Hage: Please allow me a moment to check your account details for you?
you: Sure
Hage: Thank you for your patience.
Hage: Kamiel, it seems that the game you're trying to refund that is BF 4 was purchased on 11/12/13. This is out of the date accepted for the refund.
you: Right.
you: Previously when I had contacted EA Customer support they told me they would fix said problems. They haven't. Now I'm being told I waited too long to refund because the problems haven't been fixed.
Hage: Okay, Kamiel. Please let me check this issue with my supervisor. I'll try to request on your behalf for the one time exception for the refund on this.
you: Allright Hage, I appreciate that.
Hage: thank you, I'll just take a moment for that :)
Hage: Thank you for your patience, Kamiel.
Hage: With my supervisor's approval, I'll now refund the games you've purchased.
Hage: that is for the Battlefield 4 Digital Deluxe Edition
you: Thank you very much.
Hage: You're welcome.
Hage: You'll be credited with the refund amount within 5 to 10 working days from today.
you: Do you have an idea if the Premium will be refunded as well?
you: As well as where my money shall be refunded to?
Hage: The amount will be credited to the same account from which it was charged.
Hage: If the premium was there along with the game then it'll definitely be refunded as well.
Hage: Yes, the premium will be refunded as well.
you: That's great news. Is there a way for me to find out how I purchased the game? I forgot which account I bought it from, or will I be notified later?
Hage: Let me check that for you, please allow me a moment more?
you: Sure :) Appreciate it
Hage: Thank you for your patience.
Hage: May I know where you've purchased the BF 4 Premium from, I mean origin client, or from other retail outlets or from other websites like Amazone or other third party websites?
you: I believe it was the Origin client, I can't recall unfortunately.
Hage: Kamiel, unfortunately, it seems that you've not purchased the Premium from our origin client as I'm not able to see the Premium order in your this account. However, please check your email address inbox and check to see where you've purchased the premium from, till then let me refund for the BF 4 Digital Deluxe edition for you?
you: I've found that I bought BF4 Digital Deluxe Edition through Paypal (Origin Website)