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123SYSTEMS

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Sep 18th, 2014
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  1.  
  2.  
  3.  
  4. 18/09/2014 17:44
  5. S R || Client
  6. I have not started anything on this server given all the disconnects from day 1 (view support threads). So I do not understand why there is 'spamming'. By any measure, the server should still be up to be reset if it has to be reset given this situation, and there is no way to do it (see attached). This server is simply NOT connected with Solus at all !
  7.  
  8. If you say 'spamming' was an issue, any prove on this so I can investigate it my end?
  9. Attachments:
  10. snapshot1.png
  11. 17/09/2014 03:20
  12.  
  13. Tech Support || Staff
  14. Hello,
  15.  
  16. Your server is suspended due to spamming.
  17.  
  18. ---------------------------------
  19. Warm Regards,
  20. 123Systems - Support Technician
  21. https://123systems.net/policy.html
  22. You rated this response
  23. 16/09/2014 21:18
  24.  
  25. S R || Client
  26. The above was down again. In view of the frequent down times (see previous support), can you move my account to a more stable node? Not usable at the current one at all if it goes offline so frequent, I can't even pump out the stats from the solus panel!
  27.  
  28. ----------------------------
  29. IP Address: xxx.xxx.xxx.xxx
  30.  
  31. 24/08/2014 08:03
  32.  
  33. Tech Support || Staff
  34. Hello,
  35.  
  36. We are working on your issue, We will inform you once its completed.
  37.  
  38. ---------------------------------
  39. Warm Regards,
  40. 123Systems - Support Technician
  41. https://123systems.net/policy.html
  42. How would you rate this reply? Poor Excellent
  43. 24/08/2014 05:58
  44.  
  45. S R || Client
  46. It is over 24 hours! This is not right. You must offer another solution to this. I think it's best to replicate the data within my vps to a new setup so I can continue with my work. Look forward to the update.
  47. 23/08/2014 06:18
  48. Tech Support || Staff
  49. Hello,
  50.  
  51. Unfortunately we are facing some critical issue on the server node, we are working on rectifying the issue. It will be resolve soon.
  52.  
  53.  
  54. ---------------------------------
  55. Warm Regards,
  56. 123Systems - Support Technician
  57. https://123systems.net/policy.html
  58. How would you rate this reply? Poor Excellent
  59. 22/08/2014 19:57
  60.  
  61. S R || Client
  62. The above is unavailable every now and then, which is unstable. Previously I contacted 123 to have them fixed and was promised to it moved to more stable platform . However the problem persists, and this is very interruptive to my projects. I seek your cooperation to get this fixed as soon as possible and once and for all.
  63.  
  64. ----------------------------
  65. IP Address: xxx.xxx.xxx.xxx
  66. Attachments:
  67. Screenshot from 2014-08-23 075412.png
  68.  
  69. 23/07/2014 21:04
  70.  
  71. Tech Support || Staff
  72. Hello
  73.  
  74. We are looking into this, please hold on.
  75.  
  76. ---------------------------------
  77. Warm Regards,
  78. 123Systems - Support Technician
  79. https://123systems.net/policy.html
  80. How would you rate this reply? Poor Excellent
  81. 23/07/2014 20:09
  82.  
  83. S R || Client
  84. Can I be updated on this issue? It's been weeks of zero productivity here!
  85. 16/07/2014 01:23
  86. Tech Support || Staff
  87. Hello
  88.  
  89. We are assigning your ticket to billing department.
  90.  
  91.  
  92. ---------------------------------
  93. Warm Regards,
  94. 123Systems - Support Technician
  95. https://123systems.net/policy.html
  96. How would you rate this reply? Poor Excellent
  97. 16/07/2014 00:24
  98.  
  99. S R || Client
  100. Ok, Brandon. Let's try your new node with the extra Gb memory. Look forward
  101. to your update. Thanks.
  102.  
  103. On Wed, Jul 16, 2014 at 11:31 AM, 123Systems Solutions Sales <
  104. sales@123systems.net> wrote:
  105.  
  106. > [image: 123Systems Solutions]
  107. > <http://mandrillapp.com/track/click.php?u=30125489&id=ba929d56190e476c84825feeac1c5d9f&url=https%3A%2F%2Fwww.123systems.net&url_id=7e6aa010d5ed8dd953930082eed02a3cce10bcd1>
  108. >
  109. > S R,
  110. >
  111. > If we provide you with an extra GB of memory and move you to a new node
  112. > will you consider staying?
