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Dec 19th, 2014
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  1. Marius Borca: I checked the phone settings and the SMS Service centre number is in there, the 312 area code number
  2. Kristen Goff : Okay
  3. Kristen Goff : Has text worked before with this phone?
  4. Marius Borca: worked fine until this past night - she used it fine up until going to bed
  5. Marius Borca: never had any issues before
  6. Marius Borca: mobile data works just fine and calls do too
  7. Kristen Goff : When is the last time it was powered off?
  8. Marius Borca: just in the last ten minutes, at least several times
  9. Marius Borca: it wasn't on more than a day when it stopped sms'ing
  10. Kristen Goff : Thank you
  11. Kristen Goff : Okay
  12. Kristen Goff : Is it the texting app it came with or a downloaded texting app
  13. Marius Borca: seems like it's only people in our family plan that do not get the texts
  14. Marius Borca: she always used the built-in app and that does not work - i tried "textra" from the play store, same thing
  15. Marius Borca: hm I'll try another app
  16. Kristen Goff : Have her text 151 with the word test please
  17. Kristen Goff : Don't worry about ti
  18. Kristen Goff : I'm just gathering information
  19. Kristen Goff : it*
  20. Marius Borca: ok just did it
  21. Marius Borca: got a reply
  22. Kristen Goff : Thank you
  23. Marius Borca: let me try texting my phone now...
  24. Kristen Goff : How many signal bars does she have?
  25. Kristen Goff : Okay
  26. Marius Borca: we get 2 to 3 here
  27. Marius Borca: so i didn't get the text.
  28. Marius Borca: service is just fine, never dropped calls, data pretty consistent too
  29. Kristen Goff : I understand taht
  30. Kristen Goff : that*
  31. Kristen Goff : I need to gather this information so bare with me please
  32. Marius Borca: about 12 asu ~-89dBm
  33. Marius Borca: no problem, i have time :)
  34. Kristen Goff : Thank you
  35. Kristen Goff : Does the top of the phone screen say AT&T?
  36. Marius Borca: yes
  37. Marius Borca: and in the phone info/status menu
  38. Kristen Goff : Thank you, was the previous device before this an iphone?
  39. Marius Borca: no
  40. Kristen Goff : Where was this phone from?
  41. Marius Borca: Bought it used from a local phone store.
  42. Kristen Goff : Okay, I resent some network communication to the phone, will you reboot the phone for me please?
  43. Marius Borca: sure
  44. Marius Borca: ok restarted
  45. Kristen Goff : Thank you, you can test the texting again
  46. Marius Borca: gets them fine, just gone one from a co-worker but still doesn't send to my phone or another line on the account
  47. Kristen Goff : Restart all the other phones please
  48. Marius Borca: ok
  49. Marius Borca: ok rebooted mine, will try texting mine again
  50. Marius Borca: no, no luck
  51. Kristen Goff : Thank you, I have through all the troubleshooting, the last things I can suggest is sim card replacement or factory reset
  52. Marius Borca: ok, well, I appreciate all your effort, I will try a factory reset first and if that doesn't work, I'll go into a store.
  53. Marius Borca: Thank you again
  54. Kristen Goff : no problem Marius, thank you for chatting with me today and have great holidays!
  55. Marius Borca: you as well
  56. Kristen Goff : Thank you!
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