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  1. 01:53 *** Aubs joined #BlueVM
  2. Welcome to #BlueVM! Updates: If you enjoy what we do, buy us a cup of coffee: https://bluevm.com/coffee | Average Ticket Reply Time: 4.3 Hours | Server uptimes available @servers | Visit us online @ http://bluevm.com
  3. Topic set by Johnston on Tue Jul 31 2012 08:44:00 GMT+0100 (GMT Daylight Time)
  4. 01:53 Aubs Hey all.
  5. 01:53 Aubs What's going on with connectivity?
  6. 01:54 rallias To...
  7. 02:07 *** Josh is now known as Josh[Away]
  8. 02:11 *** Josh[Away] is now known as Josh
  9. 02:31 *** Josh is now known as Josh[Away]
  10. 02:52 *** Speedstick joined #BlueVM
  11. 02:52 Speedstick any staff available?
  12. 03:07 Speedstick I just need tun/tap enabled
  13. 03:15 *** therock247uk quit (Connection reset by peer)
  14. 03:31 Speedstick Username: vuvfhgjs.vm please enable it
  15. 03:31 Speedstick one of you have to be awake, got the full fleet in here
  16. 03:34 *** WebChat8685 joined #BlueVM
  17. 03:35 *** WebChat8685 quit (Client exited)
  18. 03:36 Aubs Hi, @rallias ... Issues currently as per this thread : http://www.lowendtalk.com/discussion/4204/what-happen-to-bluevm-california039s-node#Item_14
  19. 03:37 Aubs Of the three VPS' that I have monitoring scripts running, it appears that my BlueVM VPS can't see either of the other two, though they're not reporting any issues between themselves or in contacting my BlueVM machine.
  20. 03:39 Aubs i.e.
  21. 03:39 Aubs A can ping B
  22. 03:39 Aubs B can ping A
  23. 03:40 Aubs A can ping C
  24. 03:40 Aubs A can ping C
  25. 03:40 Aubs C CANNOT PING A
  26. 03:40 Aubs B can ping C
  27. 03:40 Aubs C CANNOT PING B
  28. 03:41 Aubs And the frequent emails from : hypervm@199.19.106.130
  29. 03:41 Aubs The port 80 is Up on 204.12.my.ip. Was Down for 100.8 Minutes
  30. 03:42 rallias I honestly cannot say.
  31. 03:43 rallias I was promised a KVM access two and a half hours ago, until I can access that, I can't do squat.
  32. 03:43 Aubs There's no comment on #Twitter or the forums.
  33. 03:43 Aubs Oh right, sorry.
  34. 03:43 Aubs I assumed you helped out here.
  35. 03:43 rallias I do.
  36. 03:43 rallias I can't look to see what the problem is however without access to an IPMI screen.
  37. 03:43 Aubs Any @ops alive? Ishaq , Johnston , BlueVM ....?
  38. 03:43 Speedstick rallias when you get kvm can you give me tun/tap?
  39. 03:44 Speedstick my problem is easy but important to me
  40. 03:44 Speedstick the ddos stuff is different league for others servers
  41. 03:44 rallias Speedstick, Put in a ticket for that, I don't handle tun/tap.
  42. 03:44 Aubs Speedstick: rallias is a customer too
  43. 03:44 rallias Aubs no, I'm an employee.
  44. 03:44 Speedstick tickets take hours
  45. 03:44 Speedstick JOHNSTON where you at
  46. 03:45 rallias He's on his drive home I'm assuming.
  47. 03:45 rallias Its a quarter to 5 where he is IIRC.
  48. 03:45 Aubs rallias: sorry, I thought from you not being able to help that you were another customer.
  49. 03:45 Speedstick well he needs to hurry up
  50. 03:45 rallias Aubs Trust me, some days I wish that was the limit of my role.
  51. 03:46 Aubs rallias : So as an employee, you 'honestly cannot say' if there's any problems ?
  52. 03:46 rallias I can't say one way or another what the root problem is until I have console access.
  53. 03:46 Aubs Ahh fair enough.
  54. 03:46 Aubs And there's only one person with console access?
  55. 03:47 rallias Nobody has that access yet.
  56. 03:47 rallias We're waiting for an IPMI device.
  57. 03:47 Aubs Somebody MUST have that access as an organisation!
  58. 03:47 rallias The datacenter?
  59. 03:48 rallias I'm awaiting console access so I can properly debug and alieviate the issue at hand.
  60. 03:48 *** WebChat5447 joined #BlueVM
  61. 03:49 Speedstick who you waiting on
  62. 03:49 rallias The one with the onus of the IPMI.
  63. 03:49 *** WebChat5447 quit (Client exited)
  64. 03:50 Aubs The issues I've had from hypervm .. one example from 29/July (19 days ago) The port MySSHport is Up on 204.12.My.IP. Was Down for 3047.9 Minutes
  65. 03:50 Aubs That's 50hrs or 2.1 days!!!
