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Garrett McMillan:  Screen Shot 2017-01-22 at 11.53.44 PM.png
Garrett McMillan:  Screen Shot 2017-01-23 at 12.01.03 AM.png
Garrett McMillan:  I'm a developer and made the site 'shouldabeenberniestickers.myshopify.com'. When the shop was done I set up the domain configuration (seen in the image provided). Easy enough.
Garrett McMillan:  However, In the site/domain/account transfer process, somehow, it disabled me and my client from being able to login (seen in the first image).
Garrett McMillan:  I contacted you guys (using this same "live help chat") and they couldn't help, forwarding the ticket to the support team. This was 3, now 4, days ago.
Garrett McMillan:
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Garrett McMillan:  Because we couldn't login, I couldn't even create a ticket (through that store) to fix it, thus I created a new store, (this store) just to be able chat with you guys.
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Garrett McMillan:  I would just setup the same store using the store im using now (shoulda-been-bernie.myshopify.com) but it wont let me
Garrett McMillan:  Screen Shot 2017-01-23 at 12.26.53 AM.png
Glacy B:  Hi there, this is Glacy your Shopify Guru. Let me read through your messages. :)
Garrett McMillan:  I cannot express how frustrating this is not to mention I fear I could lose this client because of this issue after I already put down my own money and days of my time on setting up these accounts, the domain, the emails and this store. That being said, because I bought the domain and am configure this for a client, I was the one to hand over their accounts and email accounts for the domain. Once we ran into this issue I requested they give me their logins back so I can take care of this issue with you right now (cuz I may I transferred the account to them, and didnt want to middle man it)
Garrett McMillan:  I also in my developer login it says 'shouldabeenberniestickers.myshopify.com' is canceled. I don't care if the store has to be setup thought that store name ('shouldabeenberniestickers.myshopify.com') or the one I'm chatting with you now on ('shoulda-been-bernie.myshopify.com') I just want the store up
Garrett McMillan:  Screen Shot 2017-01-23 at 12.28.42 AM.png
Garrett McMillan:  Just tell me which store to use and if its 'shouldabeenberniestickers', like mentioned above, i need for it to be able to allow me to get to the login page. If its the one Im using now ('shoulda-been-bernie.myshopify.com') then you need to fix the issue that's throwing the "Domain has already been taken" error
Glacy B:  I tried pulling up the account the shouldabeenberniestickers.myshopify.com, and it looks like the system marked this as cancelled, though I can't get in to it since it's not verified, if you don't mind can you verify some information in that account so I can get in and remove the domains?
Garrett McMillan:  sure, and like I said all the emails under both accounts are going to me
Glacy B:  Your email is shopify@vyga.io?
Garrett McMillan:  yes
Garrett McMillan:  And after this issue I had them return all "@shouldabeenbernie.com" emails until this is resolved
Glacy B:  Hmm it looks like there's a different email
Glacy B:  Ah yes, can you verify which @shouldabeenbernie.com email it s
Glacy B:  is*
Garrett McMillan:  Because the store is canceled im not sure what its under, but I'd try the following in the following order: sarah @shouldabeenbernie.com
Garrett McMillan:  then maybe "team@shouldabeenbernie.com" and ""support@shouldabeenbernie.com" but im pretty sure its "sarah@shouldabeenbernie.com"
Glacy B:  Support got in
Garrett McMillan:  well... it may be "team@shouldabeenbernie.com"
Glacy B:  Can you verify the address on file?
Garrett McMillan:  I've already addressed this issue, of not knowing what address its under "Because the store is canceled im not sure what its under"
Garrett McMillan:  I have no why of checking becasue when i try to login it reroutes me, and like I said In this section " I cannot express how frustrating this is not to mention I fear I could lose this client because of this issue after I already put down my own money and days of my time on setting up these accounts, the domain, the emails and this store. That being said, because I bought the domain and am configure this for a client, I was the one to hand over their accounts and email accounts for the domain. Once we ran into this issue I requested they give me their logins back so I can take care of this issue with you right now (cuz I may I transferred the account to them, and didnt want to middle man it)" that I am now managing all the emails again so you can send me an emial to what ever the accounts under and I can varify it.
Glacy B:  Hmm, okay if that is the case, here's what I'm going to do since we can't get into the account, I will have to escalate this issue to our account integrity team and have them move the domains from this cancelled account to the new account you created
Glacy B:  Yeah I do understand how frustrating it is, that's why I'm trying to verify it with your so I can do it myself and make it easier for both of you and your client. You losing your client is the last thing I wanted.
Glacy B:  However for me to dive into this and disclose information, I will have to authenticate the account
Garrett McMillan:  thank you. please dont tell me I have to wait again for this, as I mentioned its urgency above "I cannot express how frustrating this is not to mention I fear I could lose this client because of this issue after I already put down my own money and days of my time on setting up these accounts, the domain, the emails and this store."
Glacy B:  I know this is urgent, one reason I don't want to escalate it and do it myself, but if you can't authenticate it with me, I will have to escalate this to our higher tier team
Glacy B:  is there anyway for you to ping your client and get the address on file ?
Garrett McMillan:  can you send an email to "sarah@shouldabeenbernie.com" or "team@shouldabeenbernie.com" or whatever the account is under and I can verify it from there?
Glacy B:  Do you have access to all of these?
Garrett McMillan:  yes
Garrett McMillan:  the emails all of it
Glacy B:  AWESOME! That will work . Alright let's move to emails channel if you don't mind, and I need you to Respond to the transcript email from the email where it was sent from. Sounds good?
Glacy B:  I mean email it was sent to*
Garrett McMillan:  Im going to refer you back to my section where I stated ". That being said, because I bought the domain and am configure this for a client, I was the one to hand over their accounts and email accounts for the domain. Once we ran into this issue I requested they give me their logins back so I can take care of this issue with you right now (cuz I may I transferred the account to them, and didnt want to middle man it)" that I am now managing all the emails again so you can send me an emial to what ever the accounts under and I can varify it."
Garrett McMillan:  I'm watching the inbox. Im expecting an email right?
Glacy B:  Alright then. I'll send the transcript right there, i will be able to get into the account once you respond
Glacy B:  it will be the suppor@
Garrett McMillan:  at @vyga.io or @shoudlabeenbernie.
Glacy B:  @shoudlabeenbernie
Garrett McMillan:  ok I'm watching the inbox. lemme know when it's sent
Glacy B:  We will have to end this chat and continue there so I can tag the email in our transcript
Garrett McMillan:  what?
Garrett McMillan:  am I not getting an email first?
Glacy B:  No, I will have to tag it in our transcript, so we have to end this chat so we I can send the transcript to the email. Don't worry I won't leave you. :) I'll spend extra hours to help you out with this
Garrett McMillan:  so ill get an email of this transcript and that does what exactly. I can see it now.
Glacy B:  Once you get the transcript, all I need you to do is to reply to it. That way it will be authenticated
Garrett McMillan:  how is that verifying me? cant you just email me literally anything and can respond while not having to close this chat.
Glacy B:  The fact that you have access to the email verified you. But that only works in email channels
Garrett McMillan:  I really don't wanna close this chat box I waited thought 45+ ppl ahead of me to get at 1am. is their anyother way?
Glacy B:  Yes. the other way is for me to escalate this, and that means you will have to wait for our higher team to respond.
Glacy B:  You have to trust me on this one. Let's do the emails.
Garrett McMillan:  ok so i close the chat, you fwd me it and then what do i do from their?
Your guru is typing...

ok I'm closing it.
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