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- Please go through the below story its very interesting...
- Vanilla Ice Cream that puzzled General motors’!!!!
- An Interesting Story
- Never underestimate your Clients' Complaint, no matter how funny it might
- seem!
- This is a real story that happened between the customer of General Motors
- and its Customer-Care Executive. Pls read on.....
- A complaint was received by the Pontiac Division of General Motors:
- 'This is the second time I have written to you, and I don't blame you for
- not answering me, because I sounded crazy, but it is a fact that we have a
- tradition in our family of Ice-Cream for dessert after dinner each night,
- but the kind of ice cream varies so, every night, after we've eaten, the
- whole family votes on which kind of ice cream we should have and I drive
- down to the store to get it. It's also a fact that I recently purchased a
- new Pontiac and since then my trips to the store have created a
- problem.....
- You see, every time I buy a vanilla ice-cream, when I start back from the
- store my car won't start. If I get any other kind of ice cream, the car
- starts just fine. I want you to know I'm serious about this question, no
- matter how silly it sounds "What is there about a Pontiac that makes it not
- start when I get vanilla ice cream, and easy to start whenever I get any
- other kind?" The Pontiac President was understandably skeptical about the
- letter, but sent an Engineer to check it out anyway.
- The latter was surprised to be greeted by a successful, obviously well
- educated man in a fine neighborhood. He had arranged to meet the man just
- after dinner time, so the two hopped into the car and drove to the ice
- cream store. It was vanilla ice cream that night and, sure enough, after
- they came back to the car, it wouldn't start.
- The Engineer returned for three more nights. The first night, they got
- chocolate. The car started. The second night, he got strawberry. The car
- started. The third night he ordered vanilla. The car failed to start.
- Now the engineer, being a logical man, refused to believe that this man's
- car was allergic to vanilla ice cream. He arranged, therefore, to continue
- his visits for as long as it took to solve the problem. And toward this end
- he began to take notes: He jotted down all sorts of data: time of day, type
- of gas uses, time to drive back and forth etc.
- In a short time, he had a clue: the man took less time to buy vanilla than
- any other flavor. Why? The answer was in the layout of the store. Vanilla,
- being the most popular flavor, was in a separate case at the front of the
- store for quick pickup. All the other flavors were kept in the back of the
- store at a different counter where it took considerably longer to check out
- the flavor.
- Now, the question for the Engineer was why the car wouldn't start when it
- took less time. E..ureka - Time was now the problem - not the vanilla ice
- cream!!!! The engineer quickly came up with the answer: "vapor lock".
- It was happening every night; but the extra time taken to get the other
- flavors allowed the engine to cool down sufficiently to start. When the man
- got vanilla, the engine was still too hot for the vapor lock to dissipate.
- Even crazy looking problems are sometimes real and all problems seem to be
- simple only when we find the solution, with cool thinking.
- Don't just say it is " IMPOSSIBLE" without putting a sincere effort....
- What really matters is your attitude and your perception.
- Moral of the Story "Try to Fix the Bug instead of making it as a Known
- Issue"
- Real Great Story.....!!!!!!!
- Cheers...!!!
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