1. Rules

- By playing on the TwinStar server the player agrees to these rules and agrees to adhere to them.

- The administrator reserves himself the right to change the server rules at any time.

- The list of some in-game violations is to be found below.

- The language for in-game general channels is mainly English.

- The player is obliged to observe changes to the rules announced via the twinstar.cz or kronos-wow.com web portal and abide by them even if they are not yet listed here.

- The administrator is the highest instance, his decision is final and there is no countermanding his decision.

- The Gamemaster acts upon a direct order from the Head Gamemaster and - in the absence of the Head Gamemaster - can act on his behalf, provided he has a permission to do so. It is possible to appeal against the Gamemaster's decision to the Head Gamemaster exclusively via private means of communication (IRC, PM on the forum, E-mail).

- The player is obliged to report any bug in the game. Failing to do so or abusing the bug will be punished based on the decision of a competent person.

- The player is obliged to report actions of another player that are in conflict with the server rules. The report may be directed to any person who is a part of the server team. Failing to do so is considered a gross violation of the server rules and the player might/will be punished as an accomplice.

- Any form of mocking, insulting or otherwise doing anything in contrast to a decision of any member of the server team is strictly prohibited.

- The Administrator reserves himself the right to banish any player from the server and services connected to the server WITHOUT stating a reason.

- There is no excuse for not knowing the rules.


2. Appeal for GM assistance and problem reporting

2.1) BugReport system

2.2) in-game Ticket system

2.3) IRC


Problems that can be resolved by a Gamemaster directly in-game are to be addressed through the ticket system. Other problems can be discussed on the forum or with a competent person (GameMaster) on the IRC channel #kronos-wow, via an IRC query or a PM on the forum (Do not forget to fill in the message subject! Incoming messages without subject will be deleted unread!). Use e-mail correspondence only exceptionally or in special occasions. For clarification, a list of the most frequent problems follows. In case the player is faced with a problem not listed below, he is advised to use common sense and think twice whether his problem is to be addressed through the ticket system or somewhere else.


2.1) BugReport:

Things to consider before reporting:

- It is essential for you to read [url=http://www.twinstar.cz/bug-reports/?lang=en]How To Report a bug[/url] before creating a report. In case you do not follow the instructions and create an inappropriate report, it might be cancelled and not dealt with at all!

- Disable addons and delete WTF folder to ensure the issue is not caused by your addons.

- You are only allowed to write in English in the bugreport, whether you are creating a report or adding a comment. Using other language(s) might result in being banned from posting to the bugreport.

- Check twice before you create a new issue whether a similar/the same issue concerning the same bug has not already been created. if it has, then write a comment updating it and provide any new information that has not been stated yet.

- When you create a report, please provide us with as many information as possible (thorough description and/or screenshot, video etc.). The more information we get, the sooner the issue might be resolved.

Things that are to be reported in the BugReport:

- all bug reports or problems which - due to their nature - are not possible to be resolved in-game

- global problems (i.e. problems that concern not only you but more or all players)


2.2) Ticket system:

Things that are to be addressed in the in-game Ticket System:

- bugged instance ID

- impossibility to complete a quest after a server crash

- bugged character statistics

- disappearance of an already learnt spell

- bugged trade skills

- character stuck in a texture

- impossibility to mount/dismount, bug concerning a change of form


Things that ARE NOT to be addressed in the ticket system:

- quest is bugged and/or cannot be completed (create an issue in the BugReport)

- spell, ability or item is bugged (create an issue in the BugReport)

- NPC/GO/loot is missing or bugged (create an issue in the BugReport)

- rename / transfer of the character (can be done in the account manager on https://www.twinstar.cz/)

- request for changing an e-mail (can be done in the account manager on https://www.twinstar.cz/)

- request for returning a disappeared item/gold/honors/AP (we do not do it at the moment)

- vulgarities, spam, gibberish (can be punished with an in-game BAN http://forum.twinstar.cz/forumdisplay.php/507-Blacklist-(Kronos))



!!! ATTENTION !!! Every ticket absolutely HAS TO contain a detailed description of the problem, the TIME when the player can be contacted in-game, the NICK of the character on which the player can be contacted or the NICK of the affected character if they are not identical.


Ticket treatment:

If you want to have your issue resolved more quickly and easily, you can contact a GM directly on the #kronos-wow IRC channel. However, we cannot guarantee you 24/7 support there.


2.3) Things that are to be addressed on the IRC:

- in-game problems, which you are advised to present in the ticket as well (if it can be addressed there). If the problem is solved, delete the ticket. We cannot guarantee you that there will aways be a GM available to help you on the IRC!

- urgent problems that need to be resolved in a shortest time possible


3. Linked punishments

In case of a violation of the rules of one of the services (game, forum, IRC), it may be decided to impose a punishment on another service. Meaning, if the player is punished with a BAN on the forum, he may be punished with a BAN in-game. Ban on the IRC channel can likewise be linked with a BAN in-game. Punishments can be linked between any of the services, including a global blocking of all the services of the twinstar.cz/kronos-wow.com server.