  113. >
  114. > ---------------------------------
  115. > Warm Regards,
  116. > Brandon Harris
  117. > 123Systems - Support Technician
  118. > https://123systems.net/policy.html
  119. > <http://mandrillapp.com/track/click.php?u=30125489&id=ba929d56190e476c84825feeac1c5d9f&url=https%3A%2F%2F123systems.net%2Fpolicy.html&url_id=5ba44fc1ba7a229bb0214ea7ef7424288f0d27a8>
  120. >
  121. > ----------------------------------------------
  122. > Ticket ID: #xxx.xxx.xxx.xxx
  123. > Subject: Refund request - IP xxx.xxx.xxx.xxx
  124. > Status: Answered
  125. > Ticket URL:
  126. > https://123systems.net/billing/viewticket.php?tid=123-Y9R9J-ICJ&c=2RxnEqwl
  127. > <http://mandrillapp.com/track/click.php?u=30125489&id=ba929d56190e476c84825feeac1c5d9f&url=https%3A%2F%2F123systems.net%2Fbilling%2Fviewticket.php%3Ftid%3D123-Y9R9J-ICJ%26c%3D2RxnEqwl&url_id=4fcb92dc1fcee84a736726dc14f9a069120b08bf>
  128. > ----------------------------------------------
  129. >
  130. 15/07/2014 23:31
  131. bharris || Staff
  132. S R,
  133.  
  134. If we provide you with an extra GB of memory and move you to a new node will you consider staying?
  135.  
  136. ---------------------------------
  137. Warm Regards,
  138. Brandon Harris
  139. 123Systems - Support Technician
  140. https://123systems.net/policy.html
  141. How would you rate this reply? Poor Excellent
  142. 15/07/2014 22:32
  143.  
  144. S R || Client
  145. First of all, the frequent downtime started within just the week of purchase. I requested help within that purchase week, but it still happened - till this day! How can I host anything on it when it breaks so frequently?
  146.  
  147. Hence I think it's fair to make a refund on this VPS, as I am already an existing customer for another VPS. This is a second purchase and I am not happy with it given the above reasons.
  148.  
  149. I hope you see my point. Otherwise this VPS purchase is just $20 for nothing! Hope you see my point.
  150. 15/07/2014 14:11
  151.  
  152. bharris || Staff
  153. Sir we do not offer refunds but we want to save your business. How can we help do that?
  154.  
  155. ---------------------------------
  156. Warm Regards,
  157. Brandon Harris
  158. 123Systems - Support Technician
  159. https://123systems.net/policy.html
  160. How would you rate this reply? Poor Excellent
  161. 10/07/2014 07:31
  162.  
  163. Tech Support || Staff
  164. Hello
  165.  
  166. We are assigning your ticket to concern department.
  167.  
  168. ---------------------------------
  169. Warm Regards,
  170. 123Systems - Support Technician
  171. https://123systems.net/policy.html
  172. How would you rate this reply? Poor Excellent
  173. 09/07/2014 23:30
  174.  
  175. S R || Client
  176. What happen to the refund? Is this still in progress?
  177. 18/06/2014 02:17
  178.  
  179. S R || Client
  180. Hi. I bought this setup on May 21 and had since experienced extremely frequent downtime. Basically I can't host any site on it with some outage lasting over 3 hours!
  181.  
  182. Please refund this purchase. Thanks.
  183.  
  184. S R
  185.  
  186. ----------------------------
  187. IP Address: xxx.xxx.xxx.xxx
  188.  
  189. 30/05/2014 20:21
  190.  
  191. Andrew Moore || Staff
  192. We are aware of this problem and it will be fixed soon.
  193.  
  194. Thanks,
  195. ---------------------------------
  196. Warm Regards,
  197. Andrew M.
  198. https://123systems.net/policy.html
  199. @123Systems
  200. How would you rate this reply? Poor Excellent
  201. 30/05/2014 19:28
  202.  
  203. S R || Client
  204. The server (connection to backbone maybe) had recently performed poorly, with Total packet loss these 2 weeks. I also noticed the system uptime get refreshed (did it reboot itself?) and my at-home ping to it seems to indicate the server went down and up after 20 - 40 mins very frequently.
  205.  
  206. Pls move my server to a more stable platform, else it'll be impossible to use it at all. Tks.
  207.  
  208. ----------------------------
  209. IP Address: xxx.xxx.xxx.xxx
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