T-Mobile Advantage Program

Good morning,

While attempting to re-verify my information for the Advantage program, I am receiving the attached error message.  Help?

Thanks,

ACC#: XXXXX


Attached Message:  It looks like this email doesn't match our list of eligible organization participants. Please check that you entered the correct email address and try again.
If it is correct, check with your HR department to find out if your employer is still participating in the Advantage Program or select "No, I do not have
an email account".

<!-- I sent these emails using the "email that doesn't match..." >
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We appreciate this opportunity to work with you regarding your request.


For your reference please refer to Case ID XXXX You will receive a response by phone or email once the case is processed.

The original subject of your request was:
Issues getting re-verified

Thank you
T-Mobile USA


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Hello MXXXX,

We appreciate you taking time to contact the T-Mobile Migrations Team.
For your reference, kindly take note of your Case ID XXXXX.

We have received your request but have been unable to re-verify your eligibility to the Advantage Program. Our systems indicate that X X Technical College is only offered to Business Account Types. We regret to inform you best we cannot renew the specific discount program on your account at this time. We apologize if the account was processed in the wrong discount program from the first place.

Should you have any inquiries about your T-Mobile account, please feel free to contact us at 1-800-937-8997 or 611 from your T-Mobile handset and one of our Customer Care Specialists would be more than happy to assist you.

Thank you for being a valuable customer of T-Mobile. We are looking forward to serve you better.


Sincerely,

EX X. XXXX
Business Care Offline
T-Mobile, USA


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Good morning,

So are you saying that I should inform the XX Dept. of Administrative Services that the T-Mobile employee discount is an error and no longer valid among the 4 cellular service employee discounts on offer?

Thank you, I will forward this information

-Marquis Hall


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Hi MXXX,

Thank you for taking the time to contact T-Mobile regarding case XXXXX.

Yes, your employer, X X Technical College, has an existing discount program under business accounts, not for individual accounts like what you are applying for.

Should you have any inquiries about your T-Mobile account, please feel free to contact us at 1-800-937-8997 or 611 from your T-Mobile handset and one of our Customer Care Specialists would be more than happy to assist you.

Thank you for being a valuable customer of T-Mobile. We truly appreciate your business.

Sincerely,

PX X XXXX
Business Care Offline
T-Mobile, USA


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Interesting.  Could you help me to understand the attached document?  It is my understanding that "business accounts" shouldn't have families.  Furthermore, let's be clear that this isn't in reference to a discount program that I am applying for, but rather a discount program that I was informed that I would need to re-verify--one in which I've been a part of for over a year.


Attachment:  The State of XX Employees & Families - TMOBILE ADVANTAGE PROGRAM FLYER - 2014
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Hello MXXX,

We appreciate you taking the time to contact the T-Mobile Migration Team. For your reference, kindly take note of you Case ID XXXXX.

We are glad to inform you that the Re-Verification request for X X Technical College (State of XX) has been successfully completed. You will start receiving an estimated 15% MRC discount off of the T-Mobile account.

Your new bill cycle close date is every 24th of the month with a due date of the 17th.

Should you have any inquiries about your T-Mobile account, please feel free to contact us at 1-800-937-8997 or 611 from your T-Mobile handset and one of our Customer care Specialists would be more than happy to assist you.

Thank you for being a valued customer of T-Mobile. We truly appreciate your business.

Sincerely,

CX X XXXX
Business Care Offline
T-Mobile USA