Hello,

I am contacting you regarding a data security incident that occurred for a duration of 57 seconds at 11am UTC on July 30th, 2014. We believe a very small percentage of a database may have potentially been exposed to unknown third parties due to this incident. We can assure you that none of your encrypted billing information was compromised.


Please know we have taken the necessary steps to address this particular incident. As of right now, we have reinforced all firewalls and updated all of the credentials on our servers. Additionally, we are closely monitoring all activities on our SMTP servers in real-time and continue to monitor for any unauthorized access to our servers.


As an additional precaution, we strongly recommend that you reset your Mailjet account password as soon as possible.


We sincerely apologize for the occurrence of this incident, regret any inconvenience it may cause, and encourage you to contact our support desk here should you have any additional questions or concerns. Any further updates regarding this incident will be communicated on our status page.

Mailjet takes this incident very seriously and is committed to fully protecting all of the information you entrusted to us.


Sincerely,


Alexis Renard

CEO of Mailjet