolving DNS records.
  66.  
  67.  
  68. Regards,
  69. Marcin Adamowicz
  70. Cloud Infrastructure Support
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