4. Purchasing stars

- Purchasing stars is allowed only via the official DONATE system

- Any attempt to sell DONATE stars in any other way (PM, chat in the game, advertisements, etc.) will lead to a permanent ban on the seller's account and, if possible, a permanent IP ban. If there is a player repeatedly trying to sell stars from one IP address, a ban might be imposed on multiple/all the accounts connecting from the IP address.

5. Using anonymous connection and DynIP

- It is strictly forbidden to use any means of changing or hiding real information about a connected client.

- It is strictly forbidden to connect to the game server, forum or IRC via anonymous proxy servers (Level 1, Level 2, Level 3), ELITE proxy, web anonymizers, anonymous VPN servers or other services, including any software using these means.

- The only exception is using BNC (PsyBNC) for connecting to the IRC channels of the server.

- Performing the aforementioned forbidden activities will result in locating the real server/forum/IRC accounts of the person involved and their immediate suspension.

- Any abuse of the variability of dynamic IP addresses for spamming or violating the rules will result in sending the LOGs of such actions to an ISP (=connection provider) to which the DynIP is registered and immediate cessation of these actions will be demanded. In extreme cases the situation may result in filing an official complaint against the person involved.

In case of using an anonymous connection, it is possible to grant an exception. The appeal for an exception must be sent exclusively via e-mail and must contain the name of the account (or a registered nick on IRC), service involved (game, forum, IRC), type of the connection (Ann proxy, Elite, VPN, ... etc.) and the reason for using an anonymous connection (e.g. A port is blocked on the dormitories, therefore I use a tunnel to an anonymous VPN server via which I play). Upon approval, the user is authorized to use an anonymous connection. Requests have to be sent to the server Administrator only.


6. The following violations are punished:

- It is strictly forbidden to play (do quests, level up, play PvP) with more than one character at the same time -> multiboxing is forbidden! (only on Kronos)

- It is strictly forbidden to abuse known bugs/exploits.

- Win Trading

- Looting chests in high-level zones with a low-level character (except for the chest in Gurubashi Arena - with trinket)

- Honor Trading

- It is forbidden to have more than 25 people online in the instance at one time. (10 people for 10-man raids, 20 people for 20-man raids).

- It is forbidden to loot a boss when your character was not in the instance during the boss fight.

- Conducting any CASINO type activities is forbidden.

- It is forbidden to purposefully place shaman totems into the texture in areas where they cannot be hit with spells. If the totem cannot be destroyed with a spell even though the attacker is casting from a regular position, the player guilty will be punished accordingly.

- Getting to the other side of doors without actually walking through them

- Using quest items for other purposes than intended

- Fighting bosses outside their allotted area

- Intentionally bugging pets / demons / totems / NPCs in cities

- Using character corpses in other than the usual way can be punished

- Abusing bugs/exploits that are not specified here can be punished

- Abusing the ticket system

- Naming a character/guild in conflict with the Blizzard naming policy: https://us.battle.net/support/en/article/naming-policy

- Using a name of a TwinStar team member for naming a character/guild/... can be punished

- Bypassing a locked instance entrance by abusing a bug/exploit

- Resurrecting players with non-combat spells during combat in an instance

- Violating the event rules or intentional spoiling events

- Coloring or other text adjustments in a communication channel

- Abusing owner/moderator rights in a communication channel

- Pretending to be a team member.

- Repeated vulgarisms, offensive language, trolling, racism etc. in public chat

- It is forbidden to spam public communication channels, write meaningless or inconsequential messages or encourage players to violate the server rules

- It is forbidden to name in-game characters or pets with vulgar, insulting or mocking expressions. At the same time, it is forbidden to choose names which are the same as or similar to the names or nicknames of anyone in the server team

- It is forbidden to advertise other servers with the same or similar focus as TwinStar.cz. It is also forbidden to post links or information about sites which contain direct information about such servers

- It is forbidden to advertise any form of warez, including materials linking to warez

- Repeatedly creating new characters for the purpose of harassing a player that added the previous character of the same player to his/her ignore list.

- Insulting members of the TwinStar team

- Any insulting insinuations towards the TwinStar team

- Using automated software for unmanned playing on the server (botting)

- Modifying the functioning of the client or its communication with the server (hacking)

- Trading/exchanging characters or accounts via public channels (it is allowed only in the "characterauction" channel: /join characterauction)

- Deliberate exploiting of "blind spots" in neutral cities (guards do not react to your attacking an enemy player)

- Any abuse of errors/bugs not listed here is punished solely based on the decision of a GM or the Administrator of the server

- The extent of the punishment is exclusively up to the GM who is imposing it.

- Aside from a BAN, it is also possible to impose a "material" punishment (deleting /a piece of/ equipment, gold, items etc.)

- It is necessary to adhere to the laws of the EU and USA

- Some of the violations mentioned above are described more thoroughly in the general version of the TwinStar rules (see THIS topic)

- Punishments are effective immediately