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- Marius Borca: I checked the phone settings and the SMS Service centre number is in there, the 312 area code number
- Kristen Goff : Okay
- Kristen Goff : Has text worked before with this phone?
- Marius Borca: worked fine until this past night - she used it fine up until going to bed
- Marius Borca: never had any issues before
- Marius Borca: mobile data works just fine and calls do too
- Kristen Goff : When is the last time it was powered off?
- Marius Borca: just in the last ten minutes, at least several times
- Marius Borca: it wasn't on more than a day when it stopped sms'ing
- Kristen Goff : Thank you
- Kristen Goff : Okay
- Kristen Goff : Is it the texting app it came with or a downloaded texting app
- Marius Borca: seems like it's only people in our family plan that do not get the texts
- Marius Borca: she always used the built-in app and that does not work - i tried "textra" from the play store, same thing
- Marius Borca: hm I'll try another app
- Kristen Goff : Have her text 151 with the word test please
- Kristen Goff : Don't worry about ti
- Kristen Goff : I'm just gathering information
- Kristen Goff : it*
- Marius Borca: ok just did it
- Marius Borca: got a reply
- Kristen Goff : Thank you
- Marius Borca: let me try texting my phone now...
- Kristen Goff : How many signal bars does she have?
- Kristen Goff : Okay
- Marius Borca: we get 2 to 3 here
- Marius Borca: so i didn't get the text.
- Marius Borca: service is just fine, never dropped calls, data pretty consistent too
- Kristen Goff : I understand taht
- Kristen Goff : that*
- Kristen Goff : I need to gather this information so bare with me please
- Marius Borca: about 12 asu ~-89dBm
- Marius Borca: no problem, i have time :)
- Kristen Goff : Thank you
- Kristen Goff : Does the top of the phone screen say AT&T?
- Marius Borca: yes
- Marius Borca: and in the phone info/status menu
- Kristen Goff : Thank you, was the previous device before this an iphone?
- Marius Borca: no
- Kristen Goff : Where was this phone from?
- Marius Borca: Bought it used from a local phone store.
- Kristen Goff : Okay, I resent some network communication to the phone, will you reboot the phone for me please?
- Marius Borca: sure
- Marius Borca: ok restarted
- Kristen Goff : Thank you, you can test the texting again
- Marius Borca: gets them fine, just gone one from a co-worker but still doesn't send to my phone or another line on the account
- Kristen Goff : Restart all the other phones please
- Marius Borca: ok
- Marius Borca: ok rebooted mine, will try texting mine again
- Marius Borca: no, no luck
- Kristen Goff : Thank you, I have through all the troubleshooting, the last things I can suggest is sim card replacement or factory reset
- Marius Borca: ok, well, I appreciate all your effort, I will try a factory reset first and if that doesn't work, I'll go into a store.
- Marius Borca: Thank you again
- Kristen Goff : no problem Marius, thank you for chatting with me today and have great holidays!
- Marius Borca: you as well
- Kristen Goff : Thank you!
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