  66. 03:51 Aubs Communication is one of the biggest mediums and requirements now days. I know I'm only on a cheap VPS, but still, I am a customer.
  67. 03:52 Aubs rallias: As an employee, who has console access?
  68. 03:53 rallias Aubs, In its current state, nobody.
  69. 03:53 Aubs rallias: Who has control over the IPMI device? - What access did everyone have prior to the IPMI device?
  70. 03:53 *** Josh[Away] is now known as Josh
  71. 03:53 rallias When the IPMI device arrives, I'll be looking into whatever issues there are.
  72. 03:53 Aubs rallias: Are you saying the host has no control over their equipment AT ALL until the IPMI device is put in place?
  73. 03:54 rallias There were failsafes in place.
  74. 03:54 rallias They failed.
  75. 03:54 Aubs Had they been tested as bona fide failsafes?
  76. 03:54 Aubs Where is the communication to your customers?
  77. 03:55 rallias I don't handle communications.
  78. 03:55 Speedstick what is it you do?
  79. 03:55 Speedstick exactly
  80. 03:55 rallias I handle making sure uptime is maintained.
  81. 03:55 Aubs LoL
  82. 03:55 rallias And that certain vulnerabilities are patched.
  83. 03:56 Speedstick lol at Aubs lol that's pretty funny but the ddos stuff isn't your fault rallias
  84. 03:57 Speedstick though the downtime is annoying, at least one guy in here already canceled service apparently
  85. 03:57 Aubs rallias: I work in an IT Services Desk (call centre). Dealing with communications isn't my job either, but if I hear that out customers haven't been alerted to a potential major issue, I would seriously complain to management that the comms haven't been dealt with and request that they be pushed out with immediate effect.
  86. 03:57 Speedstick broken distros is very annoying too
  87. 03:57 Aubs "It's not my job" isn't an answer.
  88. 03:57 Aubs It's not an excuse either.
  89. 03:58 Aubs Without customers, you wouldn't be an employee.
  90. 03:58 rallias Are you lecturing me as to how I do my job?
  91. 03:59 Aubs I'm not lecturing you as to how to do your job, I'm questioning your attitude towards your employer and your customer base.
  92. 03:59 rallias I do what I can.
  93. 03:59 Speedstick lol the part from mortal kombat "IT HAS BEGUN" just started in my head
  94. 04:00 rallias I do not have access to the Twitter account. I do not have access to the facebook account. My account on the forums isn't one with elevated privileges. I do what I can. If that isn't satisfactory to you, then I'm sorry. I can't satisfy you.
  95. 04:01 Speedstick I think we all need to have a sitdown with Johnston
  96. 04:01 Speedstick have him elevate your access since hes rarely on so that things have a better shot at getting done
  97. 04:01 rallias That's just like going into a Best Buy, realizing that your computer is getting repaired slower than you wish they did, buying a plane ticket to Chicago, and complaining to the employees responsible for handling your laptop to their face.
  98. 04:02 rallias I'm not PR. I don't pretend to know PR. Nor wil I criticize my superiors over a PR issue.
  99. 04:02 rallias Because I know I am very capable of fucking up with PR.
  100. 04:02 Aubs Who does have access to the Twitter / Facebook / Forum account? If there's only one person, that's shocking.
  101. 04:02 Aubs With any business, the customer should always be the forefront of everyones mind. If there's an issue, let the customer know as soon as is practcably possible. If you don't have the abilities to do so, ge tthe person who does have access to do it or give you the required access.
  102. 04:03 Aubs **practicably
  103. 04:04 rallias I'm sorry our /var/log/nginx/error.log is not publicly accessible. Would you like me to make adjustments so that is better suited to your whims?
  104. 04:04 Aubs No.
  105. 04:05 Speedstick rallias why don't you enable my tun/tap
  106. 04:05 Aubs I'd like the company to ensure that sufficient employees have access to notify the customer base when an issue arises.
  107. 04:05 rallias Speedstick, I don't have access to said interface.
  108. 04:05 Speedstick if you can adjust his files you have access i'm guessing
  109. 04:06 rallias Half the battle is knowing which file to access.
  110. 04:07 Aubs rallias: Who has sufficient access to the Twitter / Facebook / Forum accounts in order to alert customers to outages?
  111. 04:07 Aubs @servers
  112. 04:07 Obby Illinois: Online || Kansas: Online || Pennsylvania: Online || California: Online
  113. 04:07 Speedstick man Johnston needs to get online
  114. 04:07 Speedstick this is ridiculous
  115. 04:09 Aubs Speedstick: It's not ridiculous (sort of!). What is ridiculous is that we, as paying customers, aren't being kept informed in a formal manner.
  116. 04:09 Speedstick I have to go do something for about an hour if he pops on please ask him to enable tun/tap on Username: vuvfhgjs.vm if he goes to bed before I come back and I still can't use vpn i'm gonna be really annoyed
  117. 04:10 Speedstick not throwing out threats but I may have to cancel my account, don't want to as I like Johnston, but I need to be able to use my vps
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