05/05/2011 05:28:33PM	Garage91: "Im trying to get google voice integration on my phone"
05/05/2011 05:28:37PM	Garage91: "But im getting this error: Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled."
05/05/2011 05:29:20PM	Agent 006: "Let me check the details for you."
05/05/2011 05:31:10PM	Agent 006: "Do you have a google voice number?"
05/05/2011 05:31:24PM	Garage91: "yes"
05/05/2011 05:33:16PM	Agent 006: "I have checked the details and found that your account type does not support the Google voice."
05/05/2011 05:33:41PM	Garage91: "what account type do I have?"
05/05/2011 05:34:58PM	Agent 006: "Your account type is Government Employee, and you are getting discount on your monthly recurring charges."
05/05/2011 05:35:00PM	Agent 006: "If you need to use the google voice you need to remove the Employee discount from your account."
05/05/2011 05:35:07PM	Garage91: "ok"
05/05/2011 05:35:12PM	Garage91: "so 006, I have an idea"
05/05/2011 05:35:21PM	Garage91: "can we remove that discount from my account temporarily"
05/05/2011 05:35:27PM	Garage91: "Let me setup google voice"
05/05/2011 05:35:31PM	Garage91: "and then reapply the discount?"
05/05/2011 05:35:48PM	Agent 006: "Let me check the details for you."
05/05/2011 05:37:27PM	Agent 006: "Thank you for your patience, I will have that information shortly."
05/05/2011 05:39:05PM	Agent 006: "Please let me know the phone number on which you want to set up the Google voice?"
05/05/2011 05:41:15PM	Agent 006: "Please confirm."
05/05/2011 05:41:48PM	Garage91: "****"
05/05/2011 05:43:37PM	Agent 006: "Yes, it is possible that we remove your discount temporarily , but make sure it will take 4 hours to be updated online."
05/05/2011 05:44:03PM	Agent 006: "You can try after 4 hours to setup a google voice."
05/05/2011 05:44:04PM	Garage91: "ok"
05/05/2011 05:44:09PM	Garage91: "alright"
05/05/2011 05:44:18PM	Agent 006: "I have put the notes on your account."
05/05/2011 05:44:21PM	Garage91: "but with regards to re-instating my discount, how will that work?"
05/05/2011 05:44:58PM	Agent 006: "You need to contact us again to re-instating your discount ."
05/05/2011 05:45:04PM	Garage91: "ok"
05/05/2011 05:45:38PM	Agent 006: "Considering the notes ,the representative will have a point of reference to re-instating the discount on your account."
05/05/2011 05:45:53PM	Agent 006: "My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?"
05/05/2011 05:46:23PM	Garage91: "looks like it"
05/05/2011 05:46:33PM	Garage91: "ill try to activate google voice tomorrow morning. :)"
05/05/2011 05:46:34PM	Agent 006: "A short survey follows this chat. Will you be able to respond yes to the question "Was your issue resolved on this chat session?""
05/05/2011 05:46:37PM	Garage91: "Thanks 006"
05/05/2011 05:46:39PM	Garage91: "sure thing"
05/05/2011 05:46:41PM	Agent 006: "Sure."
05/05/2011 05:46:54PM	Agent 006: "I appreciate you taking the time to provide survey feedback because the results help Sprint measure my performance as this will take your 30 seconds."
05/05/2011 05:46:54PM	Garage91: "i've spoken to nearly a dozen reps this past week about getting this working"
05/05/2011 05:47:07PM	Garage91: "none have them have really helped me with this issue."
05/05/2011 05:47:11PM	Garage91: "thanks again! bye"
05/05/2011 05:47:17PM	Agent 006: "It's been my pleasure chatting with you today."
05/05/2011 05:47:34PM	Agent 006: "Have a great day."
05/05/2011 05:47:36PM	Agent 006: "Please click Exit and Complete Survey. Please disable the pop-up blocker before leaving/closing the chat."
05/05/2011 05:47:38PM	Agent 006: "Bye"
05/05/2011 05:48:30PM	Session Ended

couple hours later....


05/05/2011 07:58:33PM	Garage91: "I had my corporate discount removed a couple of hours ago so I could integrate my account with google voice"
05/05/2011 07:58:50PM	Garage91: "the rep I spoke with said to contact sprint when that went through and have you guys re add the discount"
05/05/2011 07:58:53PM	Agent 007: "Hello."
05/05/2011 07:58:56PM	Garage91: "Can we go ahead and do that today?"
05/05/2011 07:59:05PM	Agent 007: "Sure."
05/05/2011 07:59:43PM	Agent 007: "I am happy to help you. Please hold a moment while I access your account."
05/05/2011 08:03:27PM	Agent 007: "I'm still updating your account to resolve your issue. Thanks for waiting."
05/05/2011 08:03:36PM	Garage91: "k"
05/05/2011 08:07:38PM	Agent 007: "Thanks for your patience."
05/05/2011 08:07:42PM	Agent 007: "It's done."
05/05/2011 08:08:00PM	Agent 007: "I have added the Corporate discount on your account."
05/05/2011 08:08:43PM	Agent 007: "My goal is to ensure the issues that prompted you to chat today are fully resolved. A short survey follows this chat. Will you be able to respond yes to the question "Was your issue resolved on this chat session?""
05/05/2011 08:11:32PM	Garage91: "just to clarify"
05/05/2011 08:11:38PM	Garage91: "you added the 25% discount right?"
05/05/2011 08:12:27PM	Agent 007: "I have added 23% discount."
05/05/2011 08:12:50PM	Garage91: "im sorry, youre right"
05/05/2011 08:12:55PM	Garage91: "it was 23%"
05/05/2011 08:12:56PM	Garage91: "thanks"
05/05/2011 08:13:05PM	Session Ended