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Apr 27th, 2013
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  1. IMPORTANT INFORMATION
  2. LivingSocial recently experienced a cyber-attack on our computer systems that resulted in unauthorized access to some customer data from our servers. We are actively working with law enforcement to investigate this issue.
  3.  
  4. The information accessed includes names, email addresses, date of birth for some users, and encrypted passwords -- technically ‘hashed’ and ‘salted’ passwords. We never store passwords in plain text.
  5.  
  6. The database that stores customer credit card information was not affected or accessed.
  7.  
  8. Although your LivingSocial password would be difficult to decode, we want to take every precaution to ensure that your account is secure, so we are expiring your old password and requesting that you create a new one.
  9.  
  10. For your security, please create a new password for your [email protected] account by following the instructions below.
  11. Visit https://www.livingsocial.com
  12. Click on the "Create New Password" button (top right corner of the homepage)
  13. Follow the steps to finish
  14. We also encourage you, for your own personal data security, to consider changing password(s) on any other sites on which you use the same or similar password(s).
  15.  
  16. The security of your information is our priority. We always strive to ensure the security of our customer information, and we are redoubling efforts to prevent any issues in the future.
  17.  
  18. If you have additional questions about this process, the "Create a New Password" button on LivingSocial.com will direct you to a page that has instructions on creating a new password and answers to frequently asked questions.
  19.  
  20. We are sorry this incident occurred, and we look forward to continuing to introduce you to new and exciting things to do in your community.
  21.  
  22. Sincerely,
  23. Tim O'Shaughnessy, CEO
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