Timewarner - Updated tool list as of 3/13/15

User TimeWarner has entered room
Analyst BryonP. has entered room
BryonP.>Thank You for the chat. My name is Bryon. I'll be happy to assist you with your request.
TimeWarner>Hey Bryon.
TimeWarner>I'm Emili, I'm from the REDACTED(FAGGOT) Office.
BryonP.>Hi Emili
TimeWarner>The person that trained me is in a meeting at the moment, and I have a few questions if that's okay.
TimeWarner>If it's not, I understand.
BryonP.>What type of question do you have please
TimeWarner>If I'm looking up an account by CPE IP(DNS), do I use Unified?
BryonP.>or Nyroc
BryonP.>Docsis
TimeWarner>Aw, I see. That would pull up account details, right?
TimeWarner>Or would that give me the MAC to lookup in AAD?
TimeWarner>Wait, AAD is for Acc number lookups.
TimeWarner>My bad.
BryonP.>the MAC to look up in AAD also the acct#
TimeWarner>What exactly does Icon do?
TimeWarner>It was poorly explained to me.
BryonP.>Icoms?
TimeWarner>I think? Not sure. Haha.
TimeWarner>My trainer has a heavy accent.
BryonP.>Icoms is a billing system
TimeWarner>Okay.
TimeWarner>In what situation would I ever use Genocide and Real?
BryonP.>Thats for Fiber
TimeWarner>Both of them are?
BryonP.>are for signal levels and equipment status I think
TimeWarner>Okay, thanks.
TimeWarner>One last question aha
BryonP.>Youre Welcome. Is there anything else I can assist you with at this time?
TimeWarner>ACSG, what exatly is it?
TimeWarner>My trainer just told me it exists, nothing more:/
BryonP.>ACSG a biller for NYC, TX  and CA
TimeWarner>Thank you.

---------------------------------------------------------------------------------------

ICOMS - Billing System
Nyroc/Docsis - IP/DNS Lookup
Unified - IP/DNS Lookup
AAD - Pulls up accounts by Acc #/pin.(Which you get from Unified or Nyroc.
Genocide - Fiber Equipment Signal Check/Status
Real - Fiber Tool
ASCG - Billing tool for NYC, TX, and CA.

-----------------------------------------------------------------------------------------

@_Hain_