Terrible experience with AT&T

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You are now chatting with Nicholas B., an AT&T sales representative.
Nicholas B.: Welcome to AT&T online Sales support.  How may I help you with placing your order today?
Mike: Hi I'm trying to find if there's an iPhone6 available in Philadelphia
Nicholas B.: Hello, I would love to help you with that today Mike.
Nicholas B.: There is not in store but we could ship that out to your home if you would like?
Mike: nah I'm trying not to wait
Mike: but thank you
Mike: also I'm curious about the iPhone6 and AT&T next plan
Nicholas B.: AT&T Next is a way for you to get a new smartphone as often as every 12 months. AT&T Next breaks your device cost into monthly installments. With AT&T Next 12, you can trade in for a new smartphone after 12 monthly payments or choose to keep it, and after 20 monthly payments, the phone is yours. With AT&T Next 18, you can trade in for a new smartphone after 18 monthly payments or choose to keep it, and after 24 monthly payments, the device is yours. No matter which AT&T Next term you choose, there is no down payment, activation, upgrade or financing fees are required - only sales tax on the device is due at the time of purchase.
Nicholas B.: http://www.att.com/shop/wireless/next.html#fbid=jyQbZh-xgXw
Mike: is there a way to pick up an iphone at the apple store and have it upgrade me to AT&T next in store?
Nicholas B.: those are online only currently
Mike: I'm confused as to why I can't do this in store. Apple has iPhone6 in store for me to pick up
Mike: there's no way for me to do this and upgrade to AT&T next?
Mike: so I can get the phone today and not have to wait 10 days for shipping?
Nicholas B.: Because the iphones 6s are online only with us for right now
Mike: but apple has it in store. can't I just go buy it there
Mike: ?
Nicholas B.: yes you can
Mike: can I then upgrade to AT&T next so I don't pay a fortune up front for the iphone?
Nicholas B.: yes you can
Nicholas B.: it would be just tax due today
Mike: ok what's my process for doing this
Mike: going to the apple store and buying a phone there, and upgrading to AT&T next?
Mike: all at once?
Nicholas B.: You can only get AT&T next with AT&T not in apple stores
Mike: you're confusing me
Mike: I'm trying to get a physical iphone in hand today, while upgrading to AT&T next
Mike: Apple store has the phone in stock
Nicholas B.: AT&T next is only through AT&Tthat is not a service plan if you get that from apple you would buy it outright then bring it over to us
Mike: is there a way to buy that phone with an AT&T next plan?
Nicholas B.: yes online with me
Mike: and I could have the phone today instead of waiting weeks for shipping?
Nicholas B.: it would be ther ein 1 wk
Mike: ok
Mike: thanks
Mike: so, if I'm looking at a 64GB iPhone6 with a Next12 plan, that's an extra #37.45/month right?
Nicholas B.: While I have you with me today is there anything else that I may assist you with?
Nicholas B.: ye
Nicholas B.: yes
Mike: what's the $15 extra I'm seeing online when I look at it
Mike: that's discounted from $40, I get that
Mike: but is that in addition to the $20 I'm already paying for my line?
Nicholas B.: that is the service plan that goes with it
Mike: ah so my current service plan goes away
Mike: yes?
Mike: I hvae a family plan with 4 lines
Nicholas B.: it is going to be the same just a little bit more
Mike: that's a confusing answer
Mike: are you able to see my plan now?
Nicholas B.: Our newest service plans are called our Mobile Share Plans. These plans work well individually and also as family plans to! They will offer you unlimited talk and text on each device you have on the plan, which can range from 1-10 devices, then you would be able to choose however much data you would like on the plan. We currently offer 300mbs, 1,2,4,6,10,15,20,30,40 and 50gb data plan options. It would be 40$ for each line signed with a new contract on a device, and 15$ for each out of contract line or phones purchased with AT&T next (plus the AT&T next installment). To calculate the pricing of these plans we take the price per line and add the data price.
Mike: what's the base rate for that plan?
Mike: I'm paying $160 right now for 4 lines
Mike: I saw a deal for $130 for similar
Mike: is the $160 made up of $40x4?
Mike: If so, how does a new iphone on AT&T next affect that?
Nicholas B.: the 160 includes out of contract lines
Mike: is it 40x3 + 15 + 37.50 for the iphone?
Nicholas B.: at 15/line it will be 40 in contract
Mike: confused by that too
Mike: how long do the $25 credits/line last?
Nicholas B.: you will get that discount once you are out of contract
Mike: so an in contract new iphone6 costs $40 + 34.50?
Mike: I thought I was saving $25/mo
Nicholas B.: sorry with AT&T Nex it would be just 15$ for that line
Nicholas B.: plus the installment fee forAT&t next
Mike: so how much is a base contract for a family of 4
Mike: if we all shift to AT&T Next
Mike: 10GB
Nicholas B.: 160
Mike: plus each line plus each phone?
Mike: we're paying 160 right now without AT&T next
Nicholas B.: that includes everything besides AT&T next installmetns
Mike: what happens when my dad goes and gets a new phone through AT&T next but it's a free phone that AT&T offers, the way you typically offer phones
Mike: also, can one line on a contract be next and one line be non-next?
Nicholas B.: it woudl not be free it is based off the full retail price of the phone
Mike: but in the past he's gotten phones for $0 up front
Mike: now he'd have to pay $30/month for that phone on Next?
Nicholas B.: it would be just tax up front
Mike: but then he'd have to pay the monthly fee for the phone, which is smething he's not used to paying. and it sounds like it will jack our bill up a lot
Nicholas B.: I completely understand
Mike: you said base of 4 next phones is 160, and if we each pay an extra $30 each month that's another 120, so we're looking at a bill of $280
Mike: we're currently paying $180
Mike: so I'm confused
Mike: is there someone that can call me to talk this through?
Nicholas B.: yes you can call to talk about this at 888333(6651) if you would like
Mike: anyone that can call me directly so I don't have to sit on hold for half an hour?
Nicholas B.: I apologize but that would be the only number to talk abotu those plans at i cannot place calls from here
Mike: ok thanks for your help