String fullName = profile.getAddress().getFirstName() + " " + profile.getAddress().getLastName();
        String html = b.toString()
        .replace("[insertName]", fullName)
        .replace("[trackingnumber]", claim.getClPicNbr().toString())
        .replace("[MM/DD/YY]", dateNow)
        .replace("[CLAIMID]", claim.getClId().toString());

        email.postMail(recipients, "donotreply@fsfs.com",
                    "FSFS&reg Insurance Claim Received",** I  need the registered symbol here
                    html);