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Jul 17th, 2013
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  1. Hello,
  2.  
  3. I am very sorry that you receive a completely different item from the product you purchase. Thank you for the images.
  4.  
  5. We would like you to return the item back to us. We will reimburse up-to $20 for return shipping fee. Once the item is posted, please provide us with the image of the receipt of posting the item and we will reimburse the shipping fee to you.
  6.  
  7. Please return the item to the following address:
  8.  
  9. GPGS
  10. P.O. Box 62515
  11. New Kwun Tong Post Office
  12. Bamboos Centre, 52 Hung To Road, Kwun Tong
  13. HONG KONG.
  14.  
  15. Include with your returning item a note with the following details:
  16.  
  17. 1. Your order number
  18. 2. Your full name and address the order was sent to
  19. 3. The support tickets reference number
  20. 4. Reason why the item was returned
  21.  
  22. Do not send a parcel back without someway for us to know who sent it.
  23.  
  24. We recommend that you send the return in a small padded envelope
  25.  
  26. It is also recommended that you send your return by regular airmail, the same method you would send a letter by, this will reduce your shipping costs.
  27.  
  28. Could you also please provide us with your current shipping address once the item is posted and we will go ahead and mail out the correct item.
  29.  
  30. I again apologies that this has happened. Please let me know if you have any questions.
  31.  
  32. Thank you.
  33. Vijay.
  34.  
  35.  
  36. With best regards,
  37. RMA & Returns
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