System:  	Connecting...
  	 System:  	Your reference number for this chat session is 601615
  	 System:  	Katherine Y. has joined this session!
  	 System:  	Connected with Katherine Y.
  	 System:  	Welcome Riley Scott! My name is Katherine Y.
  	 System:  	How may I assist you today?
  	 Riley Scott:  	Hi, I just signed up for a premier account, placed my first order... and it's been declined
  	 Katherine Y.:  	I would be glad to assist you with that, Riley.
  	 Riley Scott:  	my preferred account # is 6219936201320750
  	 Katherine Y.:  	After checking, I noticed that your order was declined in payment authorization. The Newegg Preferred Account is an online credit card offered through WebBank. Unfortunately, for your privacy, I do not have access to any information on the credit decision. I apologize for any inconvenience. You will need to contact can contact the Preferred Account Customer Care department at 888-609-0794 directly for further information. Thank you for your understanding.
  	 Riley Scott:  	Im confused.
  	 Riley Scott:  	because I'm looking at my preferred account summary at newegg.com and it shows that I have a line of credit
  	 Katherine Y.:  	Riley, I am very sorry for this but we do not this specific information. You will need to contact Preferred Account directly to check further information why it was declined.
  	 Riley Scott:  	that's an incredibly negative customer experience =/
  	 Riley Scott:  	ok, well, maybe mute follow up
  	 Riley Scott:  	*moot
  	 Riley Scott:  	I was dinkering around with my cart, and didn't realize some of my promo codes expired at 11:59pst on 5/4/15, is there anyway to get those codes retroactively applied to my order?
  	 Katherine Y.:  	May I please have the promo code you referred to first?
  	 Riley Scott:  	ERROR The promo code EMCARNW22 has expired and is no longer valid.
The promo code EMCARNW29 has expired and is no longer valid.
The promo code AFEX5T012 has expired and is no longer valid.
The promo code EMCARNW32 has expired and is no longer valid.
  	 Katherine Y.:  	Thank you for that information.
  	 Riley Scott:  	I'm not sure how many of those still apply to my order. the cart isn't super helpful in that regard
  	 Riley Scott:  	there's one for the cpu, which informed my decision to purchase, and one for the monitor, I believe. I can track down those individual codes if required
  	 Katherine Y.:  	I sincerely apologize for this inconvenience. All current pricing and promotion is posted on our website in a real-time format. Since the promo codes are expired, we are unable to honor you this discount, Since you are our valued customer, we would like to offer you $20 discount as a courtesy if you keep this order. This is the best we can do. Your understanding is highly appreciated.
  	 Riley Scott:  	well, no.
  	 Riley Scott:  	it's a $1500 dollar order, and I had all applicable items in my cart when they were valid.
  	 Riley Scott:  	there's at least $55.00 dollars of coupon codes that expired for me, I understand your policy, but again, it's a pretty negative experience for me as a customer.
  	 Katherine Y.:  	I am very sorry for this. Please understand those promo codes are already expired and some of the items prices are dropped due to the promo code is expired. Generally, the prices are non-negotiable. If this is not acceptable. Newegg also has an option called ‘Price Alert’, which you enter in your information (i.e. email address) and the maximum price you would pay for this item. If the price of this item reaches the one that you have entered. You will be emailed an alert of the reduced price on the requested item.
  	 Riley Scott:  	sure, between this and the contradictory information regarding my premier account and ability to even place an order, I don't think newegg is the merchant for me.
  	 Riley Scott:  	I purchased a premier account under the assumption I would have access to preferred account, I guess I can't cancel and get a refund on that subscription?
  	 Katherine Y.:  	Unfortunately, it cannot be canceled due to the active order# 184690819 on your account. I am sorry for this.
  	 Riley Scott:  	that is the order I am contacting you about, the order that was declined, if I cancel this order, can we refund the subsciption fee?
  	 Katherine Y.:  	Yes, that is correct.
  	 Katherine Y.:  	Would you like me to cancel it for you?
  	 Riley Scott:  	Nope, I can do it
  	 Katherine Y.:  	I am very sorry for this. Is there anything else I can help you with today?
