5 things that most excite you.
1) Work with the product team to develop a new feature based on feedback from customers
2) Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
3) Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
4) Work with 3rd party partners to track down a tricky situation for a joint customer
5) Analyze thousands of support tickets to spot trends the product team can use

5 things that least excite you.
1) Create video tutorials to help teach users a specific feature or use case
2) Find and recruit teammates for the support team
3) Scheduling shifts and collaborating as part of a growing cohesive support team
4) Make Zap templates to help showcase the thousands of ways customers can use Zapier
5) Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites