vi /opt/otrs/Kernel/Config.pm

package Kernel::Config;

sub Load {
    my $Self = shift;
    $Self->{'DatabaseHost'} = 'localhost';
    $Self->{'Database'} = 'otrs';
    $Self->{'DatabaseUser'} = 'otrs';
    $Self->{'DatabasePw'} = 'hot';
    $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
    $Self->{Home} = '/opt/otrs';
    $Self->{'DefaultCharset'} = 'utf-8';

    # Enable LDAP Authentication Sync for Agent #
    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
    $Self->{'AuthSyncModule::LDAP::Host'} = 'pdczavod.moizavod.local';
    $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'ou=Admins,dc=moizavod,dc=local';
    $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'member';
    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=rasa,OU=Users,OU=russia,DC=moizavod,DC=local';
    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'pk4rtfgv2sd';
    # Enable Agent Mapping from LDAP to DB #
    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
    UserFirstname => 'givenName',
    UserLastname => 'sn',
    UserEmail => 'mail',
    };

    $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
        'users',
    ];
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'pdczavod.moizavod.local';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=moizavod, dc=local';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=rasa,OU=Users,OU=russia,DC=moizavod,DC=local';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'pk4rtfgv2sd';
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} ='pdczavod.moizavod.local';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=moizavod, dc=local';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=rasa,OU=Users,OU=russia,DC=moizavod,DC=local';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pk4rtfgv2sd';
    $Self->{CustomerUser} = {
     Module => 'Kernel::System::CustomerUser::LDAP',
     Params => {
      Host => 'pdczavod.moizavod.local',
      BaseDN => 'dc=moizavod, dc=local',
      SSCOPE => 'sub',
      UserDN => 'СN=rasa,OU=Users,OU=russia,DC=moizavod,DC=local',
      UserPw => 'pk4rtfgv2sd',
    },
    CustomerKey => 'sAMAccountName',
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
    ],
  };
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use warnings;
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];

use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

1;