Artur S.: Hello, Kyle Adam. How can I help you today?
Kyle Adam: hi
i had my key banned by ubisoft
i used g2a shield
Artur S.: I am terribly sorry for the problem, in this case please provide the screenshots of the error message which shows up when you try to activate the game as well as your Uplay games library to www.g2a.com/mpcomplaint
Providing such screenshots will allow us to resolve your case more efficiently.
Kyle Adam: i spoke to anna d yesterday for about an hour and a half
okay
here's my problem
Artur S.: ok
yes please?
Kyle Adam: OFFICIAL STATEMENT ABOUT THE UBISOFT SITUATION
As some of you may already know, steps have been taken
to remove games purchased indirectly from a publisher,
via main marketplaces in the web.
G2A.COM is not in any case responsible
for any of these procedures.
However, we are well aware of this process
and will do everything possible to compensate for that.
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
If so, these users will get a compensation.
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
G2A.COM will make every possible exertion
to prevent this kind of procedures in the future
and exclude merchants responsible
for such incidents from the marketplace.
yor official statement
issued on the internet
states that people who used g2a shield
don't get an investigation
https://www.facebook.com/G2Acom/posts/421507051340472
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
If so, these users will get a compensation.
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
I used G2A shield
so by your official statement I should simply receive my key
or a refund, but I prefer a new key
http://imgur.com/SNyZ9GZ,OIIQiC6# I took a screenshot of the error and my library
but ubisoft
Artur S.: Yes, that's why we are asking only for screenshot of the message, because not everyone can be as honest as you
Kyle Adam: takes ages to get back to you
and so do you
there
right up there
done
Artur S.: don't worry about ubisoft
Kyle Adam: new key please
Artur S.: did you added it to your ticket?
Kyle Adam: that's interrsting
because
because your previous chat person
Artur S.: I am not decision person unfortunately
Kyle Adam: told me
for an hour
that I had to get ubisoft to contact me
and screenshot that
you guys take a huge amunt of time to answer
and barely speak english for the most part
which is fine
but it doesn't help the customer service part of this
Artur S.: Sir when did you created the ticket?
Kyle Adam: like 2 days ago now
last I believe
and you're such a god damn liar
grzegorz
stated
please send somce screenshots
in cluding
A REPLY FROM UBISOFT SUPPORT TO WHEN AND WHY THE CODE HAD BEEN BANNED
in my god damn ticket
you people are insane
you're fucking kidding me
Artur S.: If you still don't have it, and you provided only screenshot about ban and your uplay library, that will be also ok
Kyle Adam: so why is it
that your own complaint dept
asks for something
and makes it mandatory
and you say
it's just fine
why bother asking for it at all
i'm going to copy and paste this into the ticket
and screenshot when you said it
Artur S.: Yes please, if you want. Because we got that message not so long ago, and if ubisoft is making so big delays, we don't want our customers to get much more irritated as they are already
Kyle Adam: you're a god damn liar
why hasn;t g2a gone and said it
on their official page then
and you guys take a long time too
it's been 48 hours
Artur S.: Because sometimes it's hard to get a contact with the seller stright away to check why your key which was working perfectly, now it's gone
Kyle Adam: ..
i used the g2a shield
your own statement
says that
the people who didn't use it
have the merchant checked
the people who used shield
don't get checked
https://www.facebook.com/G2Acom/posts/421507051340472
OFFICIAL STATEMENT ABOUT THE UBISOFT SITUATION
As some of you may already know, steps have been taken
to remove games purchased indirectly from a publisher,
via main marketplaces in the web.
G2A.COM is not in any case responsible
for any of these procedures.
However, we are well aware of this process
and will do everything possible to compensate for that.
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
If so, these users will get a compensation.
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
G2A.COM will make every possible exertion
to prevent this kind of procedures in the future
and exclude merchants responsible
for such incidents from the marketplace.
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
no questions asked
Artur S.: Sir you will get your money back
Kyle Adam: without an investigation
which is what G2A said
but you're telling me there is an investigation
so who's lying here
g2a's official facebook page
or you
Artur S.: I am sorry maybe I've putted it wrong - what I meant is that our team also need to check the seller
Kyle Adam: that's not what your official statemtn says
only for those without the shield
have the seller checked
otherwise
what's the point of the shield
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
Artur S.: the point of the shield is protectiom against not working keys, like yours now
Kyle Adam: okay
so i'd like my key now
as g2a has promised