Carlos Morales7:58 AM
hi there, i set up my email and can access it via your guys' horde webmail and also can download emails via gmail pop account set up. but no matter what i do on iMail, the email won't work. keeps giving an account error saying it can't access the ports.
Carlos Morales7:59 AM
i have ssl enabled and port 143 for incoming
8:00 AM
Ruslan Simchenko has joined.
Ruslan Simchenko8:00 AM
Hello, my name is Ruslan! I would be glad to assist you.
Could you please provide me with the domain name?
Carlos Morales8:00 AM
clos.tv
Ruslan Simchenko8:02 AM
Checking status of mail server.
Carlos Morales8:03 AM
thanks
Ruslan Simchenko8:09 AM
I am sorry for the delay. Still checking.
Carlos Morales8:09 AM
all good
Ruslan Simchenko8:10 AM
As far as I see from SOA records, you've added your domain today on control panel, am I right? It looks like you are facing DNS propagation period, so I would like to specify this portion of information, if possible.
Carlos Morales8:11 AM
yes, it was added today. just don't understand why when i add the email account to gmail, it receives the pop3 emails. but i can't receive either pop or map on iMail.
Ruslan Simchenko8:13 AM
I explain this for you. This period, called propagation, is the projected length of time it takes for root name servers and cache records across the entire web to be updated with your website's DNS information. How quickly visitors are directed to the new name servers depends on their physical location, internet service provider and some luck; it is not something IX Webhosting has control over.

At the moment, unfortunately, we have to wait for your mail service to work fine, because most servers all over the world still "think" that domain has no MX records for mail service.
Carlos Morales8:15 AM
that makes sense. thank you
Ruslan Simchenko8:16 AM
As far as I see from my check, DNS records from our side are looking fine, so should they propagate - everything will be fine, Carlos. I'm glad that we found reason of this error.
Ruslan Simchenko8:17 AM
Should you have any further questions, feel free to contact us anytime. We are available 24/7.
8:21 AM
Carlos Morales has left.