  	 Riley Scott:  	Yeah, I'm going to sleep on this, I feel like my instinct to just cancel the order over ~$35.00 in discounts is almost as ridiculous as neweggs willingness to lose a $1500 purchase over ~$35.00 in expired promo codes
  	 Riley Scott:  	please apply the "courtesy credit" to this order
  	 Riley Scott:  	im also confused as to why you went through the trouble of looking up the codes if your policy is "real time"
  	 Katherine Y.:  	Riley, I have noted your account about this $20 credit as promised. However, we can only issue it after the order is shipped out. You will need to contact Preferred Account to check into this payment issue first and resubmit this order on your account under order history, so we can reprocess this order.
  	 Riley Scott:  	do I just add to cart again?
  	 Katherine Y.:  	No, there is no need. You can do that directly on your account under order history or contact us back.
  	 Riley Scott:  	I can't, unfortunately.
  	 Riley Scott:  	unless i submit new payment information, I cannot resubmit the order. I've fidled with my preferred account settings, and think I might have a solution to why it wasn't processing, but I can't figure out how to resubmit to that payment method
  	 Katherine Y.:  	You can also use a different card instead. Please call us at 800-390-1119 5:30 am- 5:30 pm PST to provide one of our representatives with your credit card information, and we will resubmit the order for you. For security reasons, we cannot take your credit card information over live chat or email. Thank you for your cooperation.
  	 Riley Scott:  	i think there's a disconnect.
  	 Riley Scott:  	I want to resubmit the payment method that was declined
  	 Riley Scott:  	is this possible?
  	 Katherine Y.:  	Sure, you can feel free to contact us back after you call Preferred Account to solve the payment issue with them.
  	 Riley Scott:  	Im doing that now
  	 Riley Scott:  	I've fidled with my preferred account settings, and think I might have a solution to why it wasn't processing, but I can't figure out how to resubmit to that payment method
  	 Katherine Y.:  	Thank you for your cooperation. Could you please contact us back when you've done that?
  	 Riley Scott:  	Katherine, I submitted a ticket with the preferred account people. they sent me a blast email with general tips for why it may have been declined.
  	 Riley Scott:  	one of them was "make sure your information matches exactly"
  	 Riley Scott:  	after scouring through my billing info, I noticed an extraneous space in my street address.
  	 Riley Scott:  	I corrected that space. and as a result, would like to resubmit my order
  	 Katherine Y.:  	Please be advised that you will only be allowed to ship to the billing address you provide on your Preferred Account application. When completing your order, please make sure your shipping address is spelled and abbreviated exactly as it was on your Preferred Account application. This will help prevent any delays with your order. However, that is not the reason why your order was declined. Your order was declined in payment authorization. We have not verified your order yet.
  	 Katherine Y.:  	Please call Preferred Account customer service directly tomorrow.
  	 Katherine Y.:  	Is there anything else I can assist you with today, Riley?
  	 Riley Scott:  	not unless you have a supervisor. I feel like you've paid zero attention to my requests, and have been an extremely frustrating to interact with.
  	 Riley Scott:  	I've never had so much trouble giving trying to give a company money before
  	 Katherine Y.:  	I am very sorry for this but we do not have a supervisor at this moment. You can call us at 800-390-1119 5:30 am- 5:30 pm PST and one of our phone agent could help you directly. You can request a supervisor there directly. I have already noted your account about this issue. I truly apologize for this.
  	 Katherine Y.:  	I can also send a request to our escalated team to arrange a call back from my supervisor. Do you need to do this?
  	 Riley Scott:  	I've saved this covnersation, I assume you've done so as well.
  	 Riley Scott:  	please do
  	 Riley Scott:  	1-503-475-7994
  	 Riley Scott:  	do you require any additional information from me?
  	 Katherine Y.:  	Yes, may I please have the best time to call?
  	 Riley Scott:  	after before 10AM pst or after 1PM PST
  	 Riley Scott:  	excuse me
  	 Riley Scott:  	before 10, after 10
  	 Riley Scott:  	one more time
  	 Riley Scott:  	before 10, after 1.
  	 Riley Scott:  	there we go
  	 Katherine Y.:  	Okay, thank you for that information. I will send the request shortly.
  	 Riley Scott:  	please do
  	 Riley Scott:  	have a good evening/morning.