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- I couldn't find a similar thread and this bug makes me so upset because it almost always happens.
- What are the steps you took to get to the error/issue?
- 0. (I downloaded several playlists and I almost have the 3333 song limit but still have free space on my ext SD card)
- 1. disconnect Wi-Fi, deactivate streaming via cellular network
- 2. start spotify, play a offline playlist
- 3. listen to some music
- 4. go to Android home screen, activate WiFi, device connects to a network
- 5. after a few seconds, the music suddenly pauses, sometimes during a song, but most times while the next (downloaded=offline) song should start playing.
- 6. spotify reacts veeeery slowly, it takes several seconds (sometimes half a minute) until the spotify screen loads (until the cover is shown and the forward/play/pause keys react) when I reopen spotify. Often, the song that just played finished and the song's progress bar stopped at the end of the song and just stays there for half a minute or so.
- What I expected to happen
- The music should just continue playing with high priority, no music is downloaded, no special system ressources are used (games, big apps, facebook, ...)
- Did you restart your device when troubleshooting in section B?
- Oh, you want me to restart my device 20 times a day? Well, I restart my device several times a week but this is a permanent error.
- I always listen to spotify while studying and of course Wi-Fi is disabled. Every like 20-30 Minutes when I connect my Wi-Fi, this happens.
- Did you read the connection troubleshooting tips?
- Yes: It's a permanent error, in most cases I don't have access to the touter, Windows version works, no anti-virus
- Your device
- Galaxy S4 I-9505 (European)
- Device’s Operating System
- 4.4.2 KitKat
- What type of account do you have?
- Premium
- Space left on your device
- 692 MB
- Space left on your External SD card (if applicable)
- 491 MB but also happend with roughly 1,2GB
- Is your device rooted?
- No
- Are you using a custom ROM, if so which one, exactly?
- No
- Did you set your external SD card as storage location?
- Yes, No
- Did you manually install an older version before installing the latest version from the Play Store?
- No
- Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
- Yes, problem is the same with Mobile Data (GSM)
- If you said "No", when does the issue not occur?
- -
- My mobile Spotify version
- 1.4.0.631
- My mobile provider and country
- T-Mobile (Germany)
- My username
- <--
- Do you have a Spotify (non-Facebook) login?
- yes
- Are you logging in with Facebook or with your Spotify login details?
- No
- Do you have any screenshots you can attach to more clearly explain your issue?
- Not yet, I could make a tons of videos of spotify problems if you want to. Like just opening the app and waiting for a year